Technical Support Supervisor Resume

Candidate Pitch:

Dedicated professional driven to forge a lasting and impactful career, aspiring to secure a challenging management role within a respected organization. Eager to leverage and cultivate my diverse skill set while making significant contributions that elevate the organization's success. Committed to continuous growth, collaboration, and the pursuit of excellence. Solugenix /SEI - Technical Support Supervisor August 2018 – November 2023 Chicago Marketing - Sales Representative November 2017 - March 2018 Advocate Condell Medical Center - Patient Transport January 2017 - November 2017 Six Flags Great America - Unit Supervisor April 2014 – November 2016 Waukegan Highschool Class of 2015 Led a diverse team of US, nearshore, and international workers, overseeing day-to-day operations, conducting interviews, training, maintained and improved quality assurance standards, and performance reviews. • Managed the ServiceNow Case management system, timecard management with ADP, and the phone system 3C Logic. • Successfully conducted high-level company and client-facing meetings, demonstrating ef fective communication and project management skills. • Implemented process improvements and adjusted operations to enhance ef ficiency and productivity. • Demonstrated strong supervisory skills, including the ability to lead, coach, and develop level 1 and Lead team members. • Utilized Microsoft t Suites for various tasks and collaborated ef fectively with all organizational levels. • Handled critical situations with a solutions-focused approach, ensuring company and client satisfaction. • Conducted performance improvement plans and issued corrective actions when necessary. • Proven ability to multitask, work independently, work collaboratively, and maintain attention to detail.