Adminstrative Resume

Candidate Pitch:

To secure a challenging position as a Health Insurance Underwriter where I can utilize my strong analytical skills, extensive knowledge of insurance policies and regulations, and exceptional attention to detail to effectively assess risk and determine appropriate coverage for clients. I aim to contribute to the success of the organization by ensuring accurate underwriting decisions, maintaining profitability, and providing excellent customer service. Junior Underwriter, Jun/2021 - Jun/2023 IRAN INSURANCE, JUNIOR MEDICAL UNDERWRITTER - Dubai, United Arab Emirates • Met with customers to determine their needs and requirements. • Drafted loss control support resources by conducting research. • Worked with colleagues to review, accept or deny new and renewal business. • Provided support to customers, assisting with policy terms, coverage options, renewals and claims handling. • Met business growth goals through collaboration with internal stakeholders and departments. • Reviewed applicant financial position to determine coverage eligibility. • Ensured proper application of agency policies by reviewing, classifying, coding and rating applications. • Conducted comprehensive analysis and evaluated risk to control underwriting loss. • Managed risk to determine premium rates by analysing statistical data. • Wrote policy documentation for customers and brokers to determine risks and inform decision-making. • Answered customer questions and concerns regarding insurance policies and coverage. • Assessment of risks by collecting background Information of customers through application and Determining whether to accept or decline the Applicants • Preparing group and individual quotations and determining premiums according to the level of risks • Preparing medical insurance policies, policy processing, and renewals for groups as well as individuals • Evaluating addition, deletion, and cancellation requests by verifying the supporting documents • Manually assessing the premium for addition, deletion or cancellation requests • Functioning as initial point of contact regarding quotation or endorsement requests from clients, agents and brokers • Preparing monthly statements, claim ratio and technical results ratio for the policies • Performing day-to-day administrative tasks such as maintaining information files and processing paperwork • Entering, transcribing, recording, storing, or maintaining information using oracle software., Handle Day to day customer queries related product replacements , refunds , order placements , & other service related calls Accountant, Jan/2021 - May/2021 KHAIR AL AMAL BLDG CONSTRUCTION LLC - Dubai, United Arab Emirates • Maintaining all Accounts of the firm, cash, cheque, petty cash, invoices, payments, receivables • Maintain daily sheets of cash transaction as well as bank reconciliation & reimbursement, labor & staff overtime calculations and progress sheets. • Accurately performed daily cash functions, including A/P and A/R tracking, budgeting, payroll transactions, expense management and various reconciliations. • Posted accounts receivable payments made by cash, cheque or credit card payments. • Coordinated month-end closing processes to ensure completion ahead of aggressive deadlines. • Reconciled bank accounts and credit card statements to address financial expenditures. • Supported reconciliations between local and regulatory reporting and resolved discrepancies within established timeframes. • Calculated, prepared and filed payroll taxes for clients. Unit Sales Officer, Mar/2018 -Sep/2020 ADITYA BIRLA SUNLIFE INSURANCE – India, Mumbai • Handle day to day customer queries to existing and new clients of DCB Bank for the particular life insurance products • Handled 2 branches customer issues & new policy login related issuance to assure all products pitched and sold by bank staffs are as per guidelines. • Maintained positive, professional working environment to optimize staff and customer satisfaction. • Coached and mentored junior team members, regularly assessing knowledge and skills gaps and implementing corrective action. • Used excellent problem-solving and issue-resolution strategies to rectify difficulties quickly and effectively. • Monitored staff performance, continually seeking ways to improve team delivery for optimised financial success. • Managed team by offering support and constructive feedback to improve skills and maximise potential. • Led monthly staff meetings for team to communicate updates, process improvements and shifting business priorities. • Met financial goals with organised strategies focused on proper management of expenses and income. • Oversaw employee recognition programme to encourage professional development and high performance. Customer Service Executive, Jan/2015 - Feb/2016 WNS GLOBAL SERVICE – India, Mumbai • Performed well at quality assurance evaluations by continuously actioning performance feedback to drive personal improvement. • Assisted customers with product-related questions, feedback and complaints. • Monitored customer surveys and feedback to develop corrective actions for service-related issues. • Assisted in fulfillment of customer orders placed in person, via email, online and by telephone. • Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction. • Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements. • Built rapport with customers through courteous and professional communications. • Addressed customer service enquires quickly and accurately. • Developed empathetic client relationships and earned reputation for consistently exceeding sales goals. • Processed and issued product orders and service upgrades for customers. • Employed knowledge of latest company policies, escalating critical issues and monitoring queries in line with best practices. • Established warm and friendly rapport whilst interacting with customers by phone, email and on live chat. • Input customer information, call notes and personal data onto internal database. • Resolved customer queries over phone and by email. • Trained and mentored customer service team in service standards, loyalty programs and sales techniques. 2018 SRI SATYA SAI UNIVERSITY - India Bachelor of Commerce • Bachelor degree - Graduate 2015 DARUL REHMAT TRUST JUNIOR COLLEGE - India Higher Secondary School Commerce • Higher Secondary School 2012 QUEEN MARY HIGH SCHOOL - India Senior Secondary School • Senior Secondary School • Clinical and medical analysis • Renewing policies • Analysing data • Microsoft Excel • Microsoft office • Microsoft word • Insurance software (IRIIS, AL WAREED) • Bank reconciliations and balancing • Budget forecasting expertise • Customer relations • Analytical researching • Financial planning • Payment processing • Effective time management • Business process management • Loss prevention • Quality control • Developing policies • Quoting and pricing policies • Asset management • Negotiation proficiency • Influencing business growth • Production-oriented • Building strong relationships • Managing risk • Quotes and sales • Underwriting and adjustments • Quote information • Risk mitigation • Claims reporting systems • Life insurance • Health insurance • Process development