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Business Operations Manager Resume
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| Desired Industry: Education/Teaching/Training |
SpiderID: 84403 |
| Desired Job Location: Chicago, Illinois |
Date Posted: 11/14/2023 |
| Type of Position: Full-Time Permanent |
Availability Date: Immediately |
| Desired Wage: |
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U.S. Work Authorization: Yes |
| Job Level: Management (Manager, Director) |
Willing to Travel: Yes, Less Than 25% |
| Highest Degree Attained: Masters |
Willing to Relocate: Yes |
Objective:
Multifaceted and solutions-focused senior professional, with broad-ranging experience in operations oversight, financial management, business development, and process optimization. Innovative leader, adept at creating and implementing strategic plans, policies, procedures, and programs to achieve seamless operations and increase profitability. Concept-to-execution driver, with proven ability to analyze procedures; identify new opportunities; facilitate continuous process improvement and change management, as well as build and train teams to ensure attainment of goals. Proficient with Microsoft Office Suite (Word, Excel, and PowerPoint) and Google Suite (Docs, Sheets, and Forms).
Experience:
IVY LEAGUE TUTORING – CHICAGO, IL
Executive Administrator July 2011April 2023
• Assumed responsibility for managing day-to-day operations of a multicultural and intergenerational high-quality education business with annual student clientele of nearly 300 students, each paying an average annual tuition ranging from $7,000 to $14,000
• Provided coaching, mentoring, and education to hundreds of youths on academic achievement, writing their personal story, building their self-confidence, and multiple scholarly competitions
• Led successful negotiations with vendors to secure increased value, achieving the target of a 10% reduction in cost of purchased resources
• Gained multiple awards, including Outstanding Leadership Award, Excellence in Public Service Award, and Employee Dedication Award
ADZZOO CONSULTANCY – CHICAGO, IL
Business Development Manager January 2010July 2011
• Sold advertising services to small businesses throughout the Midwest, while maximizing online exposure on computers, mobile phones, and the front page of Google
• Took charge of reporting to the business owner, while recommending effective ways to optimize key areas, including budgeting, accounting, and scheduling
CHICAGO PUBLIC SCHOOLS – CHICAGO, IL
Business Operations Manager April 1997−May 2009
• Applied keen attention to detail in handling financial and accounting processes, including accounts receivable and accounts payable (AR/AP), invoice discrepancies, budgets, reconciliations, and bank deposits
• Gained promotion from business manager intern to business operations manager with the nation's third largest school district with over 400,000 (323,000) students, 41,000 employees, and an annual budget of $6.2B ($9.4B)
• Implemented an inventory control register which aided in loss prevention and timely payments with 2% to 10% discounts
• Received outstanding ratings from Central Office and independent auditors on budget management, records management, and accountability
• Drove technology integration for a high school facility, which resulted in increasing teacher attendance from 70% to 92% and student attendance from 65% to 90%, along with a 25% decrease in student dropout rates
• Inherited and elevated two high schools from academic probation and avoided school closures and traumatizing students by developing and implementing robust and effective student improvement plans, as well as enhancing student climate and increasing student test results, student attendance and participation, and parent engagement
CITY OF CHICAGO – CHICAGO, IL [1987−1995]
Financial Officer, Department of Sewers December 1992−Novermber 1995
• Oversaw $100M sewer budget while managing 1000 employees and executives
• Developed spreadsheet to maintain the sewer plan and logistics of all infrastructure replacement projects in every neighborhood
• Demonstrated excellent problem-solving skills in resolving client and/or office-related issues
• Managed billing for hundreds of clients, with a 98% success rate in challenging chargebacks and disputes
Principal Budget Analyst (Acting Supervisor), Office of Budget and Management July 1987−December 1992
• Successfully managed budgets totaling $600M in collaboration with cross-functional city executives
• Rendered budget and program oversight to the departments of Health, Human Services, Water, Sewers, Streets and Sanitation, Human Resources, City Clerk, City Council, and the Office of the Mayor
• Supervised and collaborated with team members while assisting the chief information officer (CIO) to automate the first-ever City of Chicago budget system
• Coached and guided department leadership teams on the newly launched system, tracking each department's finances, staff, vacancies, scheduled hiring dates, and overall key performance indicators (KPIs)
Education:
Master of Science in Management and Public Policy, August 1986
Carnegie Mellon University | Pittsburgh, PA
Bachelor of Science in Business Administration, Management, June 1980
University of Illinois Chicago | Chicago, IL
Skills:
Operations oversight
Financial management
Business development
Process optimization
Strategic planning
Team leadership
Relationship building
Problem-solving
Communication
Negotiation
Additional Information:
Licenses and certifications
Tuck Management Program - Tuck School of Business at Dartmouth, Hanover, NH
Intergovernmental Leadership Program - City of Chicago, Chicago, IL
Awards and achievements
Outstanding Leadership Award
Excellence in Public Service Award
Employee Dedication Award
Candidate Contact Information:
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