IT Program/Project Manager Resume

Candidate Pitch:

With over 20 years of experience as a Project Manager, I have successfully developed and implemented projects for various organizations in various industries with great efficiency, driving tangible results such as cost savings up to 55% and timeline reductions of 25%. I have pioneered 65 successful projects and achieved a 5-star rating from stakeholders, leveraging excellent communication strategies and risk management initiatives that prevented potential losses of up to $18mln. I am adept in automating processes, monitoring KPIs and reducing unnecessary resource waste by 25%, proving my value to the team and my ability to deliver high-quality results. WORK EXPERIENCE Sr. Program Manager Jan 2020 – Feb 2024 Company: KFBIO https://www.kfbio.cn Location: China, EMEA Project: Pathology AI delivery Clients: Government clinics and hospitals Budget: > $17 mln Team: > 55 Achievements: • Successfully implemented artificial intelligence to investigate various pathologies, resulting in a 70% reduction in the time to final doctor's report after histological and cytological scans; • Met budget and deadline requirements as well as stakeholders’ scope and quality expectations; • As the key person of L&D management, delivered lectures to over 35 employees on best practices; • Developed 12+ educational training programs to improve clinical skills for 120+ surgeons and nurses; increased market share in major hospitals accounts from 20% to 58%. Sr. IT Project Manager Jan 2016 - Jan 2020 Company: Cisco http://www.cisco.com Location: EMEA, US Project: IP-Core, IPBH implementation, NOS support, FIFA support Clients: Megafon Budget: > $12,5 mln Team: > 45 Achievements: • Modernized and improved IT PMO processes using SDLC and PMLC, focusing on tools, templates, and recommendations. This improved forecast accuracy by 22%; • Generated training programs for new employees, which resulted in a 25% increase in staff productivity and 38% reduction of attrition; • Deployed Cisco Webex API to run a workflow that integrates with the UiPath Automation Hub API. The project reached 35% of the margin; • • Implemented project management best practices to improve project delivery, which led to a more rigorous approach to risk identification, resulting in a 25% increase in KPIs for all project team members; • Achieved 4.35 KPI score rate. IT Project Manager II Feb 2015 - Jan 2016 Company: Telus http://www.telusmobility.com Location: Canada Project: Interconnect Upgrade WLN&WLS (software for credit check) Clients: Equifax Budget: > $500K Team: > 30 Achievements: • Delivered complex cross-functional project with significant risk and business impact; • Managed the project from original concept through to final implementation without delay and with an excellent client satisfaction letter; • Applied advanced project management techniques and skills (Waterfall, SCRUM) Regional Project Manager/Director Oct 2013 - Dec 2014 Company: Teleperformance https://www.teleperformance.com Location: UK, EMEA Project: UK Visa Application Centers in EMEA Clients: United Kingdom Government Budget: > $18 mln Team: > 150 Achievements: • Direct accountability for launching 5 Visa centers in multimillion cities in Russia in 3 months; • Designed a communication strategy that fostered collaboration between team members and other stakeholders, resulting in project deliverables that exceeded customer expectations; • Orchestrated Learning Management Systems overhaul, fluidly integrating improved tracking and analytics resulting in a 35% increase in employee compliance; • Leaded training & development processes resulting in a 30% reduction in onboarding time; • Spearheaded a scrum methodology strategy that allowed me to accomplish the project in 3 months. IT Project Manager IV May 2011 - Oct 2013 Company: Netcracker https://www.netcracker.com Location: Canada Projects: Partner & Channel Management solution; Product Management solution. Clients: Telus (West) Budget: > $800K Team: > 75 Achievements: • Direct project accountability including monitoring, work allocation and delegation, managing all aspects of project implementation, reporting on project progress; • Sales Cloud Implementation: A project focused on implementing Salesforce Sales Cloud to streamline sales processes, improve lead management, and enhance customer relationship management (CRM). This may involve configuring sales pipelines, automating lead generation and qualification, and integrating with other systems for a comprehensive view of sales activities. • Service Cloud Implementation: A project aimed at implementing Salesforce Service Cloud to optimize customer service and support operations. This could include setting up case management workflows, implementing self-service portals for customers, and integrating with communication channels like email, chat, and social media for omnichannel support. • Provided realistic and measurable standards of performance to include an action plan, incorporating targets, standards, deadlines and further support; • Assigned individual responsibilities, trainee project team members on best practices, led the work of others to ensure project milestones and deliverables are met. Senior IT Project Manager May 2008 - May 2011 Company: Barclays Bank https://www.barclays.co.uk Location: UK, EMEA Projects: Launch Data Centre, Data Migration Budget: > $45 mln Team: > 35 Achievements: • Commissioned DR Data Center 250 sq.m; • Led cross-functional teams to successfully deliver projects on time and under budget, resulting in a 18% increase in customer satisfaction; • Line Management teams, allocating and monitoring tasks, motivating staff and providing input to individual performance appraisals; • Liaise, negotiate and sign contracts with vendors participated in tender committees. Sr. IT Program Manager Apr 2005 - Apr 2008 Mavenir (former Comverse) https://www.mavenir.com, US, EMEA IT Operations/Billing specialist Nov 2001 - Feb 2005 Telus http://www.telusmobility.com, Canada Operation supervisor Sep 1999 - Nov 2001 Amdocs https://www.amdocs.com, Canada EDUCATION Master’s Degree Engineer, Project Management Moscow State University of Civil Engineering Associate of Computer Since UNIX System Administration Mediatech (Haifa, Israel) Certificates: PMP, SCRUM Master, MCP, ISO • Expert in Program Management • ISO management • Strategic planning • L&D management • Risk identification and mitigation • Stakeholder management • Budget and time management • Waterfall/Agile methodology • Process improvement • Communication and collaboration • Change and Vendor management • Financial Forecasting & Budgeting • Business Development Initiatives • Data Analytics / KPIs / Performance • Leadership & Management • Cross-Functional Team Leadership • Supervisor / Trainer / Coach / Mentor • Continuous Process Improvements • Executive Strategy & Leadership • Strategic Partnerships & Networks • Full Life Cycle Project Management • Client Relationship Management (CRM) Candidate Candidate Name: Alexander Chanturiya Reference 1 Name: Wanda Lisoway Company: Telus Title/Position: Senior PMO Director E-mail Address: [email protected] Telephone Number: +1 604 209 5529 Association to Candidate: Management Reference 2 Name: Iain Humphries Company: Teleperfomance Title/Position: Managing Director E-mail Address: [email protected] Telephone Number: +44 7771 791251 Association to Candidate: Management Reference 3 Name: Yvonne Rodgers Company: Barclays Bank Title/Position: Director, GRCB AML Transaction Monitoring Programme E-mail Address: [email protected] Telephone Number: +44 7825 024 313 Association to Candidate: Management Reference 3 Name: Ian Philips Company: Barclays Bank Title/Position: Head of Project Management E-mail Address: [email protected] Telephone Number: +44 7572451698 Association to Candidate: Management Reference 3 Name: Alex Sheinin Company: Telus Title/Position: Senior Project Manager E-mail Address: [email protected] Telephone Number: +1 647 218 1279 Association to Candidate: Management Reference 3 Name: Dmitry Shoihet Company: Amdocs Title/Position: Operational Support Manager E-mail Address: [email protected] Telephone Number: +1 416 873 5083 Association to Candidate: Management Reference 3 Name: Kevin Gui Company: KFBIO Title/Position: Vice President E-mail Address: Telephone Number: +86 186 7233 4799 Association to Candidate: Management