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ServiceNow Lead Developer Resume
Industry: Information Technology
SpiderID: 85166
Location: Harrisburg, Pennsylvania
Posted: 12/22/2025
Position Type: Contractor
Available:
Desired Wage:
Work Auth: Yes
Job Level: Management (Manager, Director)
Travel: Yes, 50-75%
Degree: Masters
Relocate: Yes
Objective:
• Over 11 years of experience working with ServiceNow, covering platform administration, configuration, and support across core ITSM modules.
• Participated in the full software development life cycle: Analysis, Design, Coding, Testing, Training, and Operational Support.
• Hands-on experience in various IT Services of ServiceNow tools like Incident Management, Problem Management, Knowledge Management, Change management, Asset Management, Configuration Management, Service Catalog Requests, Reporting, Performance Analytics, Customer service Management (CSM), Project Portfolio Management (PPM), service portals, App Engine, UI Builder, CMDB, Integration with Web Services.
• Experience working with customizing and configuring all aspects of ServiceNow, such as Business Rules, Client Scripts, Include Scripts, Catalog Client Scripts, UI Actions, UI Policy, UI Pages, Catalog UI policies, Email Scripts, REST and SOAP web services.
• Experience in designing, developing, customizing & administering ITSM suite of applications.
• Experience in creating and configuring the Service Level Agreements (SLAs) as required.
• Proficient in creating Access Control Rules (ACL) for securing and providing access to the right person/role.
• Experience working on custom-scoped applications and modules and assigning users and groups and their roles.
• Immense knowledge of concepts like LDAP, MID Servers, Workflow administration, Reporting, Form/UI configurations, Notifications, data imports, and custom scripting.
• Experience in creating, managing, and developing Service Catalog (Request Item (RITM), Order guide, and record producer), including creating new catalog items, designing workflows and execution plans based on client requirements
• Experience utilizing Flow Designer in ServiceNow to automate workflows and business processes.
• Experience in designing and developing custom applications in ServiceNow.
• Experience designing and developing advanced Workflow and Creating, monitoring, modifying, and publishing service Catalog workflows with approvals.
• Proficient in creating roles, profiles, email services, page layouts, workflow alerts and actions, and approval processes.
• Proficient in developing custom applications and integrations using App Engine in the ServiceNow platform.
• Implemented procedures in Active Directory to support messaging functions such as spam control and Active Sync devices. Troubleshoot experience with Active Directory, Outlook, and other network issues.
• Experience developing and configuring ServiceNow modules, including Project Portfolio Management (PPM).
• Proficient in configuring ServiceNow GRC modules such as Policy and Compliance, Risk Management, and Audit Management to streamline processes.
• Developed orchestration workflows to perform repetitive tasks and reduce human effort.
• Worked with Orchestration, which enables an IT organization to automate complex tasks.
• Performing integrations and process automation using ServiceNow Orchestration or other mechanisms.
• Expertise with the Lightweight Directory Access Protocol (LDAP), used for user data population and authentication, and knowledge of the LDAP directory to streamline the user login process and automate user creation and role assignment.
• Good knowledge of service portal plug-ins and created customized portals based on the organization's requirements. Customizing portals, pages, and widgets using HTML, CSS, JSON, JQuery, XML, Javascript, Glide APIs - GlideAggregate, GlideRecord, GlideSystem and GlideDateTime and Angular JS.
• integrated ServiceNow with other DevOps tools and technologies to enhance productivity and efficiency in software development processes.
• Experience in Integration between ServiceNow and external applications using 3rd party tools like SOAP, REST web services, and Email.
• Developing, building, testing, deploying, and updating alerts and notifications using the platform's e-mail and other messaging capabilities.
• Provided ongoing support and enhancements to ITSM modules, ensuring alignment with organizational goals.
• Skilled in configuring and automating CI/CD pipelines using ServiceNow's integration capabilities for seamless deployment.
• Experience working with various versions of ServiceNow eureka, Fiji, Geneva, Helsinki, Jakarta, Istanbul, Jakarta, Kingston, London, Paris, Quebec, San Diego, Tokyo, and Utah.
• Experience with various web technologies (JAVA Script, Jelly, XML, HTML, AJAX, CSS, and HTTP).
• Excellent team player and possess strong written and verbal communication skills.
• Participated in the full software development life cycle: Analysis, Design, Coding, Testing, Training, and Operational Support.
• Hands-on experience in various IT Services of ServiceNow tools like Incident Management, Problem Management, Knowledge Management, Change management, Asset Management, Configuration Management, Service Catalog Requests, Reporting, Performance Analytics, Customer service Management (CSM), Project Portfolio Management (PPM), service portals, App Engine, UI Builder, CMDB, Integration with Web Services.
• Experience working with customizing and configuring all aspects of ServiceNow, such as Business Rules, Client Scripts, Include Scripts, Catalog Client Scripts, UI Actions, UI Policy, UI Pages, Catalog UI policies, Email Scripts, REST and SOAP web services.
• Experience in designing, developing, customizing & administering ITSM suite of applications.
• Experience in creating and configuring the Service Level Agreements (SLAs) as required.
• Proficient in creating Access Control Rules (ACL) for securing and providing access to the right person/role.
• Experience working on custom-scoped applications and modules and assigning users and groups and their roles.
• Immense knowledge of concepts like LDAP, MID Servers, Workflow administration, Reporting, Form/UI configurations, Notifications, data imports, and custom scripting.
• Experience in creating, managing, and developing Service Catalog (Request Item (RITM), Order guide, and record producer), including creating new catalog items, designing workflows and execution plans based on client requirements
• Experience utilizing Flow Designer in ServiceNow to automate workflows and business processes.
• Experience in designing and developing custom applications in ServiceNow.
• Experience designing and developing advanced Workflow and Creating, monitoring, modifying, and publishing service Catalog workflows with approvals.
• Proficient in creating roles, profiles, email services, page layouts, workflow alerts and actions, and approval processes.
• Proficient in developing custom applications and integrations using App Engine in the ServiceNow platform.
• Implemented procedures in Active Directory to support messaging functions such as spam control and Active Sync devices. Troubleshoot experience with Active Directory, Outlook, and other network issues.
• Experience developing and configuring ServiceNow modules, including Project Portfolio Management (PPM).
• Proficient in configuring ServiceNow GRC modules such as Policy and Compliance, Risk Management, and Audit Management to streamline processes.
• Developed orchestration workflows to perform repetitive tasks and reduce human effort.
• Worked with Orchestration, which enables an IT organization to automate complex tasks.
• Performing integrations and process automation using ServiceNow Orchestration or other mechanisms.
• Expertise with the Lightweight Directory Access Protocol (LDAP), used for user data population and authentication, and knowledge of the LDAP directory to streamline the user login process and automate user creation and role assignment.
• Good knowledge of service portal plug-ins and created customized portals based on the organization's requirements. Customizing portals, pages, and widgets using HTML, CSS, JSON, JQuery, XML, Javascript, Glide APIs - GlideAggregate, GlideRecord, GlideSystem and GlideDateTime and Angular JS.
• integrated ServiceNow with other DevOps tools and technologies to enhance productivity and efficiency in software development processes.
• Experience in Integration between ServiceNow and external applications using 3rd party tools like SOAP, REST web services, and Email.
• Developing, building, testing, deploying, and updating alerts and notifications using the platform's e-mail and other messaging capabilities.
• Provided ongoing support and enhancements to ITSM modules, ensuring alignment with organizational goals.
• Skilled in configuring and automating CI/CD pipelines using ServiceNow's integration capabilities for seamless deployment.
• Experience working with various versions of ServiceNow eureka, Fiji, Geneva, Helsinki, Jakarta, Istanbul, Jakarta, Kingston, London, Paris, Quebec, San Diego, Tokyo, and Utah.
• Experience with various web technologies (JAVA Script, Jelly, XML, HTML, AJAX, CSS, and HTTP).
• Excellent team player and possess strong written and verbal communication skills.
Experience:
Client: Pennsylvania Turnpike Commission (PTC)
Service Now Lead Developer Oct 2024 to present
Client: Lumen Technologies
Infosys - Service Now Lead Developer May 2023 to Oct 2024
Client: Johnson Controls (JCI)
ServiceNow Developer May 2022 to April 2023
Client: American Electric Power (AEP) Columbus, OH
Cap Gemini - ServiceNow Administrator/Developer April 2020 to May 2022
Client: Careworks tech, Columbus, OH
ServiceNow Administrator/Developer Oct 2019 to Mar 2020
Client: Omni Care, Long-term care, Cincinnati, OH
ServiceNow Administrator/Developer Oct 2018 to Sep 2019
Prime Health Care, Harlingen TX
ServiceNow Administrator/Developer Sep 2016 to Sep 2018
Infobrain Technologies, India
Service Now Administrator Jan 2014 to Mar 2015
Education:
Master’s in computer science, Oklahoma Christian University, 2016.
Skills:
ServiceNow, ITSM Suite, HP Service Manager
C, C++, Java, JavaScript, SQL, Bootstrap.
HTML 5, CSS, Web Services, MVC, REST, SOAP, Servlets, JSPs, Spring, EJB, JDBC, Hibernate.
Shell scripting, Java scripting.
WebSphere application server, WebLogic server, Apache, IIS 5.0, Tomcat.
Windows Server, Windows Client, Android, Mac OS X, Linux & UNIX.
C, C++, Java, JavaScript, SQL, Bootstrap.
HTML 5, CSS, Web Services, MVC, REST, SOAP, Servlets, JSPs, Spring, EJB, JDBC, Hibernate.
Shell scripting, Java scripting.
WebSphere application server, WebLogic server, Apache, IIS 5.0, Tomcat.
Windows Server, Windows Client, Android, Mac OS X, Linux & UNIX.
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