Lead Servicenow Developer Resume

Candidate Pitch:

• Over 11 years of experience working with ServiceNow, covering platform administration, configuration, and support across core ITSM modules. • Participated in the full software development life cycle: Analysis, Design, Coding, Testing, Training, and Operational Support. • Hands-on experience in various IT Services of ServiceNow tools like Incident Management, Problem Management, Knowledge Management, Change management, Asset Management, Configuration Management, Service Catalog Requests, Reporting, Performance Analytics, Customer service Management (CSM), Project Portfolio Management (PPM), service portals, App Engine, UI Builder, CMDB, Integration with Web Services. Client: Pennsylvania Turnpike Commission (PTC) Service Now Lead Developer Oct 2024 to present Client: Lumen Technologies Infosys - Service Now Lead Developer May2023 to Oct 2024 Master’s in computer science, Oklahoma Christian University, 2016. Technical Skills: ITSM Tools ServiceNow, ITSM Suite, HP Service Manager Programming Skills C, C++, Java, JavaScript, SQL, Bootstrap. Web Technologies HTML 5, CSS, Web Services, MVC, REST, SOAP, Servlets, JSPs, Spring, EJB, JDBC, Hibernate. Scripting Libraries Shell scripting, Java scripting. Application Servers WebSphere application server, WebLogic server, Apache, IIS 5.0, Tomcat. Operating Systems Windows Server, Windows Client, Android, Mac OS X, Linux & UNIX. Certifications: Certified in System Administration (CSA). Certified in Application Developer (CAD). Certified implementation specialist in Hardware Asset Management (HAM).