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Operations Manager Resume
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| Desired Industry: Telecommunications |
SpiderID: 84722 |
| Desired Job Location: Broomfield, Colorado |
Date Posted: 8/30/2024 |
| Type of Position: Full-Time Permanent |
Availability Date: |
| Desired Wage: |
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U.S. Work Authorization: Yes |
| Job Level: Management (Manager, Director) |
Willing to Travel: No |
| Highest Degree Attained: MBA |
Willing to Relocate: Undecided |
Objective:
Dynamic Business Process Manager with a proven track record. Excelled in product management, enhancing software availability, and spearheading cross-functional and individual teams. Mastered PLDS and complex problem solving, significantly improving process efficiency. Demonstrated leadership in fostering customer relations and executing strategic initiatives.
Experience:
Business Process Management Manager, Thornton, CO
AVAYA Inc. , January 2014-July 2023
Product Introduction Management - Supported Avaya Aura Messaging R7 and C3000 Unified Messaging R4, new material code creation, upgrade support in PLDS licensing tool so that software could become GA - Generally Available.
Post GA Product Management -Supported various Avaya software lifecycle needs for Communication Manager, Avaya Messaging, System Manager, AES, and others. Also provided manual license support (upgrades from legacy licensing tools, complex upgrade troubleshooting and resolution) in PLDS tool for various Avaya Software.
Team Leadership - Led weekly Product Operations team calls to discuss, troubleshoot and help to resolve daily issues experienced by teammates. Delegated tasks, freeing up time to focus on higher-value activities.
Cross Functional Team Leadership - Worked as team liaison with both internal and external teams to help create post activation list for Avaya Public Cloud software to be utilized by both Avaya and partnering company.
Process Improvement - Created and maintained over 230 team job aids that outlined the correct way to process team requests. Identification and creation of individual processes and improvement to existing processes.
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Education:
Bachelor of Science (B.S.), Denver, CO, US
Metropolitan State University of Denver
Master of Business Administration (M.B.A.)
Kaplan University (AKA Purdue)
Skills:
Operations Management Complex Problem Solving Team Leadership Customer Relations
Policy Implementation Account Management Data Analysis Cross Functional Liaison Self Starter
PLDS/RFA/KRS Licensing Tools User Acceptance Testing Six Sigma/Lean/Agile Manual Process Work
Metrics SAP SharePoint/MS Office Suite A1SC Configurator HP Service Manager (HPSM)
Candidate Contact Information:
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