Remote Customer Service Resume

Candidate Pitch:

September 2019 - June 2024 DSP - Phoenix, AZ Arizona Mentor Administered medications, collected specimens and performed other skilled nursing tasks.Assisted patients with personal hygiene such as bathing and dressing.Protected patients from injuries with appropriate restraints and the use of sedatives, Collected and recorded daily patient information, including observed behaviors, vital signs and treatment progress.Maintained a safe and orderly environment for each patient with clean, disinfected and well-organized rooms.Crafted activities enjoyed by residents, with creative programs, including game nights, concerts, card games, makeover sessions, and physical activities.Provided dignified care to residents in assisted living and memory care communities, including those with all stages of dementia and Alzeheimer's disease.Encouraged social interaction of clients and participated in activities that encouraged reading, games, and activities Maintained case notes to document resident progress and condition.Assisted the patient in day-to-day basic functions and prepared patient's meals according to meal plans. September 2018 - June 2019 Tutor Time Learning Center - Glendale, AZ Lead twos Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current. Kept work areas clean, neat and free of safety hazards to maximize efficiency. Supported children's emotional and social development by adapting communication tactics for differing client needs. Taught children foundational skills in colors, shapes and letters. Met with administrators and department team members to work on curriculum planning and assessment methods. Enhanced sensory abilities by giving children access to numerous textures and shapes. Communicated with children's parents and guardians about daily activities, behaviors and problems. Supervised circle time, free play, outside play and learning and developmental activities. Observed behavioral issues to alert parents or guardians. Built and strengthened positive relationships with students, parents and teaching staff. Removed hazards and developed appropriate boundaries and rules to create safe environment for children. August 2017 - July 2018 Walmart - Anthem, AZ CAP Team 1 Associate Helped customers on floor with locating, reaching and selecting merchandise.Exceeded customer satisfaction by finding creative solutions to problems.Noticed damaged products and removed from received shipments to be processed for refund or replacement.Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.Used RF scanner to pick items from bins and complete orders.Received incoming product deliveries and relocated to storage shelves, coolers or bins.Zoned assigned areas, including arranging supplies, merchandising products and removing damaged items.Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.Suggested products to meet customers' needs or complement current selections.Restocked shelves with current merchandise in attractive displays to promote sales. February 2016 - July 2017 IHOP - Phoenix, AZ Hostess/ Server Operated POS terminals to input orders, split bills and calculate totals.Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.Prepared salads, appetizers and set up garnish stations to assist kitchen staff.Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.Led team in carrying out day-to-day tasks with customer service program in mind.Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.Processed customers' payments and provided receipts.Explained menu options to guests, offered suggestions and took orders for food and beverages.Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.Greeted newly seated guests quickly and efficiently. Pulled patient files and forwarded to appropriate offices for processing.Verified, updated and entered patient information into system.Consistently served as liaison between collecting agencies and medical facilities, developing professional relationships through quick problem resolution and response to questions.Maintained complete confidentiality in accordance with organization and legal requirements.Observed confidentiality and safeguarded all patient-related information.Wrote reports, emails, memoranda, letters and releases.Helped customers sign up for loyalty programs and submitted completed paperwork.Delivered fast, friendly and knowledgeable service for routine questions and service complaints.Shared detailed information regarding options to help customers make decisions.Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.Asked probing questions to determine service needs and accurately input information into electronic systems. Ombudsman Charter Metro Glendale, AZ High School Diploma