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Deployment Manager or Customer Service Manager Resume
Industry: Customer Service/Technical Support
SpiderID: 84657
Location: Savage, Minnesota
Posted: 7/1/2024
Position Type: Full-Time Permanent
Available: Immediately
Desired Wage: 95000
Work Auth: Yes
Job Level: Executive (President, VP, CEO)
Travel: Yes, 25-50%
Degree: Bachelors
Relocate: Yes
Objective:
Known for effectiveness in the delivery of high-quality service that ensures the satisfaction of diverse clients. Equipped with adeptness in process improvement, problem solving and demonstrated abilities in defining innovative solutions for on time and cost-efficient delivery. Armed with influential negotiation skills in securing contracts and establishing profitable partnerships.
Experience:
Lacey’s Kitchen and Cocktails │ Kenyon, MN
Business Owner Nov 2021–Present
• Acted as general manager and led the development and operation of the facility.
• Created and managed business, marketing plans and financials.
• Hired and managed staff, schedule, semi-annual reviews.
• Pulled permits and licenses to ensure compliance with government agencies.
RE/MAX Advantage Plus │ Minneapolis, MN
Realtor/General Contractor Oct 2013–Sept 2021
• Functioned as general contractor/PM in the remodel of six homes; down to the studs including planning, permitting, and selections, including mold remediation, water management, construction, and resale.
• Bought and sold homes, providing exceptional service to clients.
• Fostered strong relationships and maintained a positive and professional flow of communication with various stakeholders including real estate agents, mortgage officers, and title personnel as well as buyers and sellers.
Key Accomplishments:
• Increased sales by 100% within a year by designing marketing campaigns leveraging social media, sales funnels, and traditional mediums.
• Successfully closed an average of 25 residential home sales annually.
• Consistently ranked in the top 1% of agent teams in sales volume and revenue generated.
• Rehabbed and sold 6 homes for profit. Schedule management and budget adherence were keys to success.
EARLIER CAREER
North Highland │ Minneapolis, MN
Senior Management Consultant/Project Manager Jun 2011–Oct 2013
• Served as a senior manager at North Highland's Minneapolis branch, a firm known for its consultants with an average of more than 15 years of industry experience.
• Directed a team of over 20 consultants and various workstreams to facilitate the integration of technology and personnel in a newly acquired division.
• Created and executed branding and marketing for a boutique investment firm's high-net-worth segment.
• Successfully developed and launched an employee retention program for a major national bank.
NOVON Consulting │ Minneapolis, MN
Management Consultant/Project Manager May 2010–May 2011
• Led a project to merge and integrate multiple business lines into a single PeopleSoft CRM instance.
• Oversaw a team of 4, ensuring progress reporting to senior management.
Six Degrees Sales and Marketing │ Minneapolis, MN
Marketing Consultant Jan 2007–May 2010
• Worked as independent sales and marketing firm, dedicated to business growth through strategic marketing and product placement.
• Supported a Florida-based golf company in branding, marketing, and launching new product lines.
• Led the sales team to achieve nationwide product placement in pro shops.
Accenture Technology Solutions │ Minneapolis, MN
Management Consultant/Business Analyst/Project Manager May 2004–Jan 2007
• Delivered an on-time implementation of a new check processing system, overseeing planning and organizational change management.
• Documented requirements and business processes for major merger and integration initiatives.
• Led team to design a new brand. Built a website for a newly formed business line, focused on high net worth clients.
• Designed and implemented an employee retention program and succession plan.
Piper Sandler Companies (formerly U.S. Bancorp Piper Jaffray) │ Minneapolis, MN
Project Manager/Product Manager/Business Analyst
Systems Engineer/Help Desk Technician Sept 1996–Apr 2004
• Provided technical support to trading desks. Success was based upon brining systems back online immediately. Coordinated with all departments when there was an outage.
• Rolled out multiple projects to the highly risk adverse trading desks. Met success metrics of zero down time.
Business Owner Nov 2021–Present
• Acted as general manager and led the development and operation of the facility.
• Created and managed business, marketing plans and financials.
• Hired and managed staff, schedule, semi-annual reviews.
• Pulled permits and licenses to ensure compliance with government agencies.
RE/MAX Advantage Plus │ Minneapolis, MN
Realtor/General Contractor Oct 2013–Sept 2021
• Functioned as general contractor/PM in the remodel of six homes; down to the studs including planning, permitting, and selections, including mold remediation, water management, construction, and resale.
