Admin Assistant Resume

Candidate Pitch:

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy WORK EXPERIENCE Senior Service Admin, 04/2016 to 01/2024 MI Manila Inc - Manila, Philippines Document Admin, 10/2015 to 03/2016 CBRE Philippines (Assigned In DOW Chemical) - Manila, Philippines Logistics Transport Assistant, 09/2014 to 07/2015 CBRE Philippines (Assigned In Accenture) - Manila, Philippines Reduced response times for client inquiries by optimizing internal workflows and improving team collaboration. • Developed and maintained strong relationships with key accounts, resulting in increased revenue and long-term partnerships. • Managed a high-performing service team, consistently exceeding performance targets and maintaining exceptional customer satisfaction levels. • Collaborated with cross-functional teams to resolve complex customer issues promptly and effectively. • Established clear performance metrics for the service team, fostering a results-driven culture focused on delivering exceptional customer experiences. • Evaluated staff performances regularly through KPIs monitoring; recognized top performers while addressing skill gaps through targeted coaching/training sessions. • Boosted staff morale through transparent communication channels fostering open dialogue among employees at all levels of hierarchy. • Analyzed comprehensive data sets to make informed decisions regarding resource allocation and budgeting requirements Bachelor of Science : BS Tourism Major in Airline Operations, 10/2008 PATTS College of Aeronautics - Paranaque, Philippines • Operations Management • Customer Satisfaction • Client relationship management • Multitasking • Attention to detail