CIO Resume

Candidate Pitch:

A role as a CIO/CTO or VP of Information Technology. 𝑴𝒂𝒏𝒂𝒈𝒆𝒎𝒆𝒏𝒕 | 𝑳𝒆𝒂𝒅𝒆𝒓𝒔𝒉𝒊𝒑 ◾️ Managed largest team within the Managed Services practice. ◾️ Responsible for 52 clients. - 60 projects. - 7 direct employees and 12 indirect employees 𝑺𝒕𝒓𝒂𝒕𝒆𝒈𝒊𝒄 𝑷𝒍𝒂𝒏𝒏𝒊𝒏𝒈 ◾️ Advised CIOs and VPs of IT with long term planning of software infrastructure. ◾️ Roadmapped strategies with regards to acquisitions and integrations. 𝑷𝒓𝒐𝒋𝒆𝒄𝒕 𝑴𝒂𝒏𝒂𝒈𝒆𝒎𝒆𝒏𝒕 ◾️ Managed 60 projects overseeing team of software developers, managed services, and customer success managers. ◾️ Weekly meeting with client for communication on status and budgets. ◾️ Projects included a nationally recognized, multi-million food & beverage, non-profit corporation, responsible for managing the clients’ $155,000 budget and utilization of resources and production. 𝑶𝒑𝒆𝒓𝒂𝒕𝒊𝒐𝒏𝒔 | 𝑷𝒓𝒐𝒄𝒆𝒅𝒖𝒓𝒆𝒔 ◾️ Created internal best practices and documentation for customer delivery of functional requirements and technical customizations. ◾️ Sales support and solution architect. ◾️ Designing solutions customizing software based on customer requests. 𝑷𝒓𝒐𝒋𝒆𝒄𝒕 𝑬𝒙𝒂𝒎𝒑𝒍𝒆𝒔 ◾️ Created a customization plan with NetSuite for bottled water company to manage website to calculate containers to fit on pre-defined truckloads. ◾️ Devised a solution to manage a third party trucking company’s integration with NetSuite for National Operations. ◾️ Facilitated a plan to integrate custom Service and Repair Order functionality for a privately held company with government contracts. 𝑷𝒓𝒐𝒇𝒊𝒕 𝒂𝒏𝒅 𝑳𝒐𝒔𝒔 (𝑷&𝑳) ◾️ Revenue generating activities like Statement of Work (SoW) creation and Master Service Agreements (MSA). ◾️ Management of contract terms and renewals 𝑴𝒂𝒏𝒂𝒈𝒆𝒎𝒆𝒏𝒕 | 𝑳𝒆𝒂𝒅𝒆𝒓𝒔𝒉𝒊𝒑 ◾️ Project Manager for Implementations and Managed Services engagements. ◾️ Facilitated practice growth with increased headcount. - Grew practice by 300% 𝑺𝒕𝒓𝒂𝒕𝒆𝒈𝒊𝒄 𝑷𝒍𝒂𝒏𝒏𝒊𝒏𝒈 ◾️ Onsite planning with a Recycling Industry customer for their 3-5 year plan. ◾️ Provided long term plans for a 15% year over year revenue growth for a food service company. 𝑷𝒓𝒐𝒋𝒆𝒄𝒕 𝑴𝒂𝒏𝒂𝒈𝒆𝒎𝒆𝒏𝒕 ◾️ Managed a dozen projects overseeing team of software developers, managed services and implementations with a team of customer success managers. ◾️ Weekly meetings with clients for communication on status and budgets. 𝑶𝒑𝒆𝒓𝒂𝒕𝒊𝒐𝒏𝒔 | 𝑷𝒓𝒐𝒄𝒆𝒅𝒖𝒓𝒆𝒔 ◾️ Solution Architect for customer specific requirements not addressed by NetSuite. ◾️ Sales lead and support ◾️ Created internal best practices and documentation for delivery of technical customizations. 𝑷𝒓𝒐𝒋𝒆𝒄𝒕 𝑬𝒙𝒂𝒎𝒑𝒍𝒆𝒔 ◾️ Created a solution to provide multiple outputs from a single input, not currently available in NetSuite. Developed for a food manufacturer. ◾️ Devised multiple workflow approval strategies for various processes to include: procurement, sales, payables and employee time and expenses ◾️ Designed a solution for an apparel customer to manage the transfer of products to an external imprinter and then bring the final product into inventory. This solution required the inventory management of original part number and a new part number after the item is imprinted without an inventory transfer from/to locations. 𝑷𝒓𝒐𝒋𝒆𝒄𝒕 𝑴𝒂𝒏𝒂𝒈𝒆𝒎𝒆𝒏𝒕 ◾️ Managed multiple projects overseeing team of software developers, managed services, and customer success managers. ◾️ Weekly meeting with client for communication on status and budgets. ◾️ Enabled the Advanced Customer Support (ACS) program to help generate recurring revenue and provide a wholistic 360 approach to customer service. 𝑴𝒂𝒏𝒂𝒈𝒆𝒎𝒆𝒏𝒕 | 𝑳𝒆𝒂𝒅𝒆𝒓𝒔𝒉𝒊𝒑 ◾️ Built and managed relationships for strategic, enterprise customers. ◾️ Managed one of the largest number of customer base in the TAM practice. ◾️ Developed strategy for New Release customer review. 𝑻𝒆𝒄𝒉𝒏𝒊𝒄𝒂𝒍 ◾️ Customer advocate for resolving all functional and technical issues. - Administration - Performance management and tuning - Functional usage - Technical support 𝑷𝒓𝒐𝒋𝒆𝒄𝒕 𝑬𝒙𝒂𝒎𝒑𝒍𝒆𝒔 ◾️ Provided onsite leadership for an online retail customer with requirements gathering for integration with NetSuite. Managed customer relationship for two years while providing support for a Boomi integration. ◾️ Managed a nationally recognized professional athlete management company considered to be in the advertising, media and publishing vertical. Facilitated a turn around in customer satisfaction and delivery of delayed functionality. Maintained the relationship for 3 years. 