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IT support specialist Resume
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| Desired Industry: Customer Service/Technical Support |
SpiderID: 84718 |
| Desired Job Location: Las Vegas, Nevada |
Date Posted: 8/22/2024 |
| Type of Position: Full-Time Permanent |
Availability Date: 08/24/2024 |
| Desired Wage: 42000 |
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U.S. Work Authorization: No |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, More Than 75% |
| Highest Degree Attained: Bachelors |
Willing to Relocate: No Preference |
Objective:
Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.
Skills
Experience:
Tech Support Manager 04/2022 to current
Google Gooru — Las Vegas , NV
• Developed and implemented training initiatives for new hires.
• Tracked KPls and created continuous improvement plans.
• Analyzed and developed service goals for in-bound call center.
• Increased customer satisfaction ratings to Number%.
Team Lead 10/2020 to 04/2022
SITEL Worldwide - Las Vegas , NV
• Supervised call floor
• Trained agents
• Compiled and logged key metrics
Network Administrator 04/2006 to 07/2019
PSYCHOMETRICS Inc - Henderson, Nevada
• Handled all IT duties and administrative functions
• Maintined a 250 blade server with and uptime of 99.97%
• Integrated new hardware and modernized the testing platform to wbe based version 24/,
In Touch / Orby Tv, Vegas, Nevada - Subject Matter Expert
• Installed, configured, and supported local area network (LAN), wide area network (WAN) and Internet system.
• Maintained network hardware and software and monitored network to support network availability to end users.
• Constructed and maintained Virtual Local Area Network (VLAN).
• Identified and immediately resolved issues with network devices.
• Managed and maintained stability of network and wireless services throughout enterprise.
Logistics manger 05/2013 to 06/2016
VER — Las Vegas, Nevada
• Responsible for over I biilon in monthly rentals
• Trained new technicians
• Compiled data points for weekly productivity reports
• Delivered substantial cost savings by securing discounts from third-party logistics services providers.
• Reviewed established business practices and improved processes to increase efficiencies and reduce expense without compromising customer service levels.
Education:
High school diploma
Hoover high school - Las Vegas, Brentwood, Nevada, California
Associates Degree: Electronics Technology 06/2004
University of Califomia - Los Angeles - Los Angeles, CA
Bachelor's Degree: Applied Psychology
DeVry University - West Hills, CA
Skills:
Skills
• Typing 40 wpm • Security Procedures
• Network Administration • Root Cause Support
• Microsoft Office Engineering Team Support
• Quicken • Windows NT
• CERTIFICATIONS • Operational Efficiency
• MCSE • Network Server Management
• Setup and Installation
• Technical Proficiency • Root Cause Failure Investigation
• Hardware and Software Optimization
Candidate Contact Information:
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