Pre-Sales Solutions Architect/Manager Resume

Candidate Pitch:

Analytical, innovative, and results-driven professional, offering years of experience in solutions architecture and pre-sales engineering. Adept at providing technical guidance and recommending tailored solutions that aided clients in attaining their digital transformation goals. Recognized for strong commitment to driving business growth through the implementation of strategies that lead to refined processes, increased sales, and improved operational effectiveness. Able to work with cross-functional teams to support project goals and ensure alignment with services and client requirements while also fostering professional growth through training and performance reviews. ASSURED DATA PROTECTION | KS - Remote Senior Sales Engineer 03/2022–05/2024  Drive consultative and solutions-based selling for partner base engaging customers handling ransomware as well as various Rubrik features consisting of backup as a service (BaaS), recovery as a service (RaaS), and disaster recovery as a service (DRaaS)  Administer solutions for all sales efforts within the United States in coordination with sales and client service sales  Accurately size and evaluate customer environments to determine the most appropriate solutions that meet their specific needs and requirements  Conduct demonstrations of the company platform and technology showcasing features, benefits, and value to prospective clients LUMEN | Dallas, TX Senior Solution Architect 04/2015–03/2022  Served as a trusted advisor and partner to the customer toward digital transformation, ensuring their priorities and technical challenges meet the full catalog of services provided by the company to achieve their goals  Functioned within the indirect sales engineering (SE) organization as subject matter expert (SME) in Versa SD-WAN technologies  Leveraged extensive experience in emerging features such as cloud computing, managed hosting, colocation, SD-WAN, and WAN cloud connections  Acquired in-depth knowledge of various WAN and voice technologies which included Multiprotocol Label Switching (MPLS), optical wave, voice over internet protocol (VoIP), and hosted voice  Engaged in the Indirect SE Advisory Committee supporting sales engineering project management office (PMO) initiatives  Acted as a reliable backup for the SE manager in their absence to ensure continuity in operational support VERIZON ENTERPRISE SOLUTIONS | Irving, TX Group Manager of Solution Engineering – Verizon Cloud Services 01/2011–04/2015  Assumed responsibility for overseeing managers and sales engineers across the United States responsible for supporting the organic business growth with small to medium business (SMB) as well as Fortune 100 accounts  Provided training and mentorship to the SE Team to guarantee alignment of field sales and customer goals in coordination with sales/sales leadership and business leaders from cross-functional areas  Led efforts in boosting the SE Team’s performance through training, weekly teleconferences, and one-on-one meetings to deliver best-in-class support on pre-sales activities  Carried out quarterly business reviews within customer sites  Proactively attended industry conferences to market cloud, colocation, and managed services products  Participated in the previous and latest Lean Six Sigma initiatives on behalf of SE organization  Facilitated the Lean initiatives with financial, development, sales, and engineering business leaders as the Lean Six Sigma project owner  Closely coordinated with product development (PLM) teams in navigating product direction and solutions to meet customers’ business/technical priorities Key Accomplishments:  Developed a dedicated SE Team for the client services organization which successfully minimized churn rate from 2% to .0% since 2011  Directed the SE group in attaining a 55% increase in year-over-year (YOY) bookings for closed/contracted solutions which boosted sales from $25.4M in 2012 to $39.3M in 2013 on pace to eclipse numbers in 2014  Rendered expert oversight and mentorship to two staff members who received a President’s Club nomination in 2013 and an award in 2012 respectively  Played a vital role in two of the company’s 10 targeted lean initiatives to lessen steps and improve quote-to-contract timeframe for supplemental orders by 50% through the creation of new business processes in partnership with client services and sales leadership  Represented the SE Group in drafting business requirements for an in-house sales/quoting tool development project EARLIER CAREER TERREMARK WORLDWIDE INC. (ACQUIRED BY VERIZON) | Irving, TX Manager – Sales Engineering 01/2010–01/2011 Inside Sales Engineer 02/2007–12/2009 NTS COMMUNICATIONS | Lubbock, TX Sales Engineer – Data Services 01/2005–02/2007 LANIER WORLDWIDE | Amarillo, TX Customer Systems Specialist 04/2003–01/2005 Cybersecurity Certification, In Progress (Expected Completion: 2025) University of Kansas | Lawrence, KS CERTIFICATIONS Rubrik Technical Professional (RTP), 2022 Rubrik Technical Associate (RTA), 2022 Rubrik Certified Meraki Networking Associate (CMNA), 2016 Cisco Certified Design Associate (CCDA), 2008 Cisco Express Foundation Design Specialist (CXFS), 2009 Cisco Citrix Certified Sales Professional (CCSP), 2017 Citrix good VMware Sales Professional (VSP), 2008 VMware CompTIA Network + Certification, 2003 CompTIA Networking Certification, 1998 International Business College AWARDS Phase III Finalist Award Employee of the Year Award Customer Visions Award Lanier Worldwide