Food Service Supervisor Resume

Candidate Pitch:

I have a passion for guest service and creating exceptional guest experiences. I enjoy multitasking and working in a dynamic fast paced environment. I am positive, friendly, and social with guests and team members. I have a strong work ethic, motivated to provide great service and a sales oriented. PROFESSIONAL EXPERIENCE Shift Manager Café Mary Grace July 20, 2022 - October 25, 2023 Manage and supervise a team of 10-15 service staff to ensure smooth and professional restaurant operations. Completing all assigned tasks and assisting with day-to-day operations. Participating in meetings, workshops, and other learning opportunities. Accomplishes daily administrative work and documentation as needed in store operations. Recommends resolutions to operational concerns/issues Communicates and implements promotional activities according to approved marketing plans. Master the standard operating procedures for front-of-house, including table service, food running, counter, cashiering and door management. Develop an in-depth understanding of restaurant concepts, food menus, baked goods and beverage program. Deliver exceptional guest experience, a component vital to the success of restaurants and the central focus of the training program. Assistant Restaurant Manager Liz's KiTCHEN August 1, 2019 - May 31, 2022 Assisting the Restaurant Manager in selecting, training, and managing 10-15 staff members. Manage shifts which include: daily decision making, scheduling, timekeeping, planning while upholding standards, product quality and cleanliness. Responsible for ensuring that all financial (invoices, reporting) and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures. Oversee and manage all areas of the restaurant and make final decisions on matters of importance to guest service. In charge of the day to day operations of facility and human resources functions, including inventory, timekeeping, payroll, compliance, recruitment and training. Effectively manage performance of service staff, ensuring team efficiency, productivity and compliance through coaching, rewards & recognition, positive reinforcement and disciplinary process. Restaurant Supervisor Mama Lou's Italian Kitchen / Nonna's Pasta & Pizzeria June 8, 2017 - July 28, 2019 Manage and supervise a team of 10-15 service staff to ensure smooth and professional restaurant operations. Responsible for the entire selling function of assigned floor area which include: scheduling of personnel, monitoring of sales, maintenance of cleanliness and orderliness, handling of customer complaints, proper window and merchandise display, etc. Oversee all of the issues pertaining to a patron's dining experience, such as quality control, staff management, inventory, health and safety regulations and customer service. Key Result Areas include: Sales, Operations (Customer Service, Timekeeping, Payroll, Inventory Management, Visual Merchandising); People Management, Supervision and Training. Restaurant Supervisor Buri Resort & Spa October 11, 2014 - November 27, 2016 Assist the Restaurant Manager in interviewing, selecting, and training, supervising, counseling and disciplining outlet staff. Supervising the floor during meal periods to ensure that all standards and steps service is met through all guests' interactions. Interact positively with customers promoting hotel facilities and services. Ensure that all standards and hotel cash handling procedures are met. Communicate effectively, both verbally and in writing, to provide clear direction to the staff members. Baker Sweetie Vian Cakes & Cupcakes (online business) July 5, 2010 - present I bake, design and deliver custom fondant cakes and cupcakes for a delivery or pick-up online bakeshop that I own. I hand-draw and custom fondant cake designs like cartoon characters, naked cakes and cupcakes with chocolate ganache, strawberry or vanilla buttercream so everything actually tastes good. Bachelor of Science in PSYCHOLOGY University of Perpetual Help System Laguna April 2002 Vocational Courses Caregiving NC II Pinoy Wish Training Center Inc. March 2021 - October 2022 Bread and Pastry Production NC II Central Rizal Institute of Technology November 2021 SKILLS Building relationships, High energy levels, and Organized, Compassionate and Independent Leadership, Time Management, Customer Service, and Collaboration HR Administration and People Management, Recruitment and Employee Relations, Database maintenance and Secretarial duties, Cashiering POS (Point of Sale)