Customer Service Resume

Candidate Pitch:

Detailed professional eager to support an office environment in exercising client & document management skills with a unique background in managing resource operations and management. Exceptional technical and detailed skills in evaluating, planning and process management. Recognized by previous senior leadership for the ability to improve operational processes, and foster relationships with external business contacts. Underwriting Assistant PL-Intact Insurance ● Collaborated with facilities association to ensure adherence to commercial policies, promptly communicating any errors to supervisors and team members. Generated underwriter inquiries to thoroughly investigate policies and resolve any active issues, ensuring accurate and error-free policy transactions. ● Demonstrated proactive involvement in company team projects, contributing to the creation of quizzes for the learning and development department while actively participating in conferences and insurance courses. ● Conducted meticulous cross-referencing of policy details and supporting information daily, focusing on enhancing the production of error-free policies on a daily and weekly basis. ● Effectively communicated policy issues by utilizing group software and email to engage with the policy support team, ensuring timely processing of policies and obtaining clearer information ● Maintained a personal workflow and journal system to effectively track policy details and cross-check them with overall business workflow changes, ensuring progress tracking and alignment. ● Proactively identified inconsistencies in policy documents by demonstrating keen attention to detail, promptly communicating them to the team, and actively seeking feedback and support. ● Skillfully rated policies, insurance proposals, and risk management recommendations, providing comprehensive assessments to the team for informed decision-making. Claims customer service agent-SP Data ● Provided expert guidance to clients by clearly explaining contract agreement terms and conditions, effectively minimizing misunderstandings and fostering positive relationships between management, the warehouse, and clients. ● Streamlined the dispute resolution process by creating efficient and easily accessible forms for the warehouse, resulting in reduced customer engagement time and improved overall satisfaction. ● Proactively identified areas for improvement in online documents, working collaboratively with supervisors to implement necessary changes and enhance document workflow, resulting in quicker access to critical information. ● Actively communicated updates and changes in documentation to supervisors, ensuring accurate and upto-date information was readily available to the team, leading to improved efficiency in document management. ● Developed and implemented standardized document workflow procedures, optimizing the accessibility and retrieval of critical documents, resulting in improved productivity and reduced response times. Bachelor of Human Resources Management SAP HCM, ADP, Workday, Zoom, Google Suite, Keynote, Microsoft Suite Database Management (End-user hardware and software troubleshooting Windows OS, Apple OS X, Chrome OS (Chromebooks)), Inventory Systems ● Insurance Processing ● Risk Assessment & Analysis ● Performance Management ● Human Resources Management ● Underwriting Guidelines ● Customer Service & Relationship Building ● General Administration ● Remote Working and Time Management Negotiation And Contract Management HR Administration & Strategic Planning Regulatory Compliance Orientation & Onboarding Job Analysis / Evaluation Available upon request.