Organizational Development, Organizational Change Management Resume

Candidate Pitch:

Dynamic, employee-focused, and performance-driven professional, with extensive experience in designing, implementing, and managing culture-related programs and initiatives. Equipped with broad knowledge of organizational culture's key aspects and its impact on business outcomes, employee productivity, and employee engagement, productivity, and business outcomes. Able to manage the day-to-day administrative operations and employee-related activities such as staffing, recruitment, training, and performance evaluations as well as onboarding and training sessions. Armed with strong communication and collaboration skills in working with cross-functional teams to ensure seamless operations and deliver organizational values and cultural expectations to all levels of the organization. CENCORA | Frisco, TX Program Coordinator II (Adverse Event Reporter) Jan 2021–Present Program Coordinator II Oct 2019–Jan 2021  Provided substantial contribution to managing organizational and training programs, processing and validating enrollments as well as providing follow-ups  Administered recruiting activities and seminars to boost program enrollment rates  Served as a key point of contact for concerns affiliated with AE, to deliver expertise and guidance to colleagues  Assisted in customer service activities by verifying and resolving issues for numerous matters including license and compliance  Contributed to optimizing data accuracy and reporting processes which boosted efficiency by 95% INOVALON | Nashville, TN Customer Service Representative II Aug 2018–Aug 2019  Conducted a vast survey for over 40 customers daily to rate their satisfaction with clients’ health and wellness benefits  Gathered and monitored customer feedback/complaints into case management software  Maintained strict adherence to all confidentiality and defined HIPAA requirements  Maintained a score of 95% on weekly quality assurance and performance goals, thus surpassing target benchmarks HOSPITAL CORPORATION OF AMERICA | Nashville, TN Human Resources Customer Service Representative (Intern) Jun 2016–Aug 2016  Tackled intricate inquiries, discovering and monitoring knowledge gaps gathered from interactions  Organized important electronic personnel records, validating employment and salary data for accuracy MURRAY STATE UNIVERSITY | Murray, KY Public Policy Graduate Research Associate Aug 2015–May 2016  Conducted research and scholastic journal findings and presented them during conferences and professional development meetings Doctor of Philosophy in Business Psychology Focus on Consulting Research: In Progress (Expected Completion: June 2024) The Chicago School of Professional Psychology | Richardson, TX  Relevant Coursework: Advanced Consulting, Change Management, Group Facilitation and Advanced Statistics Master of Public Administration in Human Resource Management: Dec, 2016 Murray State University | Murray, KY  Kentucky Political Science Association Annual Conference 2016 Bachelor of Science in Health Science: May, 2014 Tennessee State University | Nashville, TN Organizational Development Change Management Employee Engagement Program Coordination Employee Research and Analysis Survey Management Conflict Resolution Records Management Process Improvement HR Related Tool Google Analytics | Adobe | Workday | Qualtrics | BambooHR General Software Tools Microsoft Office Suite (Word, Excel, and PowerPoint) IBM Statistics | CRM Systems | Sanofi Reporting | Spreadsheet PROFESSIONAL DEVELOPMENT TalentClick Workforce Technologies, Inc. Certified TalentClick Assessor (CTA): Oct 2023 CITI Program Social and Behavioral Research – Basic/Refresher: Sep 2023 LinkedIn Employee Engagement: Oct 2023 Human Resources: Managing Employee Problems: Oct 2023 SharePoint Online: Managing Documents: Nov 2021 Information Literacy: Feb 2017 Onboarding New Hires: Feb 2017 Talent Sourcing: Feb 2017 PROFESSIONAL AFFILIATIONS Blacks in Industrial Organizational Psychology Co-chair – Social Media (Marketing) and Communications Committee  Implement projects that boosted awareness of blacks in input/output (I/O) across numerous social media platforms Society for Industrial and Organizational Psychology Contributor – Visibility Media Subcommittee Member – Ethnic Minority Affairs (CEMA)  Wrote numerous works regarding the latest trends in hybrid work utilizing scholarly articles and evidence-based method  Conducted comprehensive research towards examining the readiness of employees, performance of remote workers, and the overall employee experience within a workspace  Composed scholarly articles based on evidence about what remote/hybrid workers need to be successful in their work environment; participated in conducting surveys to determine employee experience and engagement  Provided substantial contribution to operations planning by creating a dissertation exploring technology readiness/acceptance on employee performance of remote workers