Administration Resume

Candidate Pitch:

Operations Administrator professional with solid experience as a Project Manager and expertise in identifying and removing operational inefficiencies and implementing measures for supporting business performance. Ability to maintain strict adherence to high standards of quality and business growth throughout all phases of operations management. Possess knack for designing effective methods to monitor processes and improve operational management systems, processes, and best practices. Skilled in collaborating across internal functions to enhance customer experience and empowering staff to meet/exceed expectations. Adept at gathering and analyzing data, identifying opportunities for improvement, and developing plans to drive business growth. NUWEST HOLDINGS LTD. – NEW WESTMINSTER, BC OPERATION ADMINISTRATOR 02/2019 - 03/2023 Foster welcoming environment and actively engage with all customers, ensuring delivery of memorable service experience. Maximize the productivity and performance of all coworkers through delivery of robust administrative support. Identify and remove process discrepancies and roll out improvements for scheduling procedures across multiple client calendars.Oversee the design and development of filing systems and customer database protocols to ensure swift recovery of data upon request while maintaining utmost information confidentiality. Foster safe, sanitary, and secure environment by reviewing safety, health, as well as sanitation processes and implementing suitable policies, rules, and regulations. Formulate office procedures in line with current SOPs and provide thorough training to all administrative support staff. ▪Grew revenue by 12% through design and development of key programs focused on business promotion. ▪Achieved 87% performance targets by promoting seamless liaison between departments, management,and clients. ▪Evaluated existing customer service and engagement ratings, identified shortcomings, and implemented improvements to drive satisfaction levels to 91% ▪Raised the percentage of operational success from 83% to 91% leading a 5-member team and coaching performance management, providing training and feedback, enforcing corrective measures, and ensuring professional development. TRAIL APPLIANCES – RICHMOND, BC CUSTOMER SUPPORT ADMINISTRATOR 06/2016 – 07/2018 Planned and managed a portfolio of 130 customer orders from four field salespeople; managed a large call volume and ensured utmost client satisfaction. Monitored and secured clients' portfolios through regular updates, accurate balance calculation, and seamless processing. Identified issues and devised optimum solutions through detailed analysis of customer account information. Provided order management expertise by coordinating inventory requirements, scheduling shipments, and tracking orders. Implemented credits/debits for checks received; also, issued return authorizations and credit memos. Enabled the team to provide effective customer service to Hindi and Punjabi-speaking clients by translating services. ▪ Maintained a margin in claims and reimbursement of less than 2% over the course of two years. ACCENTURE – VANCOUVER, BC OPERATIONS ADMINISTRATIVE SUPPORT SPECIALIST 04/2010 – 01/2014 Supported office operations, managed client correspondence, tracked records and managed internal communications. Leveraged a multi-line phone system and managed large call volume (60 calls) on daily basis, transferring calls to relevant team leads. Pursued and secured new business opportunities through tactful utilization of PowerPoint presentations. Coordinated with vendors to place and receive orders, request maintenance services, and communicate instructions on management’s behalf. Enhanced the productivity of the team by responding to requests for immediate office support. Kept management up to date on month-end progress through regular reporting. ▪ Monitored the use and methodically sourced products, reducing costs by 11% ▪ Improved filing process as well as accuracy by 89% through creation of new files and retrieval requests. ▪Delivered product shipment logistical support and maintain quality control by coordinating with vendors, increasing revenue by 12% Bachelor of Arts (Hons.) Business Admin/Marketing – Thames Valley University – West London, England GNVQ Diploma Business & Finance– East Berkshire College– Langley Berkshire, England Diploma in Operations Management– Oxford Home Study (Online)–Oxford, England (In Progress) Employee Recognition Award, Accenture (2011) LGBTQ–Advocate Award, Attitude is Everything (2012) Team Leadership Files & Records Management Budgetary & Cost Control Planning & Analysis Customer Service Regulatory Compliance Operations Management Client Relationship Management Management Reporting