𝑺𝒕𝒓𝒂𝒕𝒆𝒈𝒊𝒄 𝑷𝒍𝒂𝒏𝒏𝒊𝒏𝒈 𝒂𝒏𝒅 𝑨𝒏𝒂𝒍𝒚𝒔𝒊𝒔 ◾️ Business transformation assessments. ◾️ Provided onsite business reviews and transformation plans. ◾️ Solutions architect. ◾️ Strategy development for leading national and international companies - International Food and beverage - Insurance - Bio-Tech - Communications - Investment Management 𝑷𝒓𝒐𝒋𝒆𝒄𝒕 𝑬𝒙𝒂𝒎𝒑𝒍𝒆𝒔 ◾️ Performed requirements gathering sessions for a full scale conversion from legacy data systems to multiple master domains. Created estimate for a 5 year, $77 million project for a a Fortune 100 food and beverage company. ◾️ Collaborated in a business transformation project for a leading bio-tech company to include information systems, operational and manufacturing procedures. The University of Texas at Austin BBA in Management Information Systems Graduated 1995 N/A TECHNICAL * CLOUD INFRASTRUCTURE AWS/GCP/OCI * UNIX/LINUX * WINDOWS OS * DATABASE SERVERS – ORACLE/SQL SERVER/DB2 * WEBSERVERS – WEBSPHERE/IIS/TOMCAT/APACHE * INTEGRATION TOOLS (ETL) – BOOMI/CELIGO/NETSUITE FARAPP * REPORTING TOOLS – OBIEE, CRYSTAL REPORTS, SSRS * LDAP/SSO * MM3000 * SECURITY SOFTWARE * NETSUITE * SALESFORCE.COM * DELL BOOMI * CELIGO * LAWSON/INFOR * SAP * ORACLE * INITIATE MDM * MICROSOFT OFFICE CAREER HIGHLIGHTS * CONSULTING 20+ YEARS * BIG 5 ACCOUNTING/PROFESSIONAL CONSULTING * ENTERPRISE SYSTEMS IMPLEMENTATIONS * FORTUNE 100, 500, 1000 EXPERIENCE AND SMALL TO MEDIUM BUSINESSES (SMBS) * MASTER DATA MANAGEMENT * PROCESS IMPROVEMENTS BY 90% * COST REDUCTION BY 80% * ESTIMATED MULTI-MILLION DOLLAR PROJECTS * MANAGED OVER 50 CUSTOMERS CONCURRENTLY INDUSTRIES * HEALTH CARE & BIO-TECH * RETAIL * FOOD AND BEVERAGE * MANUFACTURING * MILITARY/DEPARTMENT OF DEFENSE * EDUCATION * ENERGY * GAMING * BANKING & INVESTMENT MANAGEMENT * REAL ESTATE & MORTGAGE BROKERAGE EXPERTISE * EXECUTIVE LEADERSHIP * STRATEGIC PLANNING * PORTFOLIO MANAGEMENT * BUSINESS TRANSFORMATION * ASSESS MISSION CRITICAL PRIORITIES * PROJECT ESTIMATION * CONDUCTING TRAINING, WORKSHOPS, BRIEFINGS AND WEBINARS * SARBANES-OXLEY * HIPAA * GMP/FDA PREVIOUS CUSTOMERS * SARA LEE CORPORATION * FRITO LAY/PEPSICO * QUEST DIAGNOSTICS * MYRIAD GENETICS * BOSTON SCIENTIFIC * DESIGN WITHIN REACH I first had the opportunity to meet Charles DeElena while working as Senior Security Identify Management Analyst at Catholic Health Initiatives. One of the first things I noticed about Charles was his aptitude to not only retain large amounts of data, but his unique ability to resolve complex business issues. After a proven track record of being able to assist me in continuous process improvements, as well as, attending some of his classroom educational UNIX scripting courses, I came to realize that Charles is a resource that is very much needed in this changing, and challenging corporate environment today. From his keen sense of sound strategic business decisions to his ability to create 'on-the-fly' resolutions while handling time sensitive business needs- Charles is the one I could always count on to make things happen. I also appreciated his personal interest in making sure that I succeeded at my job in the meantime. This in itself is one of his strengths as a proven leader that any business would profit from by far. I not only enjoyed working with Charles on implementing multi-monthly upgrades over several hospitals and clinics across the USA, but I really appreciated his genuineness as a fellow co-worker that I could count on. That's what teams, as well as, businesses need, is someone they can count on. I am recommending Charles, because of his integrity, honesty, and hard working ethics as someone -who if given a challenge will surpass it and always be someone you can count on. Please contact me if you need to discuss anything further concerning this recommendation.