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Administrative Assistant Resume
Industry: Telecommunications
SpiderID: 84585
Location: Toronto, Ontario
Posted: 4/26/2024
Position Type: Full-Time Permanent
Available: As Soon as Possible
Desired Wage: $48,100
Work Auth: No
Job Level: Experienced with over 2 years experience
Travel: Yes, 50-75%
Degree: Bachelors
Relocate: No
Objective:
ADMINISTRATIVE ASSISTANT
A detail-oriented self-starter and organized administrative and customer service professional with over
5 years of experience providing support in administrative departments; solid hands-on experience with office duties and a proven team player with an ability to also work well independently.
A detail-oriented self-starter and organized administrative and customer service professional with over
5 years of experience providing support in administrative departments; solid hands-on experience with office duties and a proven team player with an ability to also work well independently.
Experience:
REGISTRATION ADMINISTRATIVE ASSISTANT (DECEMBER 2022-DECEMBER 2023)
(Flextstaff I.T.) OMVIC, Toronto, ON
• Handled high volume of internal and external calls with superior quality, and in a timely and accurate manner, provided accurate information regarding procedural issues
• Handled application error and provided troubleshooting of various applications
• Reviewed all pre-qualifying forms necessary information and follow up missing information
• Work with customers daily to provide product and service information, address and resolve concerns, and process order requests and escalations
• Build sustainable relationships and trust amongst customers through open and interactive conversations
• Manage customer complaints with ease and efficiency, provide effective solutions, and escalate to necessary departments to ensure a prompt resolution
• Document all customer activities, resolutions, requests, and complaints in our CARS software
• Liaises with Senior Registration Officers and Team Lead to discuss regulatory requirements and exchange information on individual applicant filings.
Covid-Screening Officer (Federal Government of Canada)
(Accenture) Toronto, ON (January 2022-August 2022)
• Communicated special marketing offers to VIP customers
• Issued warnings and fines in accordance with the Quarantine Act
• Provided information, advice and support to partners at entry points
• Assisted and referred them to technical support regarding the Arrive CAN App
• Communicated basic information on travelers’ obligations for their quarantine over the phone
• Participated in online meetings regarding updates on Covid tests and Quarantine regulations
ADMINISTRATIVE ASSISTANT (September 2017-December 2020)
Stericycle (Map Communications), Toronto, ON
• Communicated special marketing offers to VIP customers
• Offered to run promotions to increase sales, set-up promotions for various campaigns
• Reviewed incoming orders for completeness and accuracy
• Sold various products and placed purchase orders for products
• Communicated and dealt with healthcare industries and pharmaceutical companies
• Trained representatives for sales and marketing
ADMISSIONS SUPPORT REPRESENTATIVE (May 2016-May 2017)
Pre-Apprenticeship Institute, (Herzing College) Toronto, ON
• Answered inquiries and complaints received by telephone and email
• Scheduled, recorded and confirmed appointments using File Maker Pro
• Explained programs, policies and procedures to new students, referred calls to proper authorities, when necessary, initiated service requests and records related information
• Provided information to programs and admission requirements of the institution
• Used specialized knowledge in multiple functional areas to carry out duties in a timely, efficient and accurate manner
• Referred escalated issues to the Team Lead or Manager when applicable
• Interpreted and provided information on compliance requirements for applicable policies and procedures; and communicated with prospect students on live web chat
• Handled confidential and sensitive information with discretion and tact
• Input new clients into the database
EMPLOYMENT RESOURCES & INFORMATION ASSISTANT (June 2015-June 2018) (VOL) (Once a week for 4 hours)
West Neighbourhood House, Toronto, ON
• Reviewed the employment applications and job orders to match applicants with job requirements, using manual or computerized file searches for public
• Established and maintaining a one-on-one relationship with designated clients for the purpose of securing employment opportunities on their behalf
• Assisted the participants with job searches and navigating employer websites
• Helped in resume preparation, job search instruction, job club, computer training and case management
(Flextstaff I.T.) OMVIC, Toronto, ON
• Handled high volume of internal and external calls with superior quality, and in a timely and accurate manner, provided accurate information regarding procedural issues
• Handled application error and provided troubleshooting of various applications
• Reviewed all pre-qualifying forms necessary information and follow up missing information
• Work with customers daily to provide product and service information, address and resolve concerns, and process order requests and escalations
• Build sustainable relationships and trust amongst customers through open and interactive conversations
• Manage customer complaints with ease and efficiency, provide effective solutions, and escalate to necessary departments to ensure a prompt resolution
• Document all customer activities, resolutions, requests, and complaints in our CARS software
• Liaises with Senior Registration Officers and Team Lead to discuss regulatory requirements and exchange information on individual applicant filings.
