Customer Relations- Remote Resume

Candidate Pitch:

An opportunity to be a force multiplier in any capacity provided for a growing secure company. Seeking a secure remote online or onsite position relating to customer service, account retention, data entry, inventory clerk, inbound sales, marketing, appraisals, trainer role, team lead, dispute resolution, risk management or as an independent contractor. Castle Inspection Services OSI, Salt Lake City, Utah Residential Property Appraiser, Independent Contractor (July 2010- 2021) -Decade plus in call center customer service related or sales-based positions prior to working as a Residential Insurance Cost Appraiser. -Bonded Independent Contractor who interviewed thousands of owners onsite in order to establish replacement cost value -Conducted onsite roughly four thousand Residential Home Property Insurance Risk Appraisals, establishing home replacement cost for numerous carriers. Home replacement costs ranged from $200,000 to $10,000,000 for Castle Inspection Services. Performed several days to week long Target trips inspecting Six to Ten homes each day all across Florida. Appraised High Value homes up the east coast and as far as Martha’s Vineyard. -Insurance carriers sub-contracted out to included: USAA, AIG, Nationwide, Pure, ACE, Lexington, Tower Hill, Chartis & Chubb. -Utilized Windows, Microsoft Office, Excel, other platforms, two types of CAD Sketch programs, photo editing, Google Earth and more. -Cost assessment tools programs used to submit online Insurance risk cost reports mostly included: Core, E2 Value, 360, Radius, ACE and MSB. General Motors Corporation / Sitel Corp., Tampa, Florida Email-Mail CSR, Business Resource Center "BRC" CSR, Alternate Dispute Resolution Case Manager, (Aug 04-Oct. 2005) Hillsborough Community College, Tampa, Florida 1993 - 1995 Associates Degree in Psychology - Did not graduate Chamberlain High School, Tampa Florida High School Diploma, 1989-1991 Graduated Received Property Appraiser Certification necessary to be allowed to perform most appraisals. Certified by successfully completing and paying for an online appraiser course that lasted a full week. Castle Inspection Services subcontracted for most insurance carriers. Excels in multi-tasking, meeting high quotas, sales, marketing, making deadlines, working with larger groups or independently. -Enjoys providing sincere exceptional personal customer service that fosters trust and enables lasting relationships. -Possesses strong and consistent work ethic. -Decade plus in call center customer service related or sales-based positions prior to working as a Residential Insurance Cost Appraiser. -Bonded Independent Contractor who interviewed thousands of owners onsite in order to establish replacement cost value by summarizing main features, special cost modifiers and any underwriting concerns or risks. High Value Residential Risk Insurance Appraiser for last decade. Submitted just over four thousand QC reviewed High Value Residential Insurance Risk Cost Appraisal reports accurately online and on time from home starting in 2010 until Covid shutdown in 2020. Navy Sea Cadet as youth. Dad served as a Sea Bee for over 29 years. Rose to E9 Master Chief, the highest rank possible as a NCO. Rebecca A. Pascarell, Esquire 404-593-5008 Lorilyn Haley 813-388-9716