Operations Resume

Candidate Pitch:

Dynamic Operations Manager with 20 years of progressive experience in staff management, performance optimization, and operational leadership. Proven ability to lead teams of 200+ employees, streamline processes, and improve organizational efficiency while maintaining high levels of customer and employee satisfaction. Skilled in remote team management, workforce planning, and implementing systems to support growth. Seeking a full-time operations leadership role where I can leverage my expertise in business management, recruiting, and process improvement to drive measurable results and long-term success. PeopleReady – Dallas, TX (Remote) Operations Manager — Aug 2022 to Apr 2025 Managed and developed a team of 250+ customer service representatives, recruiters, and support staff (both U.S. and overseas). Set and enforced weekly performance expectations, improving accountability and customer satisfaction scores. Partnered with centralized recruiting and account management to align workforce supply with client demand. Oversaw financial performance, adjusted pay and bill rates, and implemented strategies to improve customer fill rates. Reduced safety incidents and successfully managed workers’ compensation claims. Utilized Salesforce, Oracle, ServiceNow, and Genesys daily to streamline operations. Led dispatch, payroll, and payout processes with accuracy and compliance. PeopleReady – Dallas, TX Assistant Branch Manager — 2019 to 2022 Supervised branch operations, staffing assignments, and recruiting efforts. Trained and coached recruiters and staff on best practices, resulting in improved hiring efficiency. Supported clients with workforce planning, job orders, and compliance requirements. PeopleReady – Dallas, TX Senior Market Recruiter — 2010 to 2019 Led recruitment efforts across multiple branches, sourcing and placing candidates for high-volume positions. Consistently met and exceeded hiring targets, earning recognition as a top recruiter. Streamlined candidate pipeline processes to reduce time-to-fill. PeopleReady – Dallas, TX Recruiter — 2006 to 2010 Managed full-cycle recruiting for light industrial, clerical, and skilled trades roles. Won “Recruiter of the Year” award for two consecutive years. PeopleReady – Dallas, TX Customer Service Representative — 2004 to 2006 Supported applicants and employees with onboarding, assignments, and payroll. Provided frontline client support and scheduling assistance. Orthopedic Surgeons Office – Mount Pleasant, TX Front and Back Office Support — 2000 to 2004 Assisted with patient intake, scheduling, medical records, and billing. Provided direct support to physicians and patients, ensuring compliance with HIPAA. Extensive On-the-Job Training through 20+ years in operations, recruiting, and management, including: Workforce management and leadership development Recruiting, onboarding, and employee relations Safety compliance and workers’ compensation handling Financial performance optimization (pay/bill rate spreads, budgeting) Technical systems: Salesforce, Oracle, ServiceNow, Genesys, WordPress Society for Human Resource Management (SHRM) – Familiar with HR best practices and workforce management trends. American Staffing Association (ASA) – Knowledge of staffing/recruitment standards and compliance. National Association of Professional Women (NAPW) – Member network for leadership and career development. Operations & Management – Staff leadership, workforce planning, process improvement, performance monitoring Recruiting & HR – Full-cycle recruiting, onboarding, employee relations, compliance, workforce development Remote Team Management – 10+ years managing distributed teams across the U.S. and overseas Customer & Client Relations – Service delivery, issue resolution, client account support Systems & Platforms – Salesforce, Oracle, ServiceNow, Genesys, WordPress, Microsoft Office Suite, Adobe Suite Financial & Administrative – Payroll, dispatch, billing, budgeting, workers’ compensation claims Content & Communication – Blog writing, web copy, email campaigns, social media engagement Technical Tools – SEO optimization (Yoast, SEMrush, Ahrefs), AI content support (Grammarly, ChatGPT, SurferSEO) Recognized as “Recruiter of the Year” (2 consecutive years) for exceeding hiring goals and building high-performing teams. 20+ years of proven experience in operations, recruiting, and customer service, with a strong record of leadership advancement. Experienced working both onsite and remotely, with over a decade managing distributed teams. Strong ability to learn new systems quickly and adapt to evolving business environments. Excellent written and verbal communication skills; able to simplify complex processes for staff and clients. Open to relocation and willing to travel up to 50% as needed. Name: Jennifer McCleskey Address: 201 W. Alabama St., Mount Pleasant, TX 75456 Phone: (469) 745-3932 Email: [email protected] LinkedIn:LinkedIn.com/in/Jennifer-McCleskey-928b91b8 References Available upon request.