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Associate Project Manager; Technical Lead Resume
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| Desired Industry: Information Technology |
SpiderID: 84511 |
| Desired Job Location: Oshawa, Ontario |
Date Posted: 2/27/2024 |
| Type of Position: Part-Time Permanent |
Availability Date: Immediately |
| Desired Wage: |
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U.S. Work Authorization: No |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, 50-75% |
| Highest Degree Attained: Bachelors |
Willing to Relocate: Undecided |
Experience:
As Tech Lead:
Designated healthcare application owner and part of a cross-functional management team that is
responsible for handling and supporting the IT infrastructure and service needs of 70 clients,
simultaneously.
• As Associate Project manager for virtualization technology migration from VMWare to Hyper-V:
Responsible for developing migration project charter, collaborating with the leadership team for cost
analysis, assessment and inventory, and risk mitigation discussions.
Ensured milestones and deadlines are defined and stakeholders are regularly informed about
progress.
Accountable for documentation of OPAs, SOPs, and training material.
Responsible for driving daily sync-up calls, weekly progress meets, and operational bridge connects.
• Accountable for extracting and sorting client metadata from application servers.
• Had to ensure best practices for pre-processing and processing data are followed.
• Hands-on comprehensive knowledge of change management processes and best practices.
• Considerable hands-on experience in ticketing software SalesForce and ServiceNow.
• Experience with backup solutions and disaster recovery planning.
• Collaborated with testing and development teams in deploying upgrades on both non-production and
production environments.
• Had to ensure the team is performing at optimal efficiency so that SLAs are not breached,
and deliverables are met on time.
• Connected with the leadership team on a bi-weekly basis to discuss team progress, performance,
and new strategies to be implemented in day-to-day operational activities.
• Had to deal with escalations, emergency connects, and three-way calls between the client, my
team, and any third party involved.
• Responsible for scheduling team roster, performing team reviews, and overall smooth.
functioning of the team.
As Program analyst:
• Regular analysis and tracking of metadata received from end-user platform.
• Informing Project Manager of status updates and projections.
• Predicting potential risk and collaborated to develop actions that reduced end-user computing
issues.
• Responsible for smooth and secure connection of all client assets to the Active Directory.
• Managed assets and application inventory as per company policy.
• Had to ensure security compliance of client as well as associate assets.
• Auto installation push of company-approved software applications and programs on all client assets.
• Virtual desktop migration and support (VMWare to Hyper-V).
As Entry level trainee:
Post 5 months mandatory basic training (Oct 2018 to Feb 2019) underwent on-job training
for probation period of one year.
• Underwent comprehensive training in Microsoft Azure & Intune, SQL DBMS, MS Windows
Server, and Enterprise Mobility.
Education:
Studying Project Management graduation certificate course in Durham College
Bachelors in Mechanical (Production) Enginnering from Manipal Institute of Technology, India (2018)
Skills:
• TOOLS: My SQL, C++, Java, Power BI, Auto CAD, MS Office, P Seven (proprietary data analysis
tool)
• Organizational skills: IT Service Management, RACI, Scheduling, Team Management, Conflict
Management, Emotional Intelligence, Time Management, Cross-Functional Team
Involvement, Customer/client service
Candidate Contact Information:
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