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| Desired Industry: Social Services |
SpiderID: 84870 |
| Desired Job Location: Phoenix, Arizona |
Date Posted: 2/7/2025 |
| Type of Position: Full-Time Permanent |
Availability Date: |
| Desired Wage: |
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U.S. Work Authorization: |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: |
| Highest Degree Attained: |
Willing to Relocate: |
Experience:
Case Manager
Phoenix Rescue Mission-Phoenix, AZ
June 2023 to Present
• You will be responsible for conducting case management assessments on community, shelter and
program clients developing individual service plans, and assisting for proper program placement.
• You will coordinate the delivery of support services for clients such as medical, legal and ancillary to
remove potential obstacles and enhance the potential for client success.
• You will develops and maintain relationships with outside agencies to which clients can be referred.
• You will monitor client progress towards achieving service plan goals, conducts regular plan reviews
and adjusts as necessary.
• You will lead or participate in devotions, prayers, or other organization activities that promote a credible
Christian witness and lifestyle.
Case Manager
Focused Family Services Community Health Center
August 2022 to February 2023
· assisting clients with identifying treatment and recovery goals and providing supportive services to help
clients reach those goals.
· frequently working with assigned clients to assist them with any case-management related needs they
may have, and to ensure they remain engaged in their treatment.
· completing client intakes and service plans will be required.
· utilize clinical interventions, motivational interviewing, and supportive listening skills to engage and
support clients receiving services.
· engage and provide direct supports to clients’ natural support systems, and collaborate with external
service providers, including medical providers, to assure best care is always provided to all clients.
Case Manager
Copa Health-Mesa Az
December 2021 to February 2022
· Works collaboratively with the integrated care team to engage, educate, communicate, and coordinate
care. with service participants, their family, behavioral health, medical and dental providers, community
resources and others in ensuring that all services prescribed in the Integrated
Service Plan are implemented.
· Develops and maintains and manages the Integrated Service Plan (ISP) within required timeframes.
· Adjusts the ISP and service delivery as needed based on progress/lack of progress in the specified
health, wellness and behavioral health goals.
· Maintains the person’s comprehensive clinical record, including documentation of activities performed
as part of the service delivery process (e.g., assessments, provision of services, coordination of care,
discharge planning).
· Coordinates and communicates with Clinical Coordinators, Integrated Care
Coordinators, nursing and medical and psychiatric practitioners for individuals exhibiting urgent or
emergent medical and/or psychiatric symptoms.
· Provides continuous screenings and evaluations of treatment effectiveness for service referrals,
including counseling, residential, and supportive services and community resources. Makes
recommendations for initial and concurrent authorization of service referrals. Participates in and supports
fidelity of integrated. care practice, including training, performance measurement and enhanced
communication protocols for
Integrated Care teams.
Instructional Assistant, Special Education
Mesa Public Schools-Mesa Az
September 2021 to December 2021
· Deliver, under teacher’s direction, classroom work/homework and/or reinforce classroom objectives,
tutoring and guided practice.
· Assist the development of instructional materials and maintenance of classroom.
· Implement positive behavior intervention plans for students who display challenging behaviors including
verbal and physical aggression.
· Respond to problem behaviors according to the student’s positive behavior intervention plan and district
crisis intervention policy.
· Assist students with personal hygiene to provide for and/or develop students’ daily living activities and
behavioral skills.
· Perform general clerical tasks to support the teacher in the maintenance of student files and to provide
classroom materials.
· Participate in various meetings to share information and/or improve one’s skills and/or knowledge.
Support Coordinator DDD
Department Of Economic Security-Phoenix, Az
June 2021 to September 2021
· Explaining a member’s rights and responsibilities to the individual member or representative, including
procedures for filing a grievance and/or an appeal.
· Facilitating service planning and coordination to work with individuals to identify services that will
meet their needs in the most cost-effective manner and to develop and maintain the member's Planning
Document.
· Assisting to obtain authorized services as well as other aspects of care, as documented in the member's
Planning Document.
· Facilitating/Advocating with the member to resolve issues that impact the member’s progress and
access to needed services (both ALTCS services and community resources) to ensure that services
provided are beneficial for the member.
· Monitoring and reassessment of services provided to members and reviewing member service plans
and goals based upon changes in the member’s condition.
· Assessing and determining the need for ALTCS services for assigned members.
Intake Staffing Coordinator
Professional Healthcare Network-Phoenix, AZ
January 2021 to March 2021
· Prepare a detailed documentation of all patient/facility requests and services.
· Act as a liaison to facilitate communication between service request sources, patients/clients, and the
health care delivery agencies.
· Responsible for documenting and maintaining accurate records during the process starting with the
initial request for services, verification of insurance, delivery of home health care services and the final
record of completion in the data base.
Case Manager / Recovery Coach
Pinal Hispanic Council-Coolidge AZ
August 2020 to February 2021
· Conduct brief telephone or face-to-face interactions with a person family or other party for the purpose
of maintaining or enhancing a person’s function.
· Assistance in finding necessary resources other than covered services to meet basic needs such as
public housing, food stamps, and emergency assistance.
· Participate in staffing case conferences or other meetings with or without the person his or her family
participating.
· Provide outreach and follow-up during and after crisis follow up after missed appointments and engages
in discharge planning and coordination of care following psychiatric hospitalization.
SMI Case Manager / Transition Coordinator / Peer Support Specialist
Community Bridges Inc.-Mesa AZ
May 2017 to February 2020
· Ensured the provision of all covered services identified on the service plan, referrals to community
resources as appropriate and coordination of care activities related to continuity of care between levels
of care and across multiple providers, services and supports.
· Provided outreach and follow-up of services including crisis and missed appointments to ensure
adequate resources are available and in place.
· Participated in Adult Recovery Team (ART) meetings, staffing, case conferences or other meetings with
or without the persons.
· Performed all case management functions associated with caseload including participating in the
assessment and service planning processes, including identifying the need for further or specialty
evaluations.
· Document in a person’s Electronic Health Record (EHR)
Transition Coordinator
· Completed an initial assessment, and treatment plan, as well as engaged the individuals and their
support system.
· Responsible for coordinating with Utilization Management on all authorizations and continue
authorizations to ensure that patients/patients have an individualized discharge plan.
· Provided therapeutic services to individuals and their support system to include counseling, group work,
discharge planning and authorization coordination.
Waitress/Server
DeMarco’s Italian Restaurant-Globe, AZ
August 2016 to February 2017
· Greets customers, offers restaurant or cafe menus.
· Answers questions about menu offerings
· Processes food and drink orders
· Carries food and drinks from kitchen to tables.
· Prepares bills and process payments cash and debit/credit payments.
Peer Based Service Coordinator / Peer Support Specialist
CBI
· Ensured the coordination of care with all parties currently involved in the patient’s case, ensured that
family and other social supports identified.
· Alerted and coordinated services with any assigned treatment team identified by
State Roster.
· Conducted AHCCCS applications and collaborated with CBI AHCCCS Specialist for persons that met
AHCCCS eligibility criteria.
· Provided both individual and group support focusing on a “recovery-based model”.
· Accurately documented the specific interactions with patients being detailed and thorough reporting
the facts.
· Provided patients and any parties involved in their continuum of care with dignity and respect.
Education:
Certificate in Medical Assisting
UEI College - Phoenix, AZ
May 2022 to Present
Certification in Medical Coding & Billing
DeVry University - Mesa, AZ, US
December 2020
High School Diploma
Miami High School - Miami, AZ, US
May 2003
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