Web Applications Support Specialist Job

Job Description: The Application Support Specialist will review, analyze, and respond to assigned Tier 1 tickets to ensure timely response, turnaround, and resolution adhering to defined SLA metrics. Applications requiring support include Analytic Business Intelligence tools and Customer Relation Management (CRM) tools, like Pega. Works with end-users, stakeholders, and the O&M team daily via phone, email, or chat. Attends and supports both internal and external meetings that require the ability to communicate orally and in writing. This individual must also be familiar with issue tracking systems, like Jira, to track tickets and tasks. Individuals with SQL skills are preferred.

• Analyzes problems and provides technical assistance, support, and advice to end users for hardware, software, and systems through phone, email, or chat.

• Resolves computer software and hardware problems of users, and acts as a contact for users having problems using computer software, hardware, and operating systems.

• Answers questions, applying knowledge of computer software, hardware, systems, and procedures.

• Resolves computer software and hardware problems of users, and acts as a contact for users having problems using computer software, hardware, and operating systems.

• Answers questions, applying knowledge of computer software, hardware, systems, and procedures.

Minimum Qualifications

• Associates Degree or equivalent relevant experience.

• 1-5 years of experience in information technology, systems administration or other IT related field.

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