Communications Leadership Resume

Candidate Pitch:

Communications Strategist and people leader looking for new career opportunities in Communications Leadership and Customer Success. Experienced in leading people, coaching/presentations skills, change management, retirement plan education, employee engagement. Vice President Marketing Strategy & Operations Leader of retirement plan participant marketing strategy. Managed team of marketers creating Fidelity’s retirement plan marketing campaigns. Modernized and facilitated marketing leadership alignment forums with senior executives. Orchestrated market-driven rapid response communications with clients. Results: Employee satisfaction: 20ncrease in satisfaction scores over six months. Results: Leadership efficiency: 40eduction in number of Leadership forums. Team Leader, Client Service | Change Management Developed and led highly visible client service team job modernization effort. Influenced senior leader stakeholders to embrace changes in client service practices. Empowered client facing employees to improve efficiency and transparency. Co-leader and facilitator of 8-month intensive Leadership Development Program. Results: time savings equivalent to 1.5 FTE annually. Results: increased job satisfaction scores from 38o 100n 10 months. Vice President, Communications Managed and coached 20 client-facing Communications Consultants. Oversight of 150 mega-sized clients in the 403(b) not-for-profit market. Reengineered the communications offering for mid-sized retirement plan clients to increase quality of education while minimizing budget and resource spend. Guided my team’s annual strategic planning, goal setting. Results: Increased client satisfaction scores on my teams from 74o 86ver 6 years. influenced 12 promotions in six years. Polished and dynamic Sales presenter, Results: 95in rate (Sales/Retention combined). RFP Speed to market:15ime savings through reduction in research. Transformed retirement plan client consulting experience for 300 employees across five job roles nation-wide. Results: 94doption of new process. 85f analytics-based goals implemented and measured. Overhauled training and provided project management of content for Fidelity’s most complex topics in retirement education. Results: 65eduction in compliance risk. 50eduction in rounds of review through Compliance. 3ncrease in client satisfaction. Bachelor of Music, Boston University 1996 Communications Strategy, Retirement Plan Education Client Service, Leader of people, and teams, Mentor/Coach, Employee Engagement, Facilitation and Presentation Skills, Storytelling via Data Analytics, Influencing