Patient Services Representative Resume

Candidate Pitch:

Customer-focused professional with extensive experience supporting front-of-house operations in fast-paced, regulated environments. Skilled in greeting and assisting patients and visitors, delivering exceptional customer service in person and over the phone, scheduling appointments, and maintaining accurate records across multiple systems. Known for clear communication, proactive organization, attention to detail, and the ability to multitask while protecting confidential information. Proficient in Microsoft Outlook, Excel, and Word, with the ability to quickly learn healthcare systems such as EpicCare. Accounts Receivable Clerk – Wilson Mutual, Sheboygan, WI | 3 years • Processed and posted 100+ payments daily with a 99% accuracy rate, ensuring timely account resolution. • Delivered front-line customer service by handling inbound calls, answering billing questions, and resolving payment issues. • Balanced daily cash batches and reconciled accounts to maintain financial accuracy. • Established and updated accounts by verifying demographic and financial information. Administrative System Coordinator – Wilson Mutual Insurance, Sheboygan, WI | 3 years • Coordinated system updates and issue tracking to support uninterrupted front-line operations. • Provided first-line application support for 50+ users, resolving 90% of issues on first contact. • Maintained departmental procedures and reference materials to ensure consistent workflows. • Monitored work quality and addressed issues proactively to maintain compliance and accuracy. Operations Manager – The Financial Group, Sheboygan, WI | 1 year • Delivered exceptional customer service by responding to client inquiries and scheduling appointments. • Managed multiple priorities while maintaining accurate records and meeting deadlines. • Streamlined workflows to reduce turnaround time and improve service experience. • Standardized office procedures to improve consistency and communication. Business Analyst – Motorists Mutual Insurance | 19 years • Supported daily operations by coordinating system updates and ensuring reliable access for users. • Served as liaison between users and leadership to resolve issues and support adoption. • Troubleshot system issues for 50+ users and maintained service continuity. • Maintained documentation and training materials to support consistent processes. Sheboygan South High School Patient & Customer Service ? Front Desk Support ? Appointment Scheduling ? Data Entry & Record Maintenance ? Professional Phone Etiquette ? Multitasking & Time Management ? Microsoft Outlook, Excel & Word ? CRM / Registration Systems ? HIPPA-Aligned Confidentiality ? Workflow Coordination Upon request