Administrative Assistant Resume

Candidate Pitch:

To secure an Administrative Assistant position in a dynamic company that offers opportunities for professional growth and advancement Workforce Team Support Lead, Genpact, Alabang, Philippines 2023 - present Determine and establish work priorities/procedures and perform data entry statistics. Act as a liaison between the business units, technology, and support teams. Answer telephone and relay telephone calls and messages via electronic mail. Respond to operations questions and requests or complaints. Compile data, statistics, and other information and record/report analysis to senior management. Plan, organize, direct, control, and evaluate daily operations. Assemble data and prepare periodic and special reports, manuals, and correspondence. Workforce Real-time Analyst, Genpact, Alabang, Philippines 2015 - 2023 Maintain, monitor, and manage the digital database to identify areas for improvement. Analyzes technical systems procedures, and develops customized solutions to improve performance and efficiency. Reports office staffing, call volume, daily attendance, and schedule break adherence through database software. Provides information, investigates ongoing client complaints, and may schedule meetings. Optimizes the schedule of employees of various lines of business to maintain and increase overall process efficiency. Review, evaluate, and implement a new administrative procedure Diploma in Electronics Communication Engineering Technology Technological University of the Philippines, Manila, Philippines Department of Science and Technology scholar. 9 years experience in administrative activities and office procedures. Secondary (high) school graduation certificate with college-level certificate (one year). Experienced in answering correspondence enquiry in tight deadlines, and in large workloads. Skilled in answering the telephone with interpersonal skills and customer service. Highly skilled in MS Office, MS PowerPoint, MS Word, MS Outlook, SharePoint, Spreadsheet, and Adobe especially in MS Excel. More than 14 years experience working in a fast-paced environment. Excellent in filing data information and data report maintenance. Physically fit to handle repetitive tasks with time management. Reliable and flexible Workforce analyst with more than 14 years of professional experience in various lines of business. Excellent in managing and evaluating daily operations, data entry, monitoring, and administering staff reports. A quick learner with excellent attention to detail and the ability to multitask.