Deployment Manager or Customer Service Manager Resume

Candidate Pitch:

Dynamic, meticulous, and strategic professional with extensive experience in deployment management; backed by proven reputation in driving on-time completion and high-quality service delivery. Pomeroy (formerly Tolt Solutions, Inc.) │ Various Locations Deployment Manager, Hebron, KY Apr 2012–Present • Oversee the daily deployment and implementation of multiple accounts, including coordinating prompt broadband installation to customers’ locations. • Meet customer expectations by guaranteeing on-time network and service delivery in line with the deployment project plan. • Supervise two teams comprised of 13 customer provisioning coordinators and 9 provisioning specialists, along with facilitation of training for new hires. Service Delivery Supervisor, Irvine, CA Sep 2005–Apr 2012 • Drove productive department operations by monitoring the performance and attendance of assigned team. • Tracked call queues and drafted necessary reports to obtain customer satisfaction. • Carried out other key tasks including training and evaluation of new employees and temporary workers as well as management of payroll on a biweekly basis. EARLIER POSITION HELD Project Coordinator Irvine, CA Jun 2000–Sep 2005 Bachelor of Science in Business Administration–Management, Feb 2014 Western Governors University │ Millcreek, UT Associate’s Degree in Fashion Merchandising, Nov 1987 Everest Business College │ Pittsburgh, PA Project Management Performance Monitoring and Reporting Problem Solving and Conflict Resolution Quality Assurance and Control Client Coordination Data Entry and Analysis Training and Development Ethical Decision Making, 2019–Life time Preventing Workplace Harassment, 2019–Life time Emtrain