IT Support Specialist, Technical Support Engineer, Full-Stack Developer, Resume

Candidate Pitch:

I am writing to express my interest in IT Support and Junior Development roles within your organization. With more than 10 years of experience combining software development and technical support, I bring a strong balance of analytical problem-solving, customer-focused service, and full-stack programming ability. I have worked in diverse environments including multinational companies such as Accenture, federal institutions, and universities. In these roles, I resolved complex technical issues, optimized system performance, supported large internal teams, and developed custom applications from scratch. My work consistently improved efficiency and user satisfaction. Alongside my professional roles, I have operated my own software development business, building tailored solutions for private clients. This strengthened my ability to manage projects independently, communicate effectively, and deliver scalable, reliable systems. I am adaptable, proactive, and highly motivated to contribute to a growing team in Canada. I would welcome the opportunity to bring my technical expertise and dedication to your organization. Thank you for your time and consideration. Professional Experience Self-Employed – Software Developer & IT Support (2023–Present) • Developed fully customized applications for clients (web, mobile, desktop). • Delivered freelance projects globally through online platforms. Accenture & Randstad – Software & Support Team (2022–2023) • Provided technical support for internal teams (20+ employees). • Increased resolution satisfaction by 70% through optimized troubleshooting. Brazilian Government – IT Support Specialist (2021) • Tested enterprise systems and resolved software issues. Federal University of Santa Catarina – IT Support / Developer (2021) • Developed applications in PHP, JavaScript, Java & Python. • Handled network, hardware, and system troubleshooting. Oi Telecom – Technical Support Analyst (2013–2015) • Supported IT infrastructure and resolved daily technical issues. Infinity Soluções – ConFounder (2013–2014) • Managed an 11nperson team in a tech-focused photo production company. UFSC & Petrobras – IT Infrastructure Intern (2012) • Provided support for networks, servers, and systems. Education Bachelor of Information Systems – Federal University of Santa Catarina (2022) Certificate in Computer Programming – GlobalCode (2012) Technical Diploma in Computer Science – Federal Institute of Santa Catarina (2012) Technical Skills Languages: HTML, CSS, JavaScript, PHP, Java, Python, Kotlin, C, C++, C#, SQL Tools: Flutter, React Native, Bootstrap, Android Studio, VS Code, Blender Areas: Web Development, Mobile Apps, Desktop Apps, IT Technical Support