Systems Administrator/Analyst Resume

Candidate Pitch:

Empirical IT professional skilled in Server and Cloud Administration, Azure, AWS, and Flow Automations. Proficient in Application Management, ITIL Lifecycle, Patching, and Hardening. Experienced in networking protocols, Data Center management, and database administration (Oracle DB, Mongo DB). Adept at version control (GitHub), issue tracking (Jira), and ensuring security through Firewall, Backup, and threat remediation. Dedicated to optimizing IT infrastructures with a holistic approach. Server Administrator Tata Consultancy Services April 2022 - Present, India • Orchestrating and automating complex systems, reducing manual intervention by 40% and boosting overall operational efficiency by 25%. • Overseeing client relationships and efficiently handling daily operational tasks and maintaining a 95% client satisfaction rate. • Proficiently administering and upkeeping 5 Java-based applications. • Devising, implementing, and maintaining automated workflows and scripts, resulting in a 50% reduction in process executions and SLA breaches. • Collaborating with cross-functional teams to identify automation opportunities, leading to the successful implementation of 20 automated processes within 6 months. • Continuously evaluating system performance and suggesting improvements that contribute to a 15% increase in overall system reliability. • Providing expert guidance on technical issues, offering strategic solutions to clients and resolving 90% of technical issues on the first point of contact results in decreasing average resolution time from 72 to 24 hours. • Managing end-to-end project lifecycles, from requirement analysis to successful implementation. • Developed and documented 10 standard operating procedures, enhancing team collaboration and reducing onboarding time for new members by 30%. • Leading and Mentoring team of 8 members to empower with automation tools and techniques and fostering a culture of continuous learning and growth. System Administrator Xebia IT Architects - SISL Infotech | Futuresoft Solutions May 2021 - April 2022, Gurugram • Administrated O365, Cloud (AWS, Azure, GCP), GitHub for Organization, Data Loss Protection Solutions, GoDaddy (cPanel), Active Directory, Anti-virus, Inventory, Hyper-V, WSUS, FTP, SFTP, Firewalls, Access Points. • Interacted effectively with all levels of personnel, management and customers as an IT Operations representative. • Designed, developed, recommended and implemented new or revised IT solutions, utilities and automated processes as necessary. Windows Administrator CMS Computers Ltd. September 2019 - May 2021, New Delhi • Performed installing, configuring, tuning, maintaining, hardening and monitoring Windows 2008/2012/2016 Servers. • Controlled and Managed Active Directory, Hyper-V, WSUS, DNS, DHCP Servers. • Followed IT processes – Incident, Change, Risk, Problem management. • Prescribed system backup/disaster recovery. Associate Engineer Presto Infosolutions Pvt. Ltd. March 2019 - September 2019, New Delhi • Managed Windows Servers viz. Active Directory, WSUS, DHCP. • Followed ITIL process, Service Strategy, Service Design, Service Transition, Service Operations, and Continual Service Improvement. • Managed all systems software’s and hardware’s. Bachelor of Technology in Computer Science Kurukshetra University • India • 2018 • 69% 12th CBSC Raunaq Public School • India • 2014 • 74.5% 10th CBSC Raunaq Public School • India • 2012 • 7.2 Server Administration, Cloud Administration, Azure, AWS, Virtualization, Flow Automations, Application Management, ITIL Lifecycle, Patching, Hardening, Networking protocols, Unified computing, Data center, DNS, DHCP, WSUS, Oracle DB, Mongo DB, GitHub, Jira, Office365, DLP, Backup, Firewall, Security threats remediation, C, C++, Java, HTML, CSS, MySQL COURSEWORK Building Accountability into your culture Linkedin Learning • 2023 • Leadership AWS Essentials and Access Management TCSL • 2023 • AWS • Administrating AWS cloud services. Agile for Practitioners TCSL • 2023 • Agile way of working Business Skills_Complex Problem Solving Capabilities TCSL • 2023 • Business Cloud DevOps Orchestrator TCSL • 2023 • DevOps Initiative and Proactiveness TCSL • 2023 • Leadership Security Awareness Linkedin • 2023 • Process