Program / Project Manager Resume

Candidate Pitch:

Proven expertise in leading cross-functional teams to deliver complex projects across diverse platforms. Skilled in driving strategic initiatives, building, and managing high performance teams, overseeing budgets, and consistently surpassing expectations. Recognized for exceptional program and project management discipline, technical proficiency, and strong interpersonal leadership abilities. Brown Brothers Harriman, Boston, MA | 2005–Present Systems Vice President, BBH BI Analytics & Enterprise Reporting Technology Shared Services Oct 2018-Present BBH Enterprise Data Platform Infrastructure Administration - Transition Manager: (Dremio, Cloudera) Acting Transition Manager to organize and stabilize BBH Enterprise Data platform maintenance and support. Provided management oversight, hired, and trained infrastructure administrators, and implemented a project management intake process alongside a Confluence project dashboard to enhance operation efficiency. • Dremio Platform Stabilization: Maintained and improved the platform support model, incident management processes, and streamlined code release methodologies while implementing robust project management disciplines. • Dremio Enhancement Projects: Performed OS platform upgrades, integrated software applications, managed certificate renewals, and streamlined data center maintenance. Applied vendor patches, implemented smart alerting in Splunk with monitored usage metrics, and executed bi-annual BCP disaster recovery tests to ensure system reliability and business continuity. • Cloudera Upgrade & BCP DR Site Buildout: Co-managed the SOW for mission-critical projects, including upgrading Cloudera production clusters and building a Hot-Warm DR cluster to support business continuity planning (BCP). • Cloudera Platform Support: Developed robust support model encompassing problem incident management, triage debugging, root cause analysis, and remediation/prevent best practices to improve system reliability, minimize downtime, enhance overall operational efficiency to prevent future issues. BBH Business Intelligence/Enterprise Reporting Infrastructure Administration : (IBM Cognos, Alteryx, Qlik, OAS – Oracle Analytics Server) • Infrastructure Optimization: Optimized platform functionality, streamlined code and release management, developed enterprise metrics, driving significant cost savings and measurable ROI. • Platform Resiliency and Scalability: Upgraded platforms, and integrated software applications, vendor patches, implemented smart alerting with usage monitoring metrics in Splunk, optimized performance through report rationalization, performance tuning optimization and conducted bi-annual BCP Disaster Recovery Tests. • Team Management: Led a team of infrastructure administrators/developers to manage and optimize platforms, including IBM Cognos, Alteryx, Qlik Sense, Nprinting, and Oracle Analytics Server BI, ensuring seamless performance and innovative solutions. • Platform Support: Provided 24x7 on-call support, incident management, triage, debugging, root cause analysis, and maintenance of test / BCP / production regions and servers. Jan 2014–Sep 2018 Enterprise Data Warehouse: • Spearheaded the migration of over 2,000 reports from Hyperion/Oracle to IBM Cognos, ensuring seamless data mining and business analytics transitions. R&D BI Development Group: • Designed and implemented process improvements, including post-processors, schedule/event triggers, automated file saving, and FTP integration, to enhance efficiency and workflow automation. IBM Cognos Infrastructure Administration: • Established and managed enterprise-wide BI analytics infrastructure administration, leading teams across Boston, New Jersey, and Krakow, Poland. Created and launched a Cognos BI Enterprise Reporting Center of Excellence Community to foster collaboration and best practices. Earlier Positions Held: Systems Vice President, Jun 2005–Dec 2013 EARLIER CAREER PFPC Global Fund Services, A Division of PNC Financial, Westborough, MA Business Application Development Manager | Systems Vice President, May 1990–Jun 2005 Bachelor of Science in Business Management, Minor in Computer Science, Dec 1983 Westfield State University, Westfield, MA Business Application Development Infrastructure Optimization Platform Support and Resiliency Platform Capacity Planning Business Intelligence and Analytics Project Leadership and Execution Strategic Planning and Implementation Governance and Risk Management Vendor and Budget Management Resource Planning and Project Management IBM Cognos, Motio, Qlik, Alteryx User Group | Continued Management Certificate Best Practices Training – BBH | Strategic Leadership and Emotional Intelligence - BBH