• Bought and sold homes, providing exceptional service to clients.
• Fostered strong relationships and maintained a positive and professional flow of communication with various stakeholders including real estate agents, mortgage officers, and title personnel as well as buyers and sellers.
Key Accomplishments:
• Increased sales by 100% within a year by designing marketing campaigns leveraging social media, sales funnels, and traditional mediums.
• Successfully closed an average of 25 residential home sales annually.
• Consistently ranked in the top 1% of agent teams in sales volume and revenue generated.
• Rehabbed and sold 6 homes for profit. Schedule management and budget adherence were keys to success.
EARLIER CAREER
North Highland │ Minneapolis, MN
Senior Management Consultant/Project Manager Jun 2011–Oct 2013
• Served as a senior manager at North Highland's Minneapolis branch, a firm known for its consultants with an average of more than 15 years of industry experience.
• Directed a team of over 20 consultants and various workstreams to facilitate the integration of technology and personnel in a newly acquired division.
• Created and executed branding and marketing for a boutique investment firm's high-net-worth segment.
• Successfully developed and launched an employee retention program for a major national bank.
NOVON Consulting │ Minneapolis, MN
Management Consultant/Project Manager May 2010–May 2011
• Led a project to merge and integrate multiple business lines into a single PeopleSoft CRM instance.
• Oversaw a team of 4, ensuring progress reporting to senior management.
Six Degrees Sales and Marketing │ Minneapolis, MN
Marketing Consultant Jan 2007–May 2010
• Worked as independent sales and marketing firm, dedicated to business growth through strategic marketing and product placement.
• Supported a Florida-based golf company in branding, marketing, and launching new product lines.
• Led the sales team to achieve nationwide product placement in pro shops.
Accenture Technology Solutions │ Minneapolis, MN
Management Consultant/Business Analyst/Project Manager May 2004–Jan 2007
• Delivered an on-time implementation of a new check processing system, overseeing planning and organizational change management.
• Documented requirements and business processes for major merger and integration initiatives.
• Led team to design a new brand. Built a website for a newly formed business line, focused on high net worth clients.
• Designed and implemented an employee retention program and succession plan.
Piper Sandler Companies (formerly U.S. Bancorp Piper Jaffray) │ Minneapolis, MN
Project Manager/Product Manager/Business Analyst
Systems Engineer/Help Desk Technician Sept 1996–Apr 2004
• Provided technical support to trading desks. Success was based upon brining systems back online immediately. Coordinated with all departments when there was an outage.
• Rolled out multiple projects to the highly risk adverse trading desks. Met success metrics of zero down time.
Education:
Bachelor of Arts in Sociology, Sept 1995
University of Minnesota Twin Cities │ Minneapolis, MN
University of Minnesota Twin Cities │ Minneapolis, MN
Skills:
Project Management Contracting and Sales Budget Control and Cost Administration
Strategic Business Planning and Implementation Staff Leadership and Performance Evaluation
Organizational Change Management | Continuous Process Improvement | Strategic Business Planning
Strategic Business Planning and Implementation Staff Leadership and Performance Evaluation
Organizational Change Management | Continuous Process Improvement | Strategic Business Planning
Additional Information:
PROFESSIONAL DEVELOPMENT
License:
Licensed Realtor | License# 40370459, State of Minnesota
Certification:
Project Management Professional (PMP) Certification | Project Management Institute
AWARDS
Home Partners Platinum Award (Top 1% of Agents), 2020
RE/MAX 100% Club (Top 5% of Agents), 2015–2021
TECHNICAL ACUMEN
Microsoft Office Suite | Google Suite | Project Management Tools |Document Management Tools
CRM tools | Construction Estimating Tools - Xactimate
License:
Licensed Realtor | License# 40370459, State of Minnesota
Certification:
Project Management Professional (PMP) Certification | Project Management Institute
AWARDS
Home Partners Platinum Award (Top 1% of Agents), 2020
RE/MAX 100% Club (Top 5% of Agents), 2015–2021
TECHNICAL ACUMEN
Microsoft Office Suite | Google Suite | Project Management Tools |Document Management Tools
CRM tools | Construction Estimating Tools - Xactimate
Candidate Contact Information:
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