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Administrative Assistant Resume
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| Desired Industry: Telecommunications |
SpiderID: 84585 |
| Desired Job Location: Toronto, Ontario |
Date Posted: 4/26/2024 |
| Type of Position: Full-Time Permanent |
Availability Date: As Soon as Possible |
| Desired Wage: $48,100 |
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U.S. Work Authorization: No |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, 50-75% |
| Highest Degree Attained: Bachelors |
Willing to Relocate: No |
Objective:
ADMINISTRATIVE ASSISTANT
A detail-oriented self-starter and organized administrative and customer service professional with over
5 years of experience providing support in administrative departments; solid hands-on experience with office duties and a proven team player with an ability to also work well independently.
Experience:
REGISTRATION ADMINISTRATIVE ASSISTANT (DECEMBER 2022-DECEMBER 2023)
(Flextstaff I.T.) OMVIC, Toronto, ON
Handled high volume of internal and external calls with superior quality, and in a timely and accurate manner, provided accurate information regarding procedural issues
Handled application error and provided troubleshooting of various applications
Reviewed all pre-qualifying forms necessary information and follow up missing information
Work with customers daily to provide product and service information, address and resolve concerns, and process order requests and escalations
Build sustainable relationships and trust amongst customers through open and interactive conversations
Manage customer complaints with ease and efficiency, provide effective solutions, and escalate to necessary departments to ensure a prompt resolution
Document all customer activities, resolutions, requests, and complaints in our CARS software
Liaises with Senior Registration Officers and Team Lead to discuss regulatory requirements and exchange information on individual applicant filings.
Covid-Screening Officer (Federal Government of Canada)
(Accenture) Toronto, ON (January 2022-August 2022)
Communicated special marketing offers to VIP customers
Issued warnings and fines in accordance with the Quarantine Act
Provided information, advice and support to partners at entry points
Assisted and referred them to technical support regarding the Arrive CAN App
Communicated basic information on travelers obligations for their quarantine over the phone
Participated in online meetings regarding updates on Covid tests and Quarantine regulations
ADMINISTRATIVE ASSISTANT (September 2017-December 2020)
Stericycle (Map Communications), Toronto, ON
Communicated special marketing offers to VIP customers
Offered to run promotions to increase sales, set-up promotions for various campaigns
Reviewed incoming orders for completeness and accuracy
Sold various products and placed purchase orders for products
Communicated and dealt with healthcare industries and pharmaceutical companies
Trained representatives for sales and marketing
ADMISSIONS SUPPORT REPRESENTATIVE (May 2016-May 2017)
Pre-Apprenticeship Institute, (Herzing College) Toronto, ON
Answered inquiries and complaints received by telephone and email
Scheduled, recorded and confirmed appointments using File Maker Pro
Explained programs, policies and procedures to new students, referred calls to proper authorities, when necessary, initiated service requests and records related information
Provided information to programs and admission requirements of the institution
Used specialized knowledge in multiple functional areas to carry out duties in a timely, efficient and accurate manner
Referred escalated issues to the Team Lead or Manager when applicable
Interpreted and provided information on compliance requirements for applicable policies and procedures; and communicated with prospect students on live web chat
Handled confidential and sensitive information with discretion and tact
Input new clients into the database
EMPLOYMENT RESOURCES & INFORMATION ASSISTANT (June 2015-June 2018) (VOL) (Once a week for 4 hours)
West Neighbourhood House, Toronto, ON
Reviewed the employment applications and job orders to match applicants with job requirements, using manual or computerized file searches for public
Established and maintaining a one-on-one relationship with designated clients for the purpose of securing employment opportunities on their behalf
Assisted the participants with job searches and navigating employer websites
Helped in resume preparation, job search instruction, job club, computer training and case management
Education:
EDUCATION AND TRAINING
University of Toronto, St. George Campus
Honours Bachelor of Arts 2011
Skills:
CORE COMPETENCIES
Multitasking
High Volume calls
CRM And ERP System
Data Entry
MS Word and Excel
Time Management
Conflict resolution
Communication Skills
Attention to Detail
Strong Analytical skills
Flexibility
Support of Diversity
Additional Information:
HONOURS AND AWARDS
Received scholarship for joint Initiative in German and European Studies Student Fellowship / Travel Award (DAAD) - 2008
Candidate Contact Information:
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