Covid-Screening Officer (Federal Government of Canada)
(Accenture) Toronto, ON (January 2022-August 2022)
• Communicated special marketing offers to VIP customers
• Issued warnings and fines in accordance with the Quarantine Act
• Provided information, advice and support to partners at entry points
• Assisted and referred them to technical support regarding the Arrive CAN App
• Communicated basic information on travelers’ obligations for their quarantine over the phone
• Participated in online meetings regarding updates on Covid tests and Quarantine regulations
ADMINISTRATIVE ASSISTANT (September 2017-December 2020)
Stericycle (Map Communications), Toronto, ON
• Communicated special marketing offers to VIP customers
• Offered to run promotions to increase sales, set-up promotions for various campaigns
• Reviewed incoming orders for completeness and accuracy
• Sold various products and placed purchase orders for products
• Communicated and dealt with healthcare industries and pharmaceutical companies
• Trained representatives for sales and marketing
ADMISSIONS SUPPORT REPRESENTATIVE (May 2016-May 2017)
Pre-Apprenticeship Institute, (Herzing College) Toronto, ON
• Answered inquiries and complaints received by telephone and email
• Scheduled, recorded and confirmed appointments using File Maker Pro
• Explained programs, policies and procedures to new students, referred calls to proper authorities, when necessary, initiated service requests and records related information
• Provided information to programs and admission requirements of the institution
• Used specialized knowledge in multiple functional areas to carry out duties in a timely, efficient and accurate manner
• Referred escalated issues to the Team Lead or Manager when applicable
• Interpreted and provided information on compliance requirements for applicable policies and procedures; and communicated with prospect students on live web chat
• Handled confidential and sensitive information with discretion and tact
• Input new clients into the database
EMPLOYMENT RESOURCES & INFORMATION ASSISTANT (June 2015-June 2018) (VOL) (Once a week for 4 hours)
West Neighbourhood House, Toronto, ON
• Reviewed the employment applications and job orders to match applicants with job requirements, using manual or computerized file searches for public
• Established and maintaining a one-on-one relationship with designated clients for the purpose of securing employment opportunities on their behalf
• Assisted the participants with job searches and navigating employer websites
• Helped in resume preparation, job search instruction, job club, computer training and case management
Education:
EDUCATION AND TRAINING
University of Toronto, St. George Campus
Honours Bachelor of Arts – 2011
University of Toronto, St. George Campus
Honours Bachelor of Arts – 2011
Skills:
CORE COMPETENCIES
• Multitasking
• High Volume calls
• CRM And ERP System
• Data Entry
• MS Word and Excel
• Time Management
• Conflict resolution
• Communication Skills
• Attention to Detail
• Strong Analytical skills
• Flexibility
• Support of Diversity
• Multitasking
• High Volume calls
• CRM And ERP System
• Data Entry
• MS Word and Excel
• Time Management
• Conflict resolution
• Communication Skills
• Attention to Detail
• Strong Analytical skills
• Flexibility
• Support of Diversity
Additional Information:
HONOURS AND AWARDS
Received scholarship for joint Initiative in German and European Studies Student Fellowship / Travel Award (DAAD) - 2008
Received scholarship for joint Initiative in German and European Studies Student Fellowship / Travel Award (DAAD) - 2008
Candidate Contact Information:
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