Customer Service Representative Resume

Candidate Pitch:

2024 April to present Peckham - Passport specialist with government clearance. Taking a number of 50 calls per day in a fast paced environment where customer service is provided for passport information. 2023-2024 January to April Vetsource customer service specialist, answering inbound calls to assist customers with questions regarding their orders or to place a new order. Remote role 2020-2022 October to December Carvana- Customer support specialist / Inbound call, call volume 50-70 calls Answer inbound calls for customers and assist them with any information they need about the process Proofreading legal documents to move the process along. Troubleshooting for Microsoft issues, connectivity, web page development, processing all notifications in a timely manner. 2020-2020 July to October receptionist, inbound and outbound, call volume 10-30 Copa Health Assisted customers with scheduling appointments on epic and doing reminder calls as well as cx support with any questions over the phone 2018-2020 November to June AT&T technical support in Mesa Arizona, working with the U-verse department. 2017-2018 June to November Telvista Inc. Assistant manager/Bilingual IT tech support specialist Inbound and outbound for follow up, call volume 50-60 a day Working with escalated customers since their service was not working for short or long periods of time, handling callbacks to follow up with said customers so they did not have to wait on hold. Worked closely with the HR department for the recruiting process for agents going into our section to make sure they were a good fit for a tech support role Conduct training with new personal and supervise staff as assigned. Provide solutions to customers over the phone in Spanish or English. Was capable of managing and troubleshooting extensive tech issues for cx in person and over the phone while efficiently managing other responsibilities within my team, being able to perform quality control in all calls independently. 2023 to present University of phoenix: Cybersecurity degree. 2019-2021 Bachelors in International Business – Mexico Currently: Revalidating degrees and transferring to college in the fall 2021-2023 Maricopa Community college 2016-2019 Technical degree in computer programing (High School) – Mexico