Fraud Analyst Resume

Candidate Pitch:

Fraud Analyst, (hybrid) Wells Fargo, Tempe, AZ. July 2022-November 2024 Call Center environment/answered inbound calls from customers regarding possible fraudulent transactions. On average handled around 40 to 50 incoming calls proficiently. Helped customers with their lost and stolen credit cards and transactions. Canceled lost credit cards of customers and helped them with issuing new credit cards. Answered customer inquiries and provided accurate information regarding their credit card account details. Analyze research to assess the validity of client fraud disputes using multiple software programsfor accurate determinations Reviewed customer profiles for any changes that may indicate fraudulent activities. Used Salesforce for documentation purposes. Recorded details of customer interactions for the services needed. Provided training and guidance on best practices in fraud detection and prevention. Monitored real-time queues and analyzed high-risk transactions from the business portfolio. Fraud Analyst, J.P. Morgan Chase & Co., Tempe, AZ. August 2020-June 2022 Provided excellent customer service by assisting customers with fraud on their accounts. Conducted thorough analysis to validate client fraud disputes, leveraging various tools for precise conclusions. Performed detailed analysis of financial transactions to identify suspicious activity. Helped customers with their account details. Duties include monitoring, analyzing, and detecting fraudulent and suspicious activity Assessed customer and client data to detect potential fraud risks. Conducted interviews with customers to verify their identity and validate information. Reviewed customer profiles for any changes that may indicate fraudulent activities. Loan Specialist, Vanguard, Tempe, AZ. February 2019-August 2020 Processed loan applications and researched suitable programs to meet client needs Reviewed loan applications and credit information to determine potential customers' eligibilityfor loans. Provide excellent customer service by responding to inquiries, resolving complaints, and ensuring customer satisfaction via phone, email, and in-person interactions. Assisted customers in understanding the terms of their loan agreements and answered anyquestions they had about them. Fraud Analyst, Freedom Financial, Tempe, AZ. January 2017-February 2019 Assisted clients in reducing debt and developing effective money management strategies Performed detailed analysis of financial transactions to identify suspicious activity. Communicated effectively with customers regarding suspected fraudulent activities or suspicious behavior. Documented all investigative findings in a clear, concise manner for senior management review. High School Diploma - Marcos De Niza High School, May 2017, Tempe, AZ.