Information Systems Technician Resume

Candidate Pitch:

Systematic and detail-oriented professional with over 4 years of experience in managing IT infrastructures to support seamless communications and critical operations within the Navy. Adept at optimizing systems, troubleshooting issues, and providing cutting-edge technology to enhance organizational efficiencies and meet organizational objectives. Highly capable of collaborating with cross-functional teams and individuals while continuously developing knowledge and skills to deliver innovative solutions. Known for solid commitment to performance excellence and producing exceptional results. Proficient with Microsoft Office Suite and Active Directory. Currently holds an active Top Secret Security Clearance. UNITED STATES NAVY OKINAWA, JAPAN MAR 2020–PRESENT Network Administrator Information Systems/Helpdesk Technician Satellite Communications Manager Communications Watch Officer • Perform diagnosis and troubleshooting of hardware and software problems to ensure seamless operation of IT systems; serve as the frontline responder to IT-related issues, delivering outstanding customer service. • Assist users in resolving computer or equipment problems by providing step-by-step solutions; supporting virtual teleconferences, enclave networks, and other system-related issues. • Facilitate system training while managing accounts for users and driving continuous development and maintenance of knowledge base articles. • Install physical and virtual servers on board naval ships to deliver services; utilize active directory to manage accounts and permissions; and perform other tasks as necessary to improve customer experience. • Manage satellite communications (SATCOM) which included system planning, configuration, and maintenance as well as network monitoring and troubleshooting. • Work closely with cross-functional teams in integrating SATCOM into complex naval systems, ensuring secured and smooth operational connectivity. • Render naval message forecasting and tracking to maintain situational awareness across multiple units. • Demonstrated competency in resolving 173 tickets while supporting 65 personnel and maintaining network functionalities, thus earning commendations and positive evaluations. • Established 13 standard operating procedures (SOPs) to be implemented and used by new and existing communications watch officers (CWOs). • Developed seven CWO qualified personnel by providing over 40 hours of training. U.S. NAVAL EDUCATION AND TRAINING, PENSACOLA, FL Coursework in Radio Communications: Aug 2020–Jan 2021 WESTERN GOVERNOR’S UNIVERSITY, SALT LAKE CITY, UT Coursework in Cybersecurity: Feb 2022–Jan 2023 System Administration Network Configuration and Maintenance Performance Optimization Technical Support Software and Hardware Installation Customer Service Server Administration Naval Systems Satcom Satellite Communications Active Directory Networking SOPS Network Monitoring Switching Comptia Helpdesk Customer Service Licenses and certifications Active Top Secret Security Clearance Awards and achievements Commendations and positive evaluations for resolving 173 tickets and maintaining network functionalities