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Entry Level IT Roles Resume
Industry: Information Technology
SpiderID: 84366
Location: Houston, Texas
Posted: 10/14/2023
Position Type: Full-Time Permanent
Available: 10/23/23
Desired Wage: 62000
Work Auth: Yes
Job Level: New Grad/Entry Level
Travel: Yes, Less Than 25%
Degree: Bachelors
Relocate: Undecided
Objective:
Management Information Systems recent graduate seeking a full-time entry-level position to continue to develop and showcase my
skills
skills
Experience:
WORK EXPERIENCE
SENIOR TECHNICIAN, DELL TECHNOLOGIES, REMOTE 06/2023 – 10/2023
• Engage in collaborative problem-solving with colleagues, team leaders, engineers, and external vendors to effectively address
customer issues, demonstrating end-to-end ownership throughout the resolution process; Conduct diligent follow-ups with customers to
verify the precise resolution of their technical concerns; Thoroughly document problem details, diagnostic findings, interactions, next
steps, and implemented solutions in a CRM tool.
HELP DESK SUPPORT I, UHD USER SUPPORT SERVICES, HOUSTON, TX 10/2021 – 05/2023
• Coordinated resources across multiple departments for optimized workflow performance and 83% customer satisfaction; worked 19.5
hours a week as a student employee
STUDENT ASSISTANT, UHD STUDENT ACTIVITIES, HOUSTON, TX 05/2019 - 09/2021
• Provided check-in/out services for 80+ student guests monthly, which rose the usage of lounge resources by 40%; started as an intern
in May 2019; worked 20 hours a week as a student employee
SENIOR TECHNICIAN, DELL TECHNOLOGIES, REMOTE 06/2023 – 10/2023
• Engage in collaborative problem-solving with colleagues, team leaders, engineers, and external vendors to effectively address
customer issues, demonstrating end-to-end ownership throughout the resolution process; Conduct diligent follow-ups with customers to
verify the precise resolution of their technical concerns; Thoroughly document problem details, diagnostic findings, interactions, next
steps, and implemented solutions in a CRM tool.
HELP DESK SUPPORT I, UHD USER SUPPORT SERVICES, HOUSTON, TX 10/2021 – 05/2023
• Coordinated resources across multiple departments for optimized workflow performance and 83% customer satisfaction; worked 19.5
hours a week as a student employee
STUDENT ASSISTANT, UHD STUDENT ACTIVITIES, HOUSTON, TX 05/2019 - 09/2021
• Provided check-in/out services for 80+ student guests monthly, which rose the usage of lounge resources by 40%; started as an intern
in May 2019; worked 20 hours a week as a student employee
Education:
EDUCATION
UNIVERSITY OF HOUSTON-DOWNTOWN, MARILYN DAVIES COLLEGE OF BUSINESS 05/2023
• Bachelor of Business Administration in Management Information Systems; minoring in Human Resources and Finance
graduated cum laude;
HOUSTON COMMUNITY COLLEGE, HOUSTON, TX 05/2018
• Earned an Associate of Arts in business with a 3.30 GPA with honors
UNIVERSITY OF HOUSTON-DOWNTOWN, MARILYN DAVIES COLLEGE OF BUSINESS 05/2023
• Bachelor of Business Administration in Management Information Systems; minoring in Human Resources and Finance
graduated cum laude;
HOUSTON COMMUNITY COLLEGE, HOUSTON, TX 05/2018
• Earned an Associate of Arts in business with a 3.30 GPA with honors
Affiliations:
National Society of Collegiate Scholars
Skills:
• Proficient in Internet, Email, Software, Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Prezi, basic computer skills
• Communicates well over the phone or in-person
• Perform various physical tasks fluidly and efficiently; examine diverse ways to view and understand a problem
• Communicates well over the phone or in-person
• Perform various physical tasks fluidly and efficiently; examine diverse ways to view and understand a problem
Candidate Contact Information:
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