Human Resources Director Resume

Candidate Pitch:

Director of People Operations and Human Resources Manager with 15+ years of experience. Expert in creating innovative HR strategies to troubleshoot and enhance business performance. Strong communicator, motivator, and team leader, providing training and executive leadership development. Proven track record in establishing engaging, high-performing working environments and driving organizational change. Experienced in HR advisory, ensuring compliance with labor laws and regulations, managing employee relations, and conducting workplace investigations. Proficient in facilitating organizational design and improvement initiatives to support top-level objectives and enhance management skills in a fast-paced environment. Macy's, NW Region August 2020 to February 2023 Employee Relations Director ● Managed a team of salaried direct reports consisting of 1 Sr. Manager and 12 Colleague Advisors who managed all performance management, conduct, and policy violations across the organization. ● Able to diagnose root causes, providing consultation, training, and guidance during case management and the adherence to all policies, established procedures, and employment laws, influencing final case determinations, often with legal partnerships minimizing the risk of litigation. ● Effective business collaboration with store line HRBP on director-level performance issues, preparing performance-based documentation to address deficiencies and motivator to improve performance. Northwest territory included 185 locations, both store lines and corporate offices. ● Investigated concerns of discrimination, harassment, or wrongful terminations to minimize risk and liabilities. ● Lead project teams focused on people operations by providing new people leader education and facilitation training on how to effectively leverage and navigate self-service HR resources. ● Mission-driven implemented crisis management response and collaborated with the emergency response - business partners on creating best practices for effectively responding to catastrophic events. ● Team Engagement results consistently reported 90% or higher for two consecutive years while in position. Macy's, Multiple Locations May 2009 to February 2020 HRBP District Director ● Spearheaded innovative leadership development and implementation of HR strategies in alignment with business operations. ● Conducted professional leadership development training and the ability to influence effective leadership skills: effective coaching, servant leadership, radical candor, and handling difficult situations. ● Collaboration with all leadership teams to provide management consulting and built positive relationships with Regional, District, Field Operations, Store line, and Central Business Unit Leaders. ● Worked closely and traveled with the District Vice President to all 23 locations within the territory. ● Analyzed organizational data to assess and mitigate potential risks while providing strategic direction toward positively impacting business and sales results. ● Conducted organizational analysis and calibrations to identify staffing needs/gaps and develop effective talent management tools and resources. ● Created strategic HR programs and initiatives to directly support overall business plans. ● Established and cultivated a culture of engagement across all operational levels with the execution of HR strategies and continuous metric monitoring to drive progress toward key milestones. ● Received District recognition awards for achieving the highest employee retention results and a second award for Growing Talent within the Southwest Region. Previous Experience (HR Manager, Operations Manager, Area Manager, Sales Manager) • Directed all HR initiatives, including recruitment, training, and payroll systems, consistently achieving top- level accuracy metrics. • Managed employee engagement programs, enhancing team morale and productivity. • Spearheaded diversity and inclusion efforts to create a more inclusive work environment. • Expertly resolved conflicts and handled employee investigations with professionalism. • Ensured strict compliance with labor laws and regulations, reducing legal risks. • Provided leadership coaching and mentoring managers to improve their teams. • Facilitated training programs for staff development, resulting in improved skill sets. • Led comprehensive HR functions, overseeing recruitment, interviewing, hiring, and training. • Managed payroll administration and benefits, ensuring accurate and timely compensation. • Drove corporate initiatives for employee growth and development. • Designed and executed effective training and development programs. • Established and managed recognition programs to boost employee morale. • Earned the role of District Trainer and Facilitator, ensuring compliance with internal and external audits. • Upheld safety and payroll compliance standards to reduce operational risks. • Managed building maintenance, enhancing the store's physical infrastructure. • Maintained high stockroom standards, ensuring efficient inventory management. • Enforced merchandise and fixture adherence to improve the shopping experience. • Controlled scheduling, optimizing staff deployment for maximum efficiency. • Implemented effective merchandising strategies, increasing sales and customer engagement. • Managed inventory to meet demand while minimizing excess stock. • Provided leadership and training to sales associates, resulting in improved sales performance. • Conducted compliance audits to ensure adherence to company policies and standards. • Led a district as a trainer, focusing on merchandise presentation and stockroom standards. University of California Riverside, Business Administration (Coursework) Expertise: Executive Training and Development, Employee Relations, Performance and Conduct Management, Conflict Resolution, Compliance. Hard Skills: Strategy Development & Execution, Policy Execution, Talent Acquisition, Root Cause Analysis, Servant Leadership, Project Management, Business Driver.| Tools: HRIS, Computer Skills, Salesforce, Kronos, Microsoft, PeopleSoft. Soft Skills: Agile Management, Collaboration, Conflict Resolution, Staff Training and Development, Effective Coaching, Mentoring, Creative Problem Solving, Investigations. Talent Development | Program Design | Change Management | Executive Coaching | Compensation Planning | Workforce Planning | Interviewing | Assessments | Project Management | Workforce Planning | Corporate Policy | Human Resources Issues | Organizational Development | Employee Counseling | Policy Development | Disciplinary Action | Analyzing Performance | Workforce Planning | Cross-Functional Team Coordination | Employee Engagement and Retention | Process Analysis & Improvement | Corporate Culture Change Goal Setting & Benchmarking | Benefits Management | Internal & External Communication | Human Resources Leadership Human Resources Leadership | Strategy Development & Execution | Collaborative Management |HRIS Creative Problem Solving | Employee Relations | Performance Management | Conduct Management |Investigations |Policy Execution| Talent Acquisition | Cross- Functional Team Coordination | Staff Training & Development |Coaching Mentoring| Employee Engagement and Retention | Process Analysis & Improvement | Corporate Culture Change | Goal Setting & Benchmarking | Benefits Management | Internal & External Communication