Entry Level IT Roles Resume

Candidate Pitch:

Management Information Systems recent graduate seeking a full-time entry-level position to continue to develop and showcase my skills WORK EXPERIENCE SENIOR TECHNICIAN, DELL TECHNOLOGIES, REMOTE 06/2023 – 10/2023 • Engage in collaborative problem-solving with colleagues, team leaders, engineers, and external vendors to effectively address customer issues, demonstrating end-to-end ownership throughout the resolution process; Conduct diligent follow-ups with customers to verify the precise resolution of their technical concerns; Thoroughly document problem details, diagnostic findings, interactions, next steps, and implemented solutions in a CRM tool. HELP DESK SUPPORT I, UHD USER SUPPORT SERVICES, HOUSTON, TX 10/2021 – 05/2023 • Coordinated resources across multiple departments for optimized workflow performance and 83% customer satisfaction; worked 19.5 hours a week as a student employee STUDENT ASSISTANT, UHD STUDENT ACTIVITIES, HOUSTON, TX 05/2019 - 09/2021 • Provided check-in/out services for 80+ student guests monthly, which rose the usage of lounge resources by 40%; started as an intern in May 2019; worked 20 hours a week as a student employee EDUCATION UNIVERSITY OF HOUSTON-DOWNTOWN, MARILYN DAVIES COLLEGE OF BUSINESS 05/2023 • Bachelor of Business Administration in Management Information Systems; minoring in Human Resources and Finance graduated cum laude; HOUSTON COMMUNITY COLLEGE, HOUSTON, TX 05/2018 • Earned an Associate of Arts in business with a 3.30 GPA with honors National Society of Collegiate Scholars • Proficient in Internet, Email, Software, Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Prezi, basic computer skills • Communicates well over the phone or in-person • Perform various physical tasks fluidly and efficiently; examine diverse ways to view and understand a problem