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Customer Service/Support Resume
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| Desired Industry: Customer Service/Technical Support |
SpiderID: 84211 |
| Desired Job Location: Cedar Grove, New Jersey |
Date Posted: 7/4/2023 |
| Type of Position: Full-Time Permanent |
Availability Date: One week |
| Desired Wage: 57000 |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, Less Than 25% |
| Highest Degree Attained: Bachelors |
Willing to Relocate: Yes |
Objective:
Goal-driven, analytical, and multifaceted professional, with broad-based experience in account management, customer service and relations, office administration, as well as technical support and training within diverse business settings.
Adept at driving efforts to achieve growth by developing the company’s standard practices, managing time, prioritizing tasks, and exercising sound judgment necessary to improve the quality of service. Equipped with exceptional organizational and critical problem-solving aptitudes to formulate effective solutions for complex production and customer issues. Strategic team player; with the ability to lead and train teams toward personal and organizational development as well as the attainment of company objectives.
Experience:
CONFIDENTIAL| LYNDHURST, NJ
Customer Service, Account Management and Administration Jan 2020–Present
Assume accountability for account management of current customers, relationships building by sharing product knowledge, as well as data entry and order processing
Oversee allocation and pick tickets in Blue Cherry, and guarantee orders were processed in a timely manner in the warehouse
Administer processing of invoices and deliver shipping information to customers for previous days' shipments using Blue Cherry enterprise resource planning (ERP), while dealing with customer service calls, complaints, returns, and credits
Maintain communication with vendors to track the progress of orders and maintain cost sheet based on current pricing.
Steer effort in executing new sales CRM, Microsoft Dynamics to track customer interaction requests.
Prepare standards and ensure lab dips are sent and approved by customers for special orders.
CONFIDENTIAL| VERONA, NJ
Software Implementation Coordination, Training and Software Support Mar 2013–Dec 2019
Managed all aspects of new customer software implementation, configuration and training as well as biometric data collection configuration and installation support.
Administered and maintained new customer data gathering requirements using of company pay and absence calculation policies for onboarding through their internal employee handbooks or HR documentation, as well as ISGUS’s custom-designed setup survey
Performed configuration on organization structures and user authorization levels based on data gathered during customer roll-out meetings
Introduced shift calculation policies regarding start- and end-times, lunch, break, overtime, and shift differentials, as well as supervisor-level approvals and dashboards
Rendered oversight to the entire new customer installation process by developing a project plan schedule that included recurring client meetings with specific initiatives and progress measurements with sign-off approvals
Provided incoming software and data collection support for existing customers, while working closely with corporate software developers and support managers in Germany
Office Administrator/