Cybersecurity Analyst - Customer Service Technical Support Resume Sear
Cybersecurity Analyst - Customer Service Technical Support Resume Sear
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Cybersecurity Analyst Resume


Desired Industry: Customer Service/Technical Support SpiderID: 84361
Desired Job Location: Houston, Texas Date Posted: 10/11/2023
Type of Position: Full-Time Permanent Availability Date: Immediately
Desired Wage: 90000
U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience Willing to Travel: Yes, Less Than 25%
Highest Degree Attained: Bachelors Willing to Relocate: Yes


Objective:
Armed with comprehensive experience in security measures, incident response, and risk assessment, with commitment to ensuring the confidentiality, integrity, and availability of critical systems and information assets. Knowledgeable of diverse cutting-edge security technologies and capable of analyzing complex security incidents. Effective at collaborating and establishing positive working relationships with clients, key leaderships, and upper management. Armed with excellent oral and written communication skills, with conversational abilities in English and fluency in Spanish.



Experience:
BANK SANTANDER (Entelgy Innotec Security), Madrid, Spain
Cybersecurity Analyst, Sep 2021–Present
 Enhance the capability to monitor and detect threats during daily operations.
 Address security alerts across various platforms, primarily utilizing SIEM (Splunk), which correlates security events.
 Assess and managed incidents by analyzing causes and impacts to eradicate or resolve consequences while promptly notifying the relevant department.
 Categorize and prioritize cyber incidents, forwarding more complex or non-standard cases to the N2 team.
 Evaluate processes carried out through the CrowdStrike application.
 Study the origin, progression, and impact of security alerts.
 Oversee email communication to fulfill diverse requirements.
 Ensure familiarization with different departments, entities, and stakeholders within the organization.

AENA (Capgemini C.A. Consulting), Madrid, Spain
Cybersecurity Analyst, Feb 2021–Sep 2021
 Examined Siem (McAfee) events by parsing, analyzing, and interpreting log data.
 Identified the list of privileged and non-privileged logs (Whitelist and Blacklist).
 Utilized the Remedy tool for incident management and internal corporate communication.
 Used various tools to search for indicators of compromise (IOCs).
 Determined the network architecture to gain an understanding of its proper function.
 Reviewed all the potential vulnerabilities that could impact the company based on the technologies in use.
 Searched for potentially malicious IPs communicating with the proxy and determine necessary actions, including possible blocking.
 Conducted analysis of potentially malicious emails, examining headers and identifying characteristics, such as phishing, spam, and malware.
 Acquired knowledge of the operating systems used by users to ensure correct escalations.
 Efficiently handled the department's email to consistently provide optimal responses to requests.
 Ensured accurate drafting of newsletters for clients.

TELEFÓNICA, Madrid, Spain
Security Analyst (Consultant Airon C.A.), Sep 2020–Feb 2021
Security Analyst (Consultant ITALTEL C.A.), Jan 2019–Sep 2020
 Safeguarded data against unauthorized access, replication, alteration, or destruction.
 Evaluated the effectiveness of implemented security measures for data protection.
 Conducted system assessments and address any weaknesses or vulnerabilities.
 Perform keen configuration of security software and tools as necessary.
 Carried out thorough vulnerability assessments and keep security protocols and systems up-to-date.
 Authorized access and provide credentials to individuals with the appropriate permissions.
 Continuously monitored information access activities as well as any unapproved modifications to data.
 Implemented protocols and defense mechanisms in response to breaches or violations.
 Regularly compiled reports detailing system status and security.
 Gained proficiency in various specialized skills, including Talkwalker, Activismos, Hacktivismo, Pastebin search, data leak search, Shodan analysis, and brand abuses in social networks.

BANK SANTANDER (Consultant EFEDOS C.A.), Madrid, Spain
Technical Support, Sep 2018–Dec 2018
 Prepared equipment for operating system migration as well as attached various hardware components, including Dock Stations, Keyboards, Mice, and monitors.
 Installed software and certificates needed within the organization based on user requirements and Active Directory.
 Offered technical support for incidents both remotely and on-site.
 Transferred SQL databases such as Filezilla and customized Windows environments to enhance user satisfaction with their computers.
 Searched for and installed updated, O.S.-compatible applications.

ANTONIO JOSÉ DE SUCRE TECHNICAL UNIVERSITY INSTITUTE, Maracaibo, Zulia State, Venezuela
Computer Lab Assistant, Feb 2009–Jan 2016
 Planned, supervised, and oversaw the activities of computer assistants and their tasks.
 Researched emerging system technologies to assess their suitability for implementation.
 Facilitated evaluations to determine the hardware and software needs of the institution.
 Initiated equipment procurement by obtaining price quotations and requisitioning necessary supplies.
 Facilitated access to computer tools for users and delivered technical assistance with equipment operation.
 Managed computer input and output devices while optimizing Institute systems with programming tools.
 Administered antivirus software, local network (TCP/IP protocol), and supported Internet connectivity.
 Performed preventive and corrective maintenance on all equipment within the organization.


Education:
Degree in Social Communication, Jul 2013
Rafael Belloso Chacín University (URBE), Venezuela

T.S.U. in Computer Science, Mar 2008
Dr. Rafael Belloso Chacín University College, Venezuela



Affiliations:
multifaceted professional, with hands-on background in cybersecurity; network and data protection; and technical support, with track record of safeguarding organizations from evolving cyber threats.



Skills:
Virtual Machine Configuration | Windows Server and Linux Administration | Backup Management
Microsoft Active Directory Administration | Remote Control Assessment | Hardware and Software Incident Resolution
Equipment Operation, Inventory, and Platforming | Helpdesk Support | Strategic Planning and Implementation


Additional Information:
TECHNICAL SKILLS

Network and Security: BMC Remedy | Rtir | CrowdStrike EDR Systems | Fortinet | Cisco_cesc | Palo Alto
Zscaler | Netskope | Proofpoint | Open VPNs | TCP/IP VPN Network Operator
Kali Linux | Qradar | McAfee Siem | Splunk
Remote Access and Support: SSH, VNC, RDP, and Team Viewer


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