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Deployment Manager or Customer Service Manager Resume
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| Desired Industry: Customer Service/Technical Support |
SpiderID: 84657 |
| Desired Job Location: Savage, Minnesota |
Date Posted: 7/1/2024 |
| Type of Position: Full-Time Permanent |
Availability Date: Immediately |
| Desired Wage: 95000 |
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U.S. Work Authorization: Yes |
| Job Level: Executive (President, VP, CEO) |
Willing to Travel: Yes, 25-50% |
| Highest Degree Attained: Bachelors |
Willing to Relocate: Yes |
Objective:
Known for effectiveness in the delivery of high-quality service that ensures the satisfaction of diverse clients. Equipped with adeptness in process improvement, problem solving and demonstrated abilities in defining innovative solutions for on time and cost-efficient delivery. Armed with influential negotiation skills in securing contracts and establishing profitable partnerships.
Experience:
Laceys Kitchen and Cocktails │ Kenyon, MN
Business Owner Nov 2021Present
Acted as general manager and led the development and operation of the facility.
Created and managed business, marketing plans and financials.
Hired and managed staff, schedule, semi-annual reviews.
Pulled permits and licenses to ensure compliance with government agencies.
RE/MAX Advantage Plus │ Minneapolis, MN
Realtor/General Contractor Oct 2013Sept 2021
Functioned as general contractor/PM in the remodel of six homes; down to the studs including planning, permitting, and selections, including mold remediation, water management, construction, and resale.
Bought and sold homes, providing exceptional service to clients.
Fostered strong relationships and maintained a positive and professional flow of communication with various stakeholders including real estate agents, mortgage officers, and title personnel as well as buyers and sellers.
Key Accomplishments:
Increased sales by 100% within a year by designing marketing campaigns leveraging social media, sales funnels, and traditional mediums.
Successfully closed an average of 25 residential home sales annually.
Consistently ranked in the top 1% of agent teams in sales volume and revenue generated.
Rehabbed and sold 6 homes for profit. Schedule management and budget adherence were keys to success.
EARLIER CAREER
North Highland │ Minneapolis, MN
Senior Management Consultant/Project Manager Jun 2011Oct 2013
Served as a senior manager at North Highland's Minneapolis branch, a firm known for its consultants with an average of more than 15 years of industry experience.
Directed a team of over 20 consultants and various workstreams to facilitate the integration of technology and personnel in a newly acquired division.
Created and executed branding and marketing for a boutique investment firm's high-net-worth segment.
Successfully developed and launched an employee retention program for a major national bank.
NOVON Consulting │ Minneapolis, MN
Management Consultant/Project Manager May 2010May 2011
Led a project to merge and integrate multiple business lines into a single PeopleSoft CRM instance.
Oversaw a team of 4, ensuring progress reporting to senior management.
Six Degrees Sales and Marketing │ Minneapolis, MN
Marketing Consultant Jan 2007May 2010
Worked as independent sales and marketing firm, dedicated to business growth through strategic marketing and product placement.
Supported a Florida-based golf company in branding, marketing, and launching new product lines.
Led the sales team to achieve nationwide product placement in pro shops.
Accenture Technology Solutions │ Minneapolis, MN
Management Consultant/Business Analyst/Project Manager May 2004Jan 2007
Delivered an on-time implementation of a new check processing system, overseeing planning and organizational change management.
Documented requirements and business processes for major merger and integration initiatives.
Led team to design a new brand. Built a website for a newly formed business line, focused on high net worth clients.
Designed and implemented an employee retention program and succession plan.
Piper Sandler Companies (formerly U.S. Bancorp Piper Jaffray) │ Minneapolis, MN
Project Manager/Product Manager/Business Analyst
Systems Engineer/Help Desk Technician Sept 1996Apr 2004
Provided technical support to trading desks. Success was based upon brining systems back online immediately. Coordinated with all departments when there was an outage.
Rolled out multiple projects to the highly risk adverse trading desks. Met success metrics of zero down time.
Education:
Bachelor of Arts in Sociology, Sept 1995
University of Minnesota Twin Cities │ Minneapolis, MN
Skills:
Project Management Contracting and Sales Budget Control and Cost Administration
Strategic Business Planning and Implementation Staff Leadership and Performance Evaluation
Organizational Change Management | Continuous Process Improvement | Strategic Business Planning
Additional Information:
PROFESSIONAL DEVELOPMENT
License:
Licensed Realtor | License# 40370459, State of Minnesota
Certification:
Project Management Professional (PMP) Certification | Project Management Institute
AWARDS
Home Partners Platinum Award (Top 1% of Agents), 2020
RE/MAX 100% Club (Top 5% of Agents), 20152021
TECHNICAL ACUMEN
Microsoft Office Suite | Google Suite | Project Management Tools |Document Management Tools
CRM tools | Construction Estimating Tools - Xactimate
Candidate Contact Information:
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