Sales/Operations Leader Resume

Candidate Pitch:

Accomplished sales director/operations manager with extensive experience in overseeing all aspects of sales and operations leadership. Successful track record of exponential revenue growth through new acquisition and increased market share and re-setting quota expectations/attainment while improving profit margins. Articulate communicator, with strong skills in negotiating/closing deals with top-tier partners and client. SOLAR ENERGY PARTNERS DBA TEAM SOLAR BEAM, SACRAMENTO, CA Owner/Operator/Sales Director  Jun 2019–Present  Provided public testimony as a subject matter expert to the following: o California Public Utility Commission July 2019, Stockton, CA: Represented rooftop solar industry in opposition of $2B proposed ratepayer increase requested by PG&E o Fire Station II Town Hall Public Safety Meeting Aug 1, 2019: Invited by Manteca Mayor Cantu to share informed safety planning and preparation strategies for PG&E's rotating outages dubbed “Public Safety Shutoffs”  Collaborate with “brain trust” of previous employer, Tesla, and new solar installation partner, Infinity Energy, to deploy Tesla Powerwall II Pilot program (whole home back-up battery minimizing PG&E outages) TESLA ENERGY, WASHINGTON, DC Senior Energy Advisor  Octo 2015–Mar 2019  Designed, managed, installed over 3 megawatts of residential solar project managing over 300 customers Career Highlights:  Top-performing team mentor responsible for leading East Coast key performance indicators and developing effective results-oriented sales training  Achieved unprecedented Delta Squad and Delta Squad Black Awards BANNOCKBURN BANNER, BETHESDA, MD Area Director/Publisher/Sales Director Bethesda Bannockburn Banner  Apr 2014–Dec 2015  Published Homeowner Association Sponsored Neighborhood Publication for Bannockburn Estates high net worth residential community  Conducted interviews and selected top-tier business leaders to sponsor newsletter Career Highlights:  Chaired social committee and procured resident-supplied content for Bannockburn Banner’s monthly newsletter serving one of the most affluent communities in the US, The Bannockburn Estates, Bethesda, MD VERIZON/PYRAMID CONSULTING, MARKETING WERKS, CROSSMARK, SILVER SPRING, MD Sales Manager/FiOS Specialist Coach  Dec 2011–Mar 2014  Directed the senior sales team, handling more than 100 employees with over 15 managers, responsible for managing and optimizing the third-party vendor sales teams’ efficiency, sales strategy, and revenue objectives  Established enterprise-wide programs and procedures adopted nationwide  Collaborated with cross-functional teams in the implementation of a cohesive and transparent sales processes Career Highlights:  Set sales high-water mark in multiple KPI categories while leading the entire team in surpassing quota throughout 2013 to 2014  Drove team performance obtaining the following ranks: o #1 in monthly revenue per customer o #1 in overall productivity per representative o # 1 in quota attainment o #2 national ranking in sales  Successfully directed the team in balanced performance categories, including TV and data upsell, self-installation acceptance, and multi-year contract NETPIQUE/RELIANT ENERGY, BALTIMORE, MD Commercial Sales Manager  Jan 2011–Dec 2011  Led B2B commercial Sales Teams at launch of Reliant Energy’s third-party energy provider venture  Maintained positive customer experiences by rendering professional, responsive communications, and elite service to top-tier clients  Created and implemented a six-week training program to develop new hires’ skills during licensing delay RCN TELECOM, LANHAM, MD Enterprise, Commercial and Residential Sales Manager  Oct 2009–Dec 2010  Led residential, commercial, and enterprise sales executives in implementing strategic sales and marketing plans for broadband phone and internet television bundles Career Highlights:  Accomplished an unprecedented 100% to goal concurrent with 40% sales force reduction  Established an alternate channel vertical market and Access Agreement Department, which included a vast “Database Scrub” project that produced a target-rich multi-dwelling unit marketing database VERIZON/MARKETSTAR, WASHINGTON, DC District Sales Manager  May 2007–Oct 2009  Facilitated profitability meetings with partner general managers, co-hosted whole store sales trainings, and rendered support to local fundraising and community support-based events  Oversaw the daily sales activities; sales force performance; as well as budget and profit and loss according to the profitability objectives  Administered human resources processes which included recruitment, hiring, training, on-boarding, evaluation and new-hire training Career Highlights:  Increased revenue by eight times by employing effective operational improvements  Attained average monthly sales of 113% to goal on an annual year over year sales increase of 111%  Significantly grew sales and minimized workforce through establishment of operational efficiencies, resulting in lowest cost per acquisition, doubled weekend sales associate’s achievement and created event-based sales strategy resulting in national weekend record--total of 365 sold units  Designed the territory manager’s weekly PowerPoint presentation format to recap the week’s initiative and plan for the upcoming week or month; a daily calendar to recap daily initiative; weekend sales associate sign-in and sign-out procedure and daily check-in procedure to track daily progress; and strict timesheet guidelines, thus reducing inefficiencies  Hired and trained the most effective Weekend Sales Associate Team that scored the highest Mystery Shopping marks nationally and generated 10 or more sales per weekend  Tripled the average number of top ten stores in Potomac Region with 14 stores appearing on the year to date or month to date top ten store list  Guided all territories in surpassing quota in July 2008 EARLIER CAREER Sales Coordinator  CASE HANDYMAN & REMODELING, PITTSBURGH, PA 2006-2007 Owner/Operator  SALSA CAFÉ CENTRE MARKET, WHEELING, WV 2003-2006 Major Accounts Manager  ALLEGIANCE TELECOM, RANCHO CORDOVA, CA 2002–2003 Advertising Sales Executive  ENTERTAINMENT PUBLICATIONS, SACRAMENTO, CA 2000–2001 Regional Sales Manager  DMX MUSIC, SACRAMENTO, CA 1998–2000 Owner/Operator  TIM AND DAVE’S DELI STATION, MODESTO, CA 1975-1979 Major Accounts Manager  PACIFIC WEST YELLOW PAGES, SACRAMENTO, CA 1997–1998 Senior Area Manager  NIELSEN MEDIA RESEARCH (TV RATINGS), FAIRFIELD, CA 1995–1997 Environmental Advocate  CAMPAIGN CALIFORNIA, SACRAMENTO, CA 1991 Operations Manager and Production Foreman  EARTHGRAINS BAKERY, SACRAMENTO, CA 1980–1990 Owner/Operator  GOLD RUSH RECYCLING, SACRAMENTO, CA Miniature Potbelly Pig Breeder  PIGCASSO PIGS, SACRAMENTO, CA Bachelor of Arts in Communications, Jan 1995 CALIFORNIA STATE UNIVERSITY, SACRAMENTO, CA Cross-functional Team Leadership and Collaboration | Strategic Joint Ventures and Partnerships Enterprise-Wide Culture Change | First Principles Problem Resolution and Process Improvement Sales Force Training and Implementation | Agility and Market Adaptation | LICENSES MD Home Improvement Commission DC Salesperson Licensure VA, PA, NY and CA (#121086) Home Improvement Licenses AWARDS Multiple all-expense paid trips; American Music Awards, LA Hard Rock, Las Vegas Sonoma Wine-Country Tour All-Star Rookie, Grid Iron National Sales Contest, Cash Award 3MW Solar Installed–school solar project dedication for each MW of solar installed Delta Squad and Delta Squad Black Awards Sun-Raising Ambassador–Commercial Referral Network ACTIVITIES Environmental Advocacy, Maryland, Virginia, District of Columbia, Pennsylvania, New York, California Volunteer Smog Squad Canvasser, City of Sacramento Volunteer Field Representative, Faculty Association of California Community Colleges Testified as Energy Subject Matter Expert