Healthcare Project Manager, Resume

Candidate Pitch:

A results-driven and accomplished professional with extensive project management experience; complemented with proven expertise in identifying, implementing, and evaluating information systems and operational processes to support clinical practice and business operations. Recognized for exceptional leadership and managerial skills in identifying areas of improvement; implementing innovative IT initiatives; optimizing processes; and integrating technology solutions to facilitate seamless clinical operations. Equipped with excellent communication, interpersonal, and analytical problem-solving aptitudes; combined with proven ability in project coordination, as well as in technical reporting and documentation. Effective at building relationships and collaborating with diverse stakeholders at facility, regional, and enterprise levels to achieve project success. EXPERIS/MANPOWER – DAYTON, OH Project Manager (Remote) Jan 2024–Jun 2024  Led the Community Connect project, overseeing the implementation of Epic systems across six outpatient clinics and a call center in less than six months  Developed and managed comprehensive project timelines and plans  Maintained an updated subject matter expert (SME) contact list  Coordinated project meetings and delivered presentations to stakeholders while collaborating with architecture teams  Planned and coordinated all activities for successful activation and go-live phases EVERGREEN HEALTHCARE PARTNERS – KANSAS CITY, MO Project Coordinator (Remote) Oct 2023–Jan 2024  Contributed to the successful execution of the Application Rationalization project at The University of Kansas Health System  Managed coordination of all project phases, key milestones, and major events  Provided support for meeting facilitation and organizational tasks  Analyzed application contracts to extract pertinent information and cost data  Monitored and updated project deliverables, including the application inventory tracker and rationalization roadmap, while preparing reports on project issues and overall progress EXPERIS/MANPOWER – DAYTON, OH Project Coordinator/Manager (Remote) Nov 2022–Sep 2023  Offered hands-on support to the project director with the implementation of Epic Community Connect for a rural hospital  Played a key role in assisting with tasks and activities among hosts, SMEs, analysts, community connect partners, and third-party vendors  Fulfilled other key tasks, such as identifying and mitigating project risks, as well as tracking project progress, and reporting issues  Managed decisions, including SBAR creation and approval  Planned activation activities, such as workflow dress rehearsal, technical dress rehearsal, clinical operational readiness, go-live readiness assessment, cutover, and go-live support  Displayed competency in developing a comprehensive project training plan  Scheduled meetings, created agendas, led meetings, recorded minutes, and followed up on action items PROVIDENCE – SANTA ROSA, CA Clinical Informatics Manager Jul 2019–Oct 2022  Spearheaded the identification, implementation, and evaluation of information systems and operational processes to enhance clinical practice and business operations, focusing on process improvement, redesign, and project management in the outpatient setting  Led local and regional projects, including EHR upgrades, new clinic implementations, and population health initiatives  Partnered with stakeholders at facility, regional, and enterprise levels to communicate and validate requirements for modifications to processes, policies, and information systems  Directed a team of five informaticists to optimize the user experience and workflow adoption in the region in accordance with a structured plan  Successfully implemented the Epic EMR system across more than 90 outpatient clinics  Onboarded and trained over 100 new healthcare providers  Led the training and support initiatives for six newly established outpatient clinics  Awarded the CFO SMILE award in the second quarter of 2020 for contributing over 100 hours toward the successful implementation of telehealth services Senior Clinical Informatics Specialist Apr 2016–Jul 2019  Supervised the training, deployment, and ongoing support of software solutions for Sonoma and Napa counties, managing team projects, weekly meetings, and new hire training schedules  Updated and maintained training materials to ensure accuracy and relevance  Acted as the liaison and primary point of contact for initiatives and projects between business clients and information systems teams,  Led local and regional projects, including EHR upgrades, new clinic implementations, and installation of electronic orders  Evaluated business requirements and performed research on optimal solutions to drive productivity and process improvements in a clinical environment  Conducted classroom training for over 100 new employees, as well as guiding over 50 new healthcare providers St Joseph Heritage Healthcare – SANTA ROSA, CA IT Trainer Mar 2014–Apr 2016  Presided over the training, deployment, and ongoing support for EMR solutions across Sonoma and Napa counties  Delivered training and support for four new urgent care locations  Executed classroom training for over 75 new employees, along with 50 new healthcare providers Front Office Combo Sep 2012–Feb 2014  Front office lead and referral coordinator for Gastroenterology specialty clinic  Designated Front Office Lead after six months in the position NAMI Sonoma County – SANTA ROSA, CA Office Manager and Volunteer Coordinator Jul 2010–Jul 2012  Managed small behavioral health non-profit office, including AR/AP, prepared grants and financial reports  Organized events, including the annual Mental Health Symposium and monthly meetings  Recruited, trained, and managed over 100 volunteers OTHER EXPERIENCE Perfect Timing – SANTA ROSA, CA Administrative Assistant Mar 2010–Jul 2010 Sears Roebuck, Inc. – SANTA ROSA, CA Electronics Sales Associate Jan 2009–Jan 2010 RealManage – SAN RAFAEL, CA Community Manager Mar 2005–Jul 2007 Master of Science in Healthcare Administration, Dec 2023 | University of Providence, Great Falls, MT Bachelor of Arts in Animal Behavior / Anthropology, Jun 2000 | Bucknell University, Lewisburg, PA Member, American Health Information Management Association, Chicago, IL (Sep 2022 – Present) Member, American Medical Informatics Association, Rockville, MD (Apr 22 – Present) Project Management Electronic Health Record (EHR) Healthcare Information Technology Process Improvement Change Management MACRA PI/Quality Community Connect