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| Desired Industry: Customer Service/Technical Support |
SpiderID: 84876 |
| Desired Job Location: Tempe, Arizona |
Date Posted: 2/7/2025 |
| Type of Position: Full-Time Permanent |
Availability Date: |
| Desired Wage: |
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U.S. Work Authorization: |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: |
| Highest Degree Attained: |
Willing to Relocate: |
Experience:
Team Member/Cashier, Pretty Girl Grind inc.
Surprise, Az
August 2014 - present
● Completed transactions in the retail clothing environment
● Answered inbound phone calls and answered general questions
● Handled daily inventory counts and pricing as well as merchandising
● Day to day cleaning tasks
● Online support
● Website design
● Modeling
● Popup shop representative
Customer service advocate/Carvana
Tempe, Az
July 2022- December 2023
● Handled calls regarding the selling , trading, returning and swapping
of vehicles.
● Partnered with Silverrock for cosmetic, wearable and mechanical
concerns
● Partnered with Bridgcrest for loan and title concerns
● Handled calls regarding title and registration.
● Partnered with root for insurance questions.
● Worked with customers to prepare for underwriting and partnered to
the underwriting to get approved for the car.
● Used systems such as workday, Alveria, incontact, gmail, slack and
internal systems
Customer Service Representative, Oscar Health
Tempe, Az
November 2021 to December 2022
● Handled emails and calls regarding customer issues regarding health
insurance policies.
● Staying up to date on health insurance policies.
● Escalating tickets to the correct department .
● Documenting patients accounts for payments and document purposes.
● Used several programs with sensitive patient information including
social security number and card information.
● Accepted payments and made adjustments on their health insurance
policies.
● Enrolled, reenrolled and canceled health insurance policies.
Customer Service Representative, 24-7 Intouch
Clients- Instacart, Nike
Mesa, AZ
July 2018 to February 2020
● Quickly problem solve while following policies
● Staying up to date on policies and regulations in order to better call
quality
● Familiar with programs such as Zendesk, Ring Central, InContact,
Score Buddy, Saleforce and Lab
● Identify and assess customers’ needs to create a personalized
solution to fit their needs
● Assist with the placement of orders, refunds and exchanges
● Ability to multi-task, prioritize and manage time effectively
● Exceeding quality assurance standards
● Handling credit card payment over the phone
● Tracking shipments through major mailing companies
Waitress, Jim's Burgers and Eggs
Surprise, AZ
November 2016 to January 2018
● Take customers' orders and write ordered items on tickets
● Ticket stubs to customers when needed to identify filled orders
● Serve food, beverages, or desserts to customers in a friendly and
efficient manner
● Perform day to day cleaning tasks.
● Assist host or hostess by answering phones to take reservations or
to-go orders, and by greeting, seating, and thanking guests.
● Remove dishes and glasses from tables or counters, take them to
kitchen for cleaning.
● Stock service areas with supplies such as coffee, food, tableware, and
linens
● Prepare tables for meals, including setting up items such as linens,
silverware, and glassware.
Courtesy Clerk, Fry's food and drug
Surprise, AZ
June 2016 to November 2016
● Suggest specific product purchases to meet customers' needs.
● Work as part of a team of demonstrators to accommodate large
crowds.
● Stock shelves with products.
● Provide customer service by greeting and assisting customers, and
responding to customer inquiries and complaints.
Education:
Brookshire Academy - California - High School Diploma
Candidate Contact Information:
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