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Director, Sr Director, VP of IT Resume
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| Desired Industry: Healthcare |
SpiderID: 84678 |
| Desired Job Location: Los Angeles, California |
Date Posted: 7/19/2024 |
| Type of Position: Full-Time Permanent |
Availability Date: 7/30/24 |
| Desired Wage: 200000 |
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U.S. Work Authorization: Yes |
| Job Level: Management (Manager, Director) |
Willing to Travel: Yes, 50-75% |
| Highest Degree Attained: Masters |
Willing to Relocate: Yes |
Objective:
Patented, results-focused IT leader credited with significant deliveries through enterprise-level technology deployments, global improvements, and strategy development. Over 25 years of diversified business and technical experience. Proven record of success in building, leading and managing matrixed global teams, and delivering initiatives that increase revenues and reduce costs in a global business environment. Manage budgets greater than $45MM and teams over 200 which include application development, IT infrastructure and systems implementation.
Experience:
BUDGET/TEAM MANAGEMENT ERP (ORACLE), CRM (SALESFORCE) IT STRATEGY / INNOVATION
INFRASTRUCTURE MANAGMENT SOFTWARE ENGINEERING / TESTING AI / ML / PREDICTIVE ANALYTICS
VENDOR / RFP MANAGEMENT INFRASTRUCTURE ENGINEERING AGILE (SCRUM, SAFE)
STRATEGY AND ROADMAPS DATA / ANALYTICS TECHNOLOGIES CLOUD TECHNOLOGIES / SOLUTIONS
EXECUTIVE STRENGTHS DRIVING OPERATIONAL EXCELLENCE
Leadership
Built organizations focused on enterprise-wide deployments, systems support, project management, and infrastructure optimization. Natural mentor with history of building talent, developing team members, and leading global teams up to 200.
IT Strategy and Innovation
Proven member of senior management teams with a successful record of introducing 6 ERP/CRM platforms and other technologies and business processes focused on improvement. Developed long range technology plans aligned to business requirements. Received 2023 US Patent for Analytics User Interface Design.
Infrastructure, SW Engineering and Testing Excellence
Strong technology background in engineering excellence. Assessed current IT application and infrastructure (servers, network, storage) platforms and recommended innovative, scalable IT services, and strategy resulting in 22% operating budget reduction. Implemented policies and procedures to improve operating margins and outcomes.
Cloud Architecture / Engineering
Develop business plans and influenced internal stakeholders to migrate to cloud-based solutions, resulting in an ROI in first 12 months. Reduced cloud costs by $3M annually. Expertise in Cloud services (AWS, Azure, Jenkins, Kubernetes, Containers) and databases (MySQL, Microsoft SQL Server, Oracle, Hadoop).
Business and IT Acumen
Trusted, collaborative business partner and demonstrated leader in using technology innovatively to achieve business process improvement breakthroughs in areas of Compliance, Legal, Manufacturing, Marketing, ERP, CRM. Over 6 years in Marketing positions. Manage complex team delivery in diverse stakeholder environments.
Standardization & Consolidation
Implemented 5 Year Strategic Plans for standardization of IT systems worldwide. Results included cost savings of $4MM and consolidation of 10 installations, and annual project productivity savings of $200K and improved TAT of 25%.
Large Scale Program Delivery
Track record of on-time, on-budget deployment of global platforms, ERP/CRM systems (> 20,000 users) that includes planning, budget management (up to $15MM), cost / benefit analysis, ROI, project scheduling. Projects include infrastructure / applications, implementation, and maintenance in global environments.
CyberSecurity and Compliance
Ensure IT security measures are in place to protect against data breaches and cyber threats. Ensure compliance with industry standards, including CIS18, HIPAA, SOC 2 and others. Perform security and vulnerability assessments.
Advanced Analytics
Lead the research, development, and implementation of AI / ML models to obtain actionable insights and patterns from over 150 healthcare system data sources. Leverage various machine learning algorithms such as random forests, neural networks, and support vector machines, as well as their application in business processes.
Education:
EDUCATION
Master of Science, M.S. - Management / Computer Science, Rensselaer Polytechnic Institute
Bachelor of Science, B.S. - Electrical Engineering, Fairfield University
Affiliations:
PROFESSIONAL EXPERIENCE
Pyramid Laboratories, Costa Mesa, California 2023-Present
Contract Drug Manufacturing Organization
Senior Director, CIO
IT staff (25) and budget ($10MM) responsibility for security, business continuity, infrastructure, software engineering, project management, data/analytics strategy, architecture, roadmaps and execution. Manage a staff of engineers, architects, modelers and analysts.
Responsible for all aspects of IT, including security, ISP, network, phone, licensing, high availability, business continuity, infrastructure, data warehouse, analytics, reporting, ERP, CRM, QMS. Management of IT infrastructure includes Network, Compute, Telecom, IDM, VPN for all office facilities and labs.
Delivered the companys first ERP platform (NetSuite), covering Finance and Accounting functions.
Developed an enterprise application architecture, which defines ERP/CRM/QMS/HRIS enterprise platforms and interfaces for data exchange.
Held a leadership role in the development of the company architecture and framework to improve data infrastructure to support analytics, AI/ML, personalization, and access to sources of truth across the company.
Manage e-commerce platforms, operational data and reporting initiatives for the organization using operational metrics related to back office and contact center operations, including managing teams responsible for data and reporting governance.
Build analytics tools on ERP/CRM/QMS systems and develop reporting and AI/ML analytics platforms.
Lead the development and implementation of reporting, BI, AI, NLP, and data management solutions that align with business requirements and enable data driven decisioning.
Lead the development of standardized data assets within the data warehouse to help consolidate the collective understanding of our organizational data.
Deliver data visualization dashboards and next best action insights, including what if scenarios when certain actions are taken.
Anthem/Elevance, Woodland Hills, California 2022-2023
Fortune 20 Healthcare
Senior Director IT
IT staff and budget responsibility for enterprise ERP/CRM platforms, data/analytics strategy, architecture, roadmaps and execution. Manage a staff of software engineers, data engineers, architects, modelers and analysts.
Defined and led the IT BU function through several people, process and technology business transformation efforts. Initiatives include a 3-year plan to raise performance capabilities of IT staff and establishment of an applications portfolio roadmap that addresses the future needs of the organization.
Held a leadership role in the development of the company architecture and framework to improve data infrastructure to support analytics, AI/ML, personalization, and access to sources of truth across the company.
Assessed current IT application and infrastructure platforms and recommended innovative, scalable, secure IT services, and strategy resulting in 22% operating budget reduction. Implemented policies and procedures to improve operating margins and outcomes.
Manage ERP/CRM/Contact Center systems, providing enhancements, support, reporting and AI/ML analytics platforms.
Deployed employee and member experience data platforms, advanced analytics models and data visualization solutions, focused on actionable insights and better outcomes.
Defined new data architecture for enterprise contact center environment covering 23,000 agents. Improved call center metrics by 40%, including speed of access to member data and reporting.
Worked with senior leaders to develop and help execute data and analytics architecture strategies and roadmaps.
Delivered data visualization dashboards and next best action insights, including what if scenarios when certain actions are taken.
Cigna/Express Scripts, San Diego, California 2013-Present
Fortune 13 Healthcare Pharmacy Benefit Manager (PBM)
Senior Director IT
Responsible for global data architecture and full stack, agile application engineering function. IT staff and budget responsibility (>$10MM) for data architects, data analysts, product managers, and application development for 75 global platforms/applications. Manage a staff of 80 managers, developers and database professionals.
Defined and led the IT BU function through several people, process and technology business transformation efforts. Initiatives include a 3-year plan to raise performance capabilities of IT staff and establishment of an applications portfolio roadmap that addresses the future needs of the organization.
Established and drove a 5 year technology plan that defines the future state global applications portfolio.
Delivered data monetization solutions, increasing high margin revenue by more than $4 MM in 2015 (est.) and more than $5 MM in 2016. Received Cigna Innovation Award.
Managed team of technologists focused on both Software and Infrastructure Architecture, Application and Infrastructure and Cyber Security for products and services deployed in Cloud and OnPrem environments.
Held a leadership role in the development of the company architecture and framework to improve data infrastructure to support analytics, AI/ML, personalization, and access to sources of truth across the company.
Defined and guided the end-to-end application architecture definition of systems serving Legal, Finance, Compliance, Production and Supply Chain, ensuring solutions meet quality, security, reliability and efficiency metrics.
Co-developed with Business Development new products and services through proof-of-concept to validate and demonstrate key new architectures or technologies.
Responsible for the technology consistency and accuracy between applications and infrastructure. Drive on-time and on-budget implementations that meet business and customer requirements.
Drove strategic planning and priorities in collaboration with business and technology functions.
Worked with Legal, Operations, Sales, Marketing teams to identify the new business and product opportunities, and act as the key contact in the RFP process.
Used automation to curate data and ensure the integrity and quality for downstream systems, including data mining, fraud, waste and abuse, and clinical
Established Data Science program with creation of the companys first data lake, defining how the company can employ Advanced Analytics, Machine Learning and Artificial Intelligence.
Deployed member experience platforms, advanced analytics models and data visualization solutions, focused on actionable insights and better outcomes. Delivered Home Delivery business capability to identify opportunities to increase prescription drug compliance, self-service adoption and transaction volumes.
Standardized data modeling processes and technologies, improving the SDLC agile productivity of project and Data Design teams. Realized annual project productivity savings of $200K and improved TAT of 25%. Received Cigna Enterprise Award, methodology is now being used by other divisions.
Completed Actionable Data Cloud-based POV initiatives in Finance, Operations, and Supply Chain, identifying cost reduction opportunities of $4MM.
Forged strategic relationships with managed service providers for software engineering, analytics and reporting, valued at $4MM per year.
Designed implementation model to facilitate management of multiple vendors at remote sites.
Improved customer satisfaction through 30% increase in accuracy of outbound billing files and delivery of ESIs first Data Feeds Catalog, detailing 3000 inbound and 7000 outbound data feeds.
Chair of the Data Architecture Review Board, which defines strategy and direction for architecture changes and implementations, and evaluates project proposals for architectural fit.
Defined and successfully promoted the adoption of Cloud solutions (Azure, PCF, AWS) to reduce costs and improve operations and velocity.
Delivered new data architecture, resulting in a redesigned client reporting platform for 3000 clients, with a new user interface and data foundation, reducing report access and management effort by 50%.
Covance, Indianapolis, Indiana 2011-2013
Drug Development and Clinical Trial Services
Global Director IT
Responsible for application development and analytics function. Global IT staff and budget responsibility (>$10MM) for application development and support of over 50 global platforms/applications. Manage a staff of 60 managers, developers, analysts and database professionals.
Operated with senior management to develop, refine, and help execute data and analytics architecture strategies and roadmaps.
Developed and maintained effective working relationships with IS and Business customers to influence technology implementation decisions.
Developed metrics and reports for the executive team, business and IT management which showcase successes and opportunities for efficiency improvement by 30%.
Led a team of integration and Data Architects to provide enterprise wide solutions for the transfer and management of enterprise data, reducing infrastructure costs by 25%. Received Covance Excellence Award.
Established Data Science program with creation of the companys first data lake, defining how the company can employ Advanced Analytics, Machine Learning and Artificial Intelligence in the advancement of clinical trial science.
Architected the companys next generation laboratory information management (LIMS) data architecture through delivery of a global system covering over 400 test instruments. Received Covance Excellence Award.
Converted existing analytics development lifecycle process, improving time to deliver by 40% and eliminating unnecessary work by 30%. Reduced application development and quality assurance labor budget by $250,000.
Implemented new analytics development and testing processes, decreasing software defects by 45%.
Implemented new development and testing processes, decreasing software defects by 45% (300/month).
Redefined the IT data/analytics function through people, process and technology business transformation efforts.
Baxter Healthcare, Deerfield, Illinois 2007-2011
Medical Devices, Pharmaceuticals and Biotechnology Manufacturer
Global Director IT, Enterprise IT Services
Responsible for enterprise financial and analytics functions. Global IT staff and budget responsibility (>$20MM) for activities of 5 project managers and technical developers, and 60 consultants. Manage 5-10 capital projects at any given time.
Skills:
Development
Visual Basic, UNIX Shell Scripting, C, SQL, HTML, XML, Perl, CGI, Java, JavaScript, ASP, .NET, PowerBuilder, Visual Studio, Visual Basic, PHP (Symfony/Laravel), WebSphere, Macromedia Suite, Cold Fusion, Web Methods, SSL, HTML, ASP, IIS, CGI, React, Azure, GitHub, Slack, Javascript, Dreamweaver, Google Workspace, CI/CD tooling (Github, Circle CI, EKS), messaging (Kafka), and storage (Redis, Cassandra, Aurora, MySQL), REST API, SOAP, CI/CD,
Analytics
Tableau, SAS, R, Python
Data Technologies
Hadoop, Oracle, Teradata, SQL Server, Knowledge Graph, Azure, MemSQL, Kafka, Snowflake, SAS, SQL, ETL, Looker, MSBI, Visual Basic, TSO, Unix
Software as a Service Platforms
Slack, Adobe CC, Atlassian JIRA/Confluence
Architecture
Enterprise applications and databases with load balancing, scalability, high availability (HA), containers and virtual technologies.
Analytics and Visualization
Tableau, Bloom, Amplitude, SAS, R, Dotmatics, Python, PowerBI
Operating Systems
Windows XP/2000/NT/ME, UNIX, RS/6000, Sun Solaris, AIX, HP-UX
Cloud
Cloud services (GCPO, Azure, AWS (EC2, S3, RDS, VPC), Azure, Jenkins, Kubernetes, Containers) and databases (MySQL, Microsoft SQL Server, Oracle, Hadoop)
Network
TCP/IP, MS Directory Services, LDAP, Cisco Products, Firewall 1, SSL
Applications: MS Office, SAP R/3, Hyperion Enterprise, Tesseract, CAD/CAM/CAE (CADRA, CATIA, ProEngineer, AutoCAD), Documentum, Siebel CRM, Electronic Medical Record Applications (Epic), AERS, Arisg, Argus, BrassRing, Business Objects, CTMS, ClinTrace, Cognos, Concur Expense, Documentum, ERP (SAP, JD Edwards), FirstDoc, Hyperion Pillar, Pega, PeopleSoft, SalesForce.com, SharePoint, Siebel CRM, Siebel CTMS, WebTrends, Apache, IIS, Okta, Active Directory, Google Workspace.
Additional Information:
ADDITIONAL
Regular public speaker at industry conferences and internal company functions on IT infrastructure, eBusiness, IT outsourcing and application development.
Received McGraw Hill contracts to author subjects within the computing industry.
Six Sigma White Belt Certified.
Scrum Master Certified.
Hold three US Patents for application user interface design.
Willing to relocate within the United States.
Candidate Contact Information:
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