Director of Global Mobility Resume

Candidate Pitch:

Accomplished, solutions-focused, and results-driven professional, offering years of experience in leading and transforming global mobility programs across Fortune 500 companies. Skilled at devising and executing innovative strategies that improve global mobility programs while adhering to organizational objectives and industry best practices. Possess strong knowledge in generating creative solutions to diverse business needs and complex situations. Adept at leading and developing high-performing global teams, cultivating a culture of collaboration and accountability. Equipped with in-depth understanding of emerging trends, market dynamics, and regulatory requirements, allowing for a proactive adaption and innovation. Known for excellent interpersonal aptitude in building relations with stakeholders and vendors to drive continuous improvement and enable new opportunities for success. Fluent in English and intermediate in Japanese. CARRIER CORPORATION | Palm Beach Gardens, FL, USA Associate Director – Global Mobility, Relocation and Immigration Jul 2019–Present “$22B HVAC & cold chain leader with 53K employees across 180+ countries - Global Mobility Volume 850+ cases per year” ▪ Devise and execute a clear vision for global mobility strategy and the future of global mobility services delivery, prioritizing the integration of cutting-edge technologies and methodologies to achieve a streamlined operation and enhanced service delivery ▪ Lead a global team of internal and external team members to provide highly efficient customer-centric service for a global mobility program that serves assignees and internal stakeholders comprised of executive-level professionals ▪ Drive cost-effective solutions without compromising service quality and employee experience through implementing efficiency measures, leveraging an outsourced model, negotiating favorable contracts with vendors, and leveraging technology ▪ Provide guidance on policies, immigration, tax, compliance, and unknowns to secure favorable outcomes to complex business needs as a trusted advisor and subject matter expert (SME) to internal and external stakeholders including executive leadership ▪ Influence program strategy and design by leading the development of reporting and analytics to enhance customer experience and decision-making in alignment with talent strategy ▪ Work as a strategic partner for mergers and acquisitions (M&A), divestitures, and new market entry activities to manage compliance, integration, and dispatch global talent ▪ Build and maintain relations with external vendors such as relocation management companies, immigration providers, and tax providers, negotiating contracts, monitoring performance, and continuously evaluating vendor effectiveness and cost competitiveness ▪ Keep informed of arising industry trends and market dynamics associated with global mobility to lead a proactive approach to adapt policies to evolving trends such as remote work, flexible mobility options, DEI, and sustainability considerations Notable Accomplishments: ✓ Assumed responsibility for the successful transition of Carrier Corporation from United Technologies Corporation (now Raytheon Technologies) to a standalone independent publicly traded company by establishing the mobility program independently as well as providing hands-on assistance on the spin and center of excellence (CoE) activities for a $16.7B subsidiary of UTC with 60,000 employees ✓ Assembled the Global Mobility Team from the ground up and developed a global service delivery model that prioritizes compliance and white glove service ✓ Transformed the global mobility function from being tactical to strategic through establishing a link to the talent organization and executing processes that strengthened the talent strategy ✓ Rolled out an innovative suite of global mobility, relocation, and immigration policies, presenting core flex benefits within a tiered framework while maintaining competitiveness, driving cost efficiencies, ensuring diversity applicability, and organizational fit resulting in a 25% reduction in global mobility spend ✓ Transitioned the immigration model to centralized management within the global mobility function to lessen tasks of the HR Team, drive efficiencies, leverage subject matter expertise, and ensure compliance ✓ Led the helm in orchestrating over 10 significant global mobility integrations and divestitures with total valuation exceeding $40 billion, driving seamless transitions and on-time transitions ✓ Directed the implementation of a new tax provider in coordination with sourcing personnel to direct tax provider request for proposal (RFP), thus minimizing the annual expenditure by 25% ✓ Strategically renegotiated relocation management company contract to decrease service fees by 15% and created a profit center model ✓ Reduced headcount by implementing operational efficiencies, introducing automation, driving an outsourced vendor support model, and leveraging shared services while program size more than doubled and role responsibilities increased ✓ Designed a comprehensive reporting suite, dashboard, and performance scorecards by managing large data from several systems to centralize reporting to a single source, allowing for transparency and the ability to proactively make program decisions GENERAL MOTORS FINANCIAL | Detroit, MI, USA Senior Manager – Global Mobility Apr 2016– Jun 2019 “Wholly owned captive finance subsidiary of General Motors, a 170B Fortune 500 company - Global Mobility Volume 250+ cases per year” ▪ Effectively led and managed full-cycle global mobility and immigration programs by developing and maintaining strong partnerships with senior leaders across the organization ▪ Oversaw end-to-end life cycle of international assignments to ensure compliance and a positive relocation experience for assignees ▪ Conceptualized and executed annual budgeting plans for the program, monitored and reported the total budget spent ▪ Rendered strategic leadership to relocation, tax, immigration, and data vendors for creating and managing service level agreements (SLAs), contracts, and performance evaluations ▪ Functioned as an SME to various stakeholders including business leadership, managers, talent acquisition, and HR business partners (HRBPs) on international assignments, international transfers, business travelers, immigration, and tax ▪ Gained an in-depth understanding of client needs and expectations, while building regular communication channels to collect feedback, respond to concerns, and discover opportunities for improvement in global mobility services, as a client champion ▪ Fostered a sense of ownership and accountability for results, allowing team members to take initiative and contribute to the overall success of the Global Mobility Team Notable Accomplishments: ✓ Launched and transitioned global mobility program in Europe for PSA Group as part of General Motors divestiture of European brands ✓ Examined, benchmarked, and created an innovative suite of international relocation policies including core flex benefits ✓ Led relocation management company (RMC) request for proposal (RFP) resulting in 20% reduction in service fees ✓ Created green card framework and authored U.S. immigration policy to support talent acquisition and evolving business needs while driving compliance and consistency across the organization ✓ Transformed the service delivery model from regional to centralized leading to operational efficiencies and greater assignee satisfaction OWENS CORNING | Toledo, OH, USA Global Mobility Specialist Apr 2015– Mar 2016 “$10B leader in building products with 18K employees across 27 counties - Global Mobility Volume - 400+ cases per year” ▪ Acted as the subject matter expert partnering and collaborating with internal stakeholders including, Global HR, HR Business Partners, Talent Acquisition, Payroll, Finance, Compensation, Legal and Business Leaders ▪ Full-cycle management of international assignments including oversight and delivery of cost estimates, preparation of letters of assignment, policy consulting and exception management ▪ Provided strategic leadership to relocation, tax, immigration, and data vendors in developing and managing service level agreements (SLAs), contracts, and performance evaluations ▪ Efficiently managed costs and expenses connected to mobility deliverables, including expense management, as well as global payroll, quarterly balance sheet updates, and end-of-year W-2 reporting Notable Accomplishments: ✓ Successfully led the implementation of global payroll vendor turnover across more than 20 countries with 100% accuracy in payroll deliverables ✓ Co-led the review, benchmarking, development, and implementation of domestic & international assignment policies that focused on reducing costs, enhancement of assignee experience, and reduction of administrative burden on the Global Mobility Team ✓ Directed the implementation of an in-house FX monitoring system, which enabled swift action for currencies with volatility ✓ Developed process documentation guidelines for immigration procedures to closely align with talent acquisition and business strategies JAPAN MOBILITY | Nagoya, Japan Director – Global Mobility Services Sep 2003– Nov 2014 “Japan-based relocation services provider with three offices across Japan - Global Mobility Volume - 300+ cases per year” ▪ Built a startup real estate and relocation business from the ground up, assuming the role of managing director with overarching responsibilities ▪ Excelled as a P&L leader, meticulously managing financial performance and driving profitability ▪ Led the charge in sales and business development, spearheading initiatives to expand and nurture the business ▪ Expertly cultivated growth strategies, resulting in the expansion of market presence and revenue streams ▪ Effectively managed a diverse team of over 20 professionals hailing from various countries, spanning three distinct regions ▪ Demonstrated proficiency in negotiating, implementing, and managing service contracts and RFPs, while also taking the lead in overseeing service implementations for relocation management companies Notable Accomplishments: ✓ Led buildout and rebranding initiatives to market the relocation, real estate, cross-cultural training, furniture lease, driver’s license conversion, and Japan 24-hour helpline service offerings as separate but related businesses to cross-sell and drive business across brands ✓ Rendered expert oversight in developing Japan’s leading real estate website for expats (www.japanhomefinder.com) which led to a 300%+ in real estate sales within the first year of release Earlier Positions Held: Manager – Global Mobility Services Sep 2004-Aug 2005 Relocation Consultant – Global Mobility Services Jul 2003-Aug 2004 Master of Business Administration, Nov 2023 | Indiana University, Kelly School of Business Bachelor of Science in Business Administration, May 2021 | California State University Long Beach Global Mobility Specialist Designation, Apr 2009 | Worldwide ERC Southeastern Regional Relocation Council Board Member, 2023–Present Worldwide ERC, 2009–Present ▪ Global Mobility Strategy ▪ Policy Design and Implementation ▪ Process Design and Optimization ▪ Cost Efficiency Optimization ▪ Talent Development ▪ Change Management ▪ Vendor Management ▪ Domestic Relocation ▪ International Assignment Management ▪ Immigration ▪ Global Tax Compliance ▪ M&A Integration