Lead Servicenow Developer Resume

Candidate Pitch:

• Over 11 years of experience working with ServiceNow, covering platform administration, configuration, and support across core ITSM modules. • Participated in the full software development life cycle: Analysis, Design, Coding, Testing, Training, and Operational Support. • Hands-on experience in various IT Services of ServiceNow tools like Incident Management, Problem Management, Knowledge Management, Change management, Asset Management, Configuration Management, Service Catalog Requests, Reporting, Performance Analytics, Customer service Management (CSM), Project Portfolio Management (PPM), service portals, App Engine, UI Builder, CMDB, Integration with Web Services. • Experience working with customizing and configuring all aspects of ServiceNow, such as Business Rules, Client Scripts, Include Scripts, Catalog Client Scripts, UI Actions, UI Policy, UI Pages, Catalog UI policies, Email Scripts, REST and SOAP web services. • Experience in designing, developing, customizing & administering ITSM suite of applications. • Experience in creating and configuring the Service Level Agreements (SLAs) as required. • Proficient in creating Access Control Rules (ACL) for securing and providing access to the right person/role. • Experience working on custom-scoped applications and modules and assigning users and groups and their roles Client: Pennsylvania Turnpike Commission (PTC) Service Now Lead Developer Oct 2024 to present Client: Lumen Technologies Infosys - Service Now Lead Developer May 2023 to Oct 2024 Client: Johnson Controls (JCI) ServiceNow Developer May 2022 to April 2023 Client: American Electric Power (AEP) Columbus, OH Cap Gemini - ServiceNow Administrator/Developer April 2020 to May 2022 Client: Careworks tech, Columbus, OH ServiceNow Administrator/Developer Oct 2019 to Mar 2020 Client: Omni Care, Long-term care, Cincinnati, OH ServiceNow Administrator/Developer Oct 2018 to Sep 2019 Prime Health Care, Harlingen TX ServiceNow Administrator/Developer Sep 2016 to Sep 2018 Infobrain Technologies, India Service Now Administrator Jan 2014 to Mar 2015 Master’s in computer science, Oklahoma Christian University, 2016. ServiceNow, ITSM Suite, HP Service Manager C, C++, Java, JavaScript, SQL, Bootstrap. HTML 5, CSS, Web Services, MVC, REST, SOAP, Servlets, JSPs, Spring, EJB, JDBC, Hibernate. Shell scripting, Java scripting. WebSphere application server, WebLogic server, Apache, IIS 5.0, Tomcat. Windows Server, Windows Client, Android, Mac OS X, Linux & UNIX.