General Manager Within the Electronic Security industry Resume

Candidate Pitch:

Award-winning, and results-driven professional, with extensive experience in overseeing all aspects of business operations, involving sales, profit and loss (P&L), and customer service. Equipped with expertise in formulating sales strategies and implementing business initiatives, with a proven track record of business revenue growth. Armed with leadership aptitudes in aligning teams and departments with organizational goals to build shared objectives and resolve cross-functional challenges. Adept at establishing win-win relationships with clients, business partners, and key stakeholders. ADS Security (acquired by Vector Security) | Chattanooga, TN Vice President/General Manager Apr 2012-Jan 2024  Oversaw P&L of the organization including orchestrating the activities across the Sales, Operations, and Administrative departments comprised of 21 team members.  Facilitated recruitment, training, and staff development to support the human resource needs of the company.  Promoted a positive work environment and championed a culture of service excellence to guarantee customer satisfaction.  Steered customer retention efforts to maintain customer attrition to acceptable levels set within the annual budgets while administering accounts receivable and revenue collection processes.  Piloted both the Residential and Commercial sales teams in achieving sustainable growth: o An average of $36K in recurring monthly revenue; o $1.1M in annual installation revenue while maintaining a $2.7M in annual recurring base; and o More than $1M in annual EBITDA. EARLIER CAREER WITH SELECTED ACCOMPLISHMENTS ADT Security Services | Various Locations Matrix Sales Manager (Residential New Sales/Reconnection), Knoxville, Chattanooga, and Tri-City Area, TN Jun 2010—Apr 2012  Consistently accomplished 50-4 metrics through hands-on training and mentorship of a sales team of 12 representatives for multiple months. Sales Manager (Core Commercial Sales), Knoxville, TN Oct 2008—Jun 2010  Successfully closed a 5-year renewal deal totaling to $163K in annual service revenue with Eastman Chemical Company within 12 months of contract negotiation with ADT and Eastman legal teams.  Earned the Vice President’s Award for Q2 (Best in the Southeast) and ranked 12th in the nation for Q1 and Q2 for spearheading the integration of the C-360 program to the Sales Team.   Area Sales Manager (Resale/Reconnection), Nashville, TN Nov 2007—Oct 2008  Surpassed 100% of target residential resale and attained 95.7% of all campaigns by leveraging long-term relationships with customers.  Acquired more than $4.5M annually in resale and reconnect revenue by leading a team of 10 sales managers in 4 states.  Positioned in the 12th place out of 20 areas versus 19th place in the previous year as a result of effective sales territory management. Residential Sales Manager, North-East Atlanta, GA Sep 2005—Nov 2007  Hired, refined, and retained 15 sales representatives that brought 40.07% growth against the prior year producing $2.6M in net sales production for 2006; and 30.6% growth over the previous year by yielding $3.5M in net sales production for 2007.  Conducted sales and training meetings, along with hands-on support and guidance of new sales managers, thus earning 5th place in the nationwide ranking. Residential Sales Manager, Greenville, SC Sep 2003—Sep 2005  Served as the driving force in attaining the following: o Net sales production of $1.7M in 2003 and $2.2M in 2004; and o 2nd place in the Southeast Region and 6th place nationwide during the 2005 fiscal year. Residential Sales Representative/ Team Leader, Knoxville, TN Nov 2001—Sep 2003  Contributed to achieving sales goals within three offices by aiding and providing direction to the team. USA Security Services | Knoxville, TN General Manager Jan 2001—Nov 2001  Conceptualized and implemented a sales training program that boosted self-generated sales and closing ratios. High School Diploma: Sir Frank Markham High School – Milton Keynes, England | Jun 1986 Business Development Contract Negotiation Sales Territory Management Staff Development and Supervision Financial Management Licenses and certifications 2017 Signature Executive Program, Scarlett Leadership Institute Awards and achievements Vice President’s Award for Q2 (Best in the Southeast)