Deployment Manager or Customer Service Manager Resume

Candidate Pitch:

Known for effectiveness in the delivery of high-quality service that ensures the satisfaction of diverse clients. Equipped with adeptness in process improvement, problem solving and demonstrated abilities in defining innovative solutions for on time and cost-efficient delivery. Armed with influential negotiation skills in securing contracts and establishing profitable partnerships. Lacey’s Kitchen and Cocktails │ Kenyon, MN Business Owner Nov 2021–Present • Acted as general manager and led the development and operation of the facility. • Created and managed business, marketing plans and financials. • Hired and managed staff, schedule, semi-annual reviews. • Pulled permits and licenses to ensure compliance with government agencies. RE/MAX Advantage Plus │ Minneapolis, MN Realtor/General Contractor Oct 2013–Sept 2021 • Functioned as general contractor/PM in the remodel of six homes; down to the studs including planning, permitting, and selections, including mold remediation, water management, construction, and resale. • Bought and sold homes, providing exceptional service to clients. • Fostered strong relationships and maintained a positive and professional flow of communication with various stakeholders including real estate agents, mortgage officers, and title personnel as well as buyers and sellers. Key Accomplishments: • Increased sales by 100% within a year by designing marketing campaigns leveraging social media, sales funnels, and traditional mediums. • Successfully closed an average of 25 residential home sales annually. • Consistently ranked in the top 1% of agent teams in sales volume and revenue generated. • Rehabbed and sold 6 homes for profit. Schedule management and budget adherence were keys to success. EARLIER CAREER North Highland │ Minneapolis, MN Senior Management Consultant/Project Manager Jun 2011–Oct 2013 • Served as a senior manager at North Highland's Minneapolis branch, a firm known for its consultants with an average of more than 15 years of industry experience. • Directed a team of over 20 consultants and various workstreams to facilitate the integration of technology and personnel in a newly acquired division. • Created and executed branding and marketing for a boutique investment firm's high-net-worth segment. • Successfully developed and launched an employee retention program for a major national bank. NOVON Consulting │ Minneapolis, MN Management Consultant/Project Manager May 2010–May 2011 • Led a project to merge and integrate multiple business lines into a single PeopleSoft CRM instance. • Oversaw a team of 4, ensuring progress reporting to senior management. Six Degrees Sales and Marketing │ Minneapolis, MN Marketing Consultant Jan 2007–May 2010 • Worked as independent sales and marketing firm, dedicated to business growth through strategic marketing and product placement. • Supported a Florida-based golf company in branding, marketing, and launching new product lines. • Led the sales team to achieve nationwide product placement in pro shops. Accenture Technology Solutions │ Minneapolis, MN Management Consultant/Business Analyst/Project Manager May 2004–Jan 2007 • Delivered an on-time implementation of a new check processing system, overseeing planning and organizational change management. • Documented requirements and business processes for major merger and integration initiatives. • Led team to design a new brand. Built a website for a newly formed business line, focused on high net worth clients. • Designed and implemented an employee retention program and succession plan. Piper Sandler Companies (formerly U.S. Bancorp Piper Jaffray) │ Minneapolis, MN Project Manager/Product Manager/Business Analyst Systems Engineer/Help Desk Technician Sept 1996–Apr 2004 • Provided technical support to trading desks. Success was based upon brining systems back online immediately. Coordinated with all departments when there was an outage. • Rolled out multiple projects to the highly risk adverse trading desks. Met success metrics of zero down time. Bachelor of Arts in Sociology, Sept 1995 University of Minnesota Twin Cities │ Minneapolis, MN Project Management  Contracting and Sales  Budget Control and Cost Administration Strategic Business Planning and Implementation  Staff Leadership and Performance Evaluation Organizational Change Management | Continuous Process Improvement | Strategic Business Planning PROFESSIONAL DEVELOPMENT License: Licensed Realtor | License# 40370459, State of Minnesota Certification: Project Management Professional (PMP) Certification | Project Management Institute AWARDS Home Partners Platinum Award (Top 1% of Agents), 2020 RE/MAX 100% Club (Top 5% of Agents), 2015–2021 TECHNICAL ACUMEN Microsoft Office Suite | Google Suite | Project Management Tools |Document Management Tools CRM tools | Construction Estimating Tools - Xactimate