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Information Technology Resume
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| Desired Industry: Information Technology |
SpiderID: 85108 |
| Desired Job Location: Bessemer, Pennsylvania |
Date Posted: 10/9/2025 |
| Type of Position: Full-Time Permanent |
Availability Date: 2 Weeks Notice |
| Desired Wage: 60000 |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, More Than 75% |
| Highest Degree Attained: Other |
Willing to Relocate: Yes |
Objective:
Resourceful IT Specialist with 4+ years of experience in IT operations, network support, and technical troubleshooting. Skilled in system administration, VOIP, network infrastructure, and cybersecurity. Seeking opportunities to contribute technical expertise and optimize business operations. Open to relocation. Authorized to work in the US for any employer.
Experience:
IT Specialist / System Administrator | Con Yeager Spice Company | New Castle, PA
Nov 2023 Present
Oversee daily IT operations for 40+ staff.
Provide technical support, project management, onboarding/offboarding, and site leadership.
Maintain documentation, network infrastructure, IP/wireless camera setup, and building security systems.
Manage inventory and budgets; self-train on repairs/software.
IT Technician | Two-fives Tech XFinity & LCCTC | New Castle, PA
Dec 2021 Jun 2024
Configured VOIP systems using DHCP/IP protocols.
Installed and tested Ethernet cabling (CAT5CAT8).
Repaired laptops and Chromebooks for minimal downtime.
Customer Support Associate | Walmart | New Castle, PA
Jun 2023 Nov 2023
Provided prompt customer support in high-volume retail environment.
Assisted with inquiries and ensured efficient shopping experience.
Education:
Bachelor of Information Technology | Capella University Remote
Jan 2025 Present
Computer Engineering (Coursework) | Geneva College Beaver Falls, PA
May 2024 Jan 2025
Technology/Management Information Systems | Lawrence County Career and Technical Center New Castle, PA
Jan 2020 Dec 2024
Skills:
Software troubleshooting
Technical support via video conferencing
AI applications
Windows support
Customer support ticket management
IT support
Research
Information security
Cybersecurity
Data management
Malware removal support
Performance tuning
Remote support specialist experience
Wireless networking
Network Support
ISO 9001
Account troubleshooting
DNS
Network routing
Peripheral setup
EMR systems
Live chat (4 years)
User training (technical support)
Technical support via email
Service cancellation management
Network Engineering
Microsoft 365 proficiency
Encryption
Project management (IT context)
Server administration
Microsoft Dynamics GP
Microsoft Windows Server
Zendesk
Ethernet configuration
Technical support engineer experience
Field IT support technician experience
Help Desk
Data center experience
Software implementation
Technical support experience (35 years)
Calendar management (IT context)
Database software support
Customer relationship management (CRM software)
Internet of Things (IoT)
Low voltage
Productivity software support
Managing technical support teams (20+ team members)
Peripheral hardware support
Laptop troubleshooting (4 years)
Storage device troubleshooting
Operating system installation
System troubleshooting (2 years)
iOS
Low-voltage system cabling (5 years)
Inventory management (IT context)
Citrix
Social media management (if IT tools)
Product replacement management (IT context)
User management (2 years)
Telecommunications structured cabling (3 years)
Efficiency improvement (IT context)
Data recovery
Microsoft Excel (5 years)
Cable termination
Software installation
Network configuration
Unit testing
Disaster Recovery
Microsoft Word
Application support
System Administration
Shell Scripting
Surveillance (IP camera/network)
Network switching
Firewall
DHCP
Android support
IT project management
Chrome OS support
Office management (IT context)
Sage (IT systems)
ITIL
SharePoint
Network hardware support
Enterprise software support
Desktop support
Cloud-based systems
Mobile devices
Organizational skills (IT context)
Custom software application support
Antivirus software support
Mobile Device Hardware (1 year)
Linux
WAN
Network Administration
Real-time systems
Desktop support analyst experience
VoIP
Active Directory
Computer literacy (5 years)
SQL
Computer Networking
Software support engineer experience
Low-voltage electrical wiring (IT context)
ERP systems
Electronic equipment testing
Cisco routers/switches implementation
Customer inquiry handling (IT context)
Intune (1 year)
Microsoft PowerPoint (5 years)
Active Directory management
Network support technician experience
ServiceNow
Email configuration (technical support)
Network management
Microsoft SQL Server (2 years)
Enterprise software
IP networking (2 years)
VMWare
Technical Proficiency
Azure
On-site technical support
FTP
Microsoft Windows
Software deployment (3 years)
Software maintenance
TCP/IP
Network monitoring
POS (IT systems)
C++
Web browser support
VPN
Developing technical user guides (10+ guides)
System support analyst experience
C
CCTV (IP/Network cameras)
Computer science
Distributed systems
Server management (4 years)
IoT device support
Mobile device support
Account management (IT context)
Server hardware support
Cloud-based application support
Administrative experience (IT context)
Software development
Remote access software
Configuration management
LAN
VLAN
PowerShell
Operating Systems
Escalation handling (4 years)
Operating system updates
Scripting
Data analysis skills
Customer service (IT support context)
Team motivation (leadership in IT)
Computer hardware (4 years)
Network troubleshooting
Hardware support specialist experience
TCP
UNIX
Field service (1 year)
Athenahealth (IT systems)
Hardware support
Cloud architecture
Desktop support analyst experience
Technical support engineer experience
Additional Information:
CompTIA ITF+, A+, Cisco Certified Support Technician (CCST)
Microsoft Office Specialist (Word, Excel, PowerPoint, Outlook)
IC3 Digital Literacy & Core Computing Certifications
Programming Certifications: Python, Java, SQL, C++, C#, JavaScript, PHP, HTML/CSS
Drivers License
Willing to relocate
Candidate Contact Information:
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