Customer Service Resume

Candidate Pitch:

Team Member/Cashier, Pretty Girl Grind inc. Surprise, Az August 2014 - present ● Completed transactions in the retail clothing environment ● Answered inbound phone calls and answered general questions ● Handled daily inventory counts and pricing as well as merchandising ● Day to day cleaning tasks ● Online support ● Website design ● Modeling ● Popup shop representative Customer service advocate/Carvana Tempe, Az July 2022- December 2023 ● Handled calls regarding the selling , trading, returning and swapping of vehicles. ● Partnered with Silverrock for cosmetic, wearable and mechanical concerns ● Partnered with Bridgcrest for loan and title concerns ● Handled calls regarding title and registration. ● Partnered with root for insurance questions. ● Worked with customers to prepare for underwriting and partnered to the underwriting to get approved for the car. ● Used systems such as workday, Alveria, incontact, gmail, slack and internal systems Customer Service Representative, Oscar Health Tempe, Az November 2021 to December 2022 ● Handled emails and calls regarding customer issues regarding health insurance policies. ● Staying up to date on health insurance policies. ● Escalating tickets to the correct department . ● Documenting patients accounts for payments and document purposes. ● Used several programs with sensitive patient information including social security number and card information. ● Accepted payments and made adjustments on their health insurance policies. ● Enrolled, reenrolled and canceled health insurance policies. Customer Service Representative, 24-7 Intouch Clients- Instacart, Nike Mesa, AZ July 2018 to February 2020 ● Quickly problem solve while following policies ● Staying up to date on policies and regulations in order to better call quality ● Familiar with programs such as Zendesk, Ring Central, InContact, Score Buddy, Saleforce and Lab ● Identify and assess customers’ needs to create a personalized solution to fit their needs ● Assist with the placement of orders, refunds and exchanges ● Ability to multi-task, prioritize and manage time effectively ● Exceeding quality assurance standards ● Handling credit card payment over the phone ● Tracking shipments through major mailing companies Waitress, Jim's Burgers and Eggs Surprise, AZ November 2016 to January 2018 ● Take customers' orders and write ordered items on tickets ● Ticket stubs to customers when needed to identify filled orders ● Serve food, beverages, or desserts to customers in a friendly and efficient manner ● Perform day to day cleaning tasks. ● Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests. ● Remove dishes and glasses from tables or counters, take them to kitchen for cleaning. ● Stock service areas with supplies such as coffee, food, tableware, and linens ● Prepare tables for meals, including setting up items such as linens, silverware, and glassware. Courtesy Clerk, Fry's food and drug Surprise, AZ June 2016 to November 2016 ● Suggest specific product purchases to meet customers' needs. ● Work as part of a team of demonstrators to accommodate large crowds. ● Stock shelves with products. ● Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints. Brookshire Academy - California - High School Diploma