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Project coordinator Resume
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| Desired Industry: Social Services |
SpiderID: 84285 |
| Desired Job Location: Calgary, Alberta |
Date Posted: 8/11/2023 |
| Type of Position: Full-Time Permanent |
Availability Date: |
| Desired Wage: |
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U.S. Work Authorization: |
| Job Level: Management (Manager, Director) |
Willing to Travel: Yes, More Than 75% |
| Highest Degree Attained: Masters |
Willing to Relocate: Yes |
Objective:
I am passionate about project management and supporting people, so I am excited to apply my customer and project experience to support new goals.
Skills I have learned during my career to date:
Program management
Overall, I am a motivated and reliable professional with experience in program support, database management, and coordinating people’s support. I have good communication and networking skills, and I am eager to contribute my expertise to a new role where I can continue to make a positive impact and provide excellent service to stakeholders.
Talent development and motivating teams - employee recruitment and onboarding
I’ve developed metrics and KPIs for different positions within the team to ensure employee engagement and successful performance tracking. I've learned how to analyse different tests from employees and create a high performing team with different types of behaviours. Passionate about identifying specific talent and supporting growth development. I can say that from my previous job place, majority amount of my team was working with me more then 3-4 years, since they joined to our company and just few left because they had found higher positions at other companies.
Creating and managing business processes
I’ve learned how to create and manage business processes for increased sales growth and customer solutions. I know how to create and analyse sales funnels. One of my top achievements was to leverage season losts.
Conflict resolution
My goal is to change complaints to satisfaction for every customer. I have learnt to be customer centric and focus every process, solution or innovation with the customer in mind. Through addressing complaints with an 8-step process, my last results showed an increased NPS from 70% to 81%.
Experienced working with different CRM platforms
Involved in planning and creating functions as part of a new CRM platform to optimise processes. This included testing, iterating and executing the new platform to employees.
Designing and implementing new projects throughout Ukraine & abroad
Successful track record in opening new centres with 200+ members from Day 1. One of my top achievements includes a franchise opening with 407 members.
Experience:
1. Project Officer for Ukrainian scheme at Barnet council (Great Britain)
Strategy, Communications & Engagement with Ukrainian guests via “Homes for Ukraine scheme".
I supported the delivery of a program, ensuring things ran smoothly and the council provided a good service to sponsors and guests.
My main responsibilities included managing people’s needs, working with partner agencies to coordinate local support through networking, meetings, and events. I also worked with a government database, identifying and addressing any issues that came up. In my role, I focused on being organised and paying attention to help the community. I was proactive in solving problems and played a key role in the success of the program.
2. Duty & Shop Manager at international Exhibition Hub at Great Britain
Organising processes for opening new venue, customer service, managing teams, and reports.Ensure that the schedule runs on time. Drive retail and ticket sales.
3. Franchise and Customer Manager Footbik Football Academy – International Franchise Business
Implemented a new level of service to solve conflicts in the shortest time using different departments of the company. Successfully working cross-functionally to deliver new solutions. Monitor and increase satisfaction indexes for customers through creating new wow customer’s effects, as well as listening to and acting on feedback.
Support and management of all franchisee aspects, including building management, marketing, procurement, recruitment and sales process. Helped analyse work processes. Organising meetings and education and creating relationships with partners (franchisee).
Coordinated all processes for opening a new club, including building management, marketing, procurement, recruitment and sales process Implemented new presale programs for better results after opening. Creating an education program for employees.
Education:
National Technical University “Kharkiv Polytechnic Institute”, Master’s diploma M15 #008165
September 2009 – June 2015, Kharkiv, Ukraine
Field of study “Chemical Technologies of Refractory Non-Metallic and Silicate Materials” and obtained qualification of “Research Engineer”
Affiliations:
I have finished several trainings and courses as:
1. Leadership and Management Training
High Speed Training in GB/ October 2022
2. Conflict Management
High Speed Training in GB / October 2022
3.Project manager
“Genius Marketing” / April 2022
4. Franchise management
ООО “Franch” / October 2019
5. Business Constructor / October 2018
Skills:
time management, organization, motivation team, talent development, CRM , MS office, Excel professional.
Additional Information:
currently i am in Great Britain but planning to relocate in Canada and already have work visa
Reference:
Available upon request.
Candidate Contact Information:
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