Lab Manager or QC Manager Resume

Candidate Pitch:

Innovative critical thinker with 9+ years of experience working in laboratory and regulatory settings within the cosmetics and personal care industry. Masters of Science with a focus on Animal Reproduction from the University of Guelph. Extensive customer service skills, technical/computer skills. Detailed oriented, creative, self-motivated with high standards and loyalty. ASSOCIATE TECHNICAL ACCOUNT MANAGER (ATAM) YARDI SYSTEMS CANADA LTD, TORONTO, ON 2022 – PRESENT Responsible for client support via live chat & telephone for residential, condominium, and commercial real estate clients. Researched, tested, and documented client support cases and resulting solutions. Where applicable, acted as a liaison between offshore support team members and clients for escalated cases. Consistently received client satisfaction scores above 4.5/5. REGULATORY & STABILITY SPECIALIST KOLMAR CANADA (FORMERLY CSR COSMETIC SOLUTIONS), BARRIE, ON 2013 - 2022 Research and advise on cosmetic industries stability guidelines, referencing ICH guidelines. Managed the stability program in its entirety – maintaining equipment, scheduling testing periods, writing protocols to meet customer requirements. Working with R&D team with new developments bring product issues to their attention. Maintained and wrote up all standard operating procedures (SOP) for the stability department. ACHIEVEMENTS HIGHLIGHTS Initiatives. Developed and maintained product raw material files in order to simplify research for regulatory requirements. Stopped a product recall by initiating a study to prove compliance. Learned colour matching soft-ware which lead to improving customers product. Marketing Claims and Packaging Review. Reviewed and advised on product claims and ingredient lists and purposed solutions as required, based on legal compliance, industry practice and risk level. Provide leadership and expertise on all aspects of product regulatory compliance to ensure that products are successfully introduced and maintained domestically and globally pursuant to U.S. FDA, Health Canada, EU and ASEAN and other regulations. Ensure compliance of PIF and coordinate and oversee work of EU Safety Assessor. Third Party Certification. Advise and coordinate third party certifications, including Ecocert/COSMOS, Leaping Bunny. MANAGER IN TRAINING (MIT) OSH GOSH CARTERS (FORMERLY BONNIE TOGS), GUELPH, ON 2010 – 2012 Provided outstanding customer service, managed proper and attractive merchandising of products weekly. Assisted and trained associates, when necessary, in handling cash registers, organizing inventory room, labeling products, unloading merchandise and clean up at the end of each day. Responsible for opening/closing story and well as nightly deposits. Completed Manager training. PRODUCTION TECHNICIAN GENCOR (SEMEX ALLIANCE), GUELPH, ON 2007 – 2009 SOP compliance, reporting and equipment maintenance while evaluating & processing 40+ samples daily 2006 MASTERS OF SCIENCE (MSC.) ANIMAL SCIENCE UNIVERSITY OF GUELPH Awarded an MSc. in Animal Science for my thesis “Soy-Derived Liposomes Improve the Long-Term Viability of Stored Boar Sperm” and presented my thesis research at the 34th Annual Southern Ontario Reproductive Biology Workshop 2002 HONOURS BACHELOR’S OF SCIENCE (HBSC.) – BIOMEDICAL SCIENCE UNIVERSITY OF GUELPH Studies focused on epidemiology, toxicology, microbiology, biochemistry, and organic chemistry • Yardi Breeze• SAP/Coptis/Microsoft Office• Data analysis • GMP/GLP • Researcher • ICH Guidelines • NHP/OTC/cosmetics• Health Canada/FDA • Leadership • Adaptability • Problem-solving • Customer Service • Organization • Time Management • Creative • Attention to detail