IT SYSTEMS ANALYST - SYSTEM ADMINISTRATOR Resume

Candidate Pitch:

Multifaceted and innovative professional with broad-ranging experience in IT operations, including system analysis and administration.  Analytical system administrator with a proven record of success in administering and maintaining virtualized environments, including server provisioning, monitoring, and performance optimization.  Innovative project lead, effective at spearheading and/or contributing to key projects from conception to completion; achieving aggressive project goals and completing deliverables within scope, time frame, and budget constraints.  Solutions-focused analyst, adept at identifying system malfunctions, executing cutting-edge solutions, and recommending enhancements to minimize downtime and enhance operational readiness. HERITAGE FEDERAL CREDIT UNION | NEWBURGH, IN Junior Network Administrator: July 2023−Present PC Support Level II: September 2021−July 2023 • Fulfill various management roles to lead and collaborate with team members in achieving daily goals • Carry out system administration tasks, including deployments and system configurations utilizing Microsoft Deployment Toolkit (MDT) • Administer and maintain vSphere environments, virtualized server infrastructure, as well as Juniper, Meraki, and Unifi network environments • Assume responsibility for telecom systems, encompassing VOIP, Microsoft Teams administration, and digital faxing solutions • Perform patch management, threat detection, and security monitoring within Security Operations Center (SOC) • Take charge of Microsoft environments, such as Entra, Intune, AVD, Azure, and all related Microsoft products • Execute the configuration of Ubiquiti switches and all WiFi equipment • Provide hands-on support for ticketing systems (SolarWinds) and email security administration • Configure and manage cellular network backup internet for remote locations DELL INC./NTT DATA (ASCENSION HEALTH) | EVANSVILLE, IN Senior Client Field Technician SVC | Staging Technician: October 2010−September 2021 • Delivered technical support for desktops, laptops, and smartphones • Held accountability for building, imaging, and configuring systems for break/fix scenarios • Managed asset inventories, while performing audits, and securely wiping/disposing old equipment • Demonstrated expertise in troubleshooting applications, including McAfee, Microsoft Office, and both Windows and Mac operating systems • Offered assistance for troubleshooting label printers, network printers, and copiers and Active Directory-related permission issues • Led various projects for new installations, as well as encryption software configuration and deployment to ensure data security CAREER CONNECTION | EVANSVILLE, IN Desktop Support/Contracted through IBM for Mead Johnson: June 2010−October 2010 • Diagnosed and resolved network issues, wiring problems, and other related network challenges • Provided desktop support and assisting end users with migration-related issues SAINT MEINRAD ARCHABBEY | ST. MEINRAD, IN Network Administrator/Webmaster: July 2007−June 2009 • Offered technical support for desktops, laptops, printers, and handheld devices such as Palm-style cell phones • Set up and maintaining desktop software and third-party applications PITTSBURG TANK & TOWER | HENDERSON, KY Network Administrator: May 2005−March 2007 • Installed and administered Microsoft Windows 2003, Novell NetWare, and Linux operating systems • Implemented user security, domain security, and backup strategies to ensure system integrity and data protection TOPCO, INC. | EVANSVILLE, IN Technician/Network Administrator: August 2002−April 2005 • Provided support for data cards, Fargo ID printers, embossers, and indenters • Acted as Network Administrator, overseeing the in-house network architecture and ensuring its efficient operation IVY TECH STATE COLLEGE | EVANSVILLE, IN Laboratory Technician: January 2001−July 2002 • Troubleshot hardware and software issues in classroom and lab environments • Performed formatting and reinstallation of operating systems and various software applications Associate of Science in Computer Science, June 2002 Ivy Tech State College | Evansville, IN Cloud Technologies Administration | Incident Response | Cloud Infrastructure and Virtualization Network/System Architecture | Security Management | End-User Training | Data Recovery and Backup Cellular Network Backup Configuration | Regulatory Compliance | Patch Management PROFESSIONAL DEVELOPMENT Stormwind Certificates for Training for Teams Administration and Server, January 2024 | Stormwind Studios Data Center Solution Engineer (DCSE), September 2010 CompTIA Network+, 08/2023 ▪ CompTIA A+, October 2009 | CompTIA Lotus Notes Certificates, October 2006 | Micro Byte’s Inc. Data Card Certificates, August 2005 | Data Card Corp. TECHNICAL ACUMEN Software Microsoft Office Suite (Word, Excel, and PowerPoint) | Microsoft Exchange Active Directory | Sentinel One | SolarWinds | Azure | Barracuda | eGress | Qualys Vcenter | Fortinet | Teams | VDI’s | Veem | Bomgar | PDQ Hardware Cisco Router | Switches | Juniper Firewall and Switches | Unifi Equipment Intel-based and AMD Workstations/Servers | Meridian and 3com Phone Systems (PBX) VOIP Call Center and Reporting Operating Systems Windows, Linux | IOS | Server 2012R2, 2016, 2019, and 2022 Others Surf Control | Scan Routing | FTP | Mac | ServiceNow