Business Administration Resume

Candidate Pitch:

Analytical, detail-oriented, and results-driven professional, with hands-on experience in managing business operations and leading teams within the retail industry. Armed with an in-depth understanding of financial management, budgeting, and accounting principles as well as regulatory compliance and ethical business practices. Adaptable individual, capable of adjusting to changing market conditions and embracing innovations and strategic initiatives for business growth. Equipped with effective communication skills; able to interact with diverse stakeholders, including employees, customers, and vendors. Assistant Customer Service Manager Feb 2023–Present Food Lion, Huntersville, NC • Oversee all front-end operations, including service center, self-checkout, and Food Lion to-go, as necessary. • Hire, educate, and continuously develop associates to fulfill department requirements. • Monitor department associates’ performance in fulfilling duties and responsibilities; offer continuous training on performance management; and perform regular formal performance appraisals for direct reports. • Foster a culture reflective of brand, strategy, and company vision by providing leadership and inspiration. • Aid the team in meeting financial goals, operating results, and Food Lion To-Go key performance indicators (KPIs). • Create a positive atmosphere by maintaining enthusiasm and focusing on providing fast, easy, flexible, and friendly customer service, with a primary emphasis on customer awareness. • Act as a role model by providing exceptional and friendly customer service, utilizing skills and knowledge to deliver solutions that surpass customers' expectations. • Document and report any staff and customer accidents following Food Lion's approved guidelines. Receiving Clerk | Scanning Nov 2021–Feb 2023 Lowes Foods, Huntersville, NC • Supervised critical receivable operations including invoicing and processing of payments. • Validated the accuracy of billing data and rectified any inconsistencies. • Recorded and maintained billing details in company databases for easy access. • Managed account payments and disseminated information regarding outstanding balances. • Completed customer invoices, credit memos, and payments following set deadlines. • Kept thorough documentation of customer payments and billing adjustments. • Assisted administrative staff in completing daily tasks promptly, ensuring efficient office operations. • Sent out invoices and followed up on outstanding payments to ensure timely payment from customers. • Improved relationships with vendors by consistently keeping communication open and addressing issues on time. Receiving Clerk | Pricing Jan 2021–Nov 2021 Harris Teeter, Huntersville, NC • Checked shipping orders and invoices with received contents to verify accuracy. • Collaborated with vendor’s representatives to address issues with damaged shipments and item shortages. • Reviewed records, daily reports, and inventory transactions to detect and correct discrepancies. Associate of Applied Science in Business Administration | May 2022 Central Piedmont Community College, Charlotte, NC Customer Service Management | Cash Handling | Inventory Control | Account Management | Training and Mentoring Schedule Management | Project Control | Problem Resolution | Billing and Payment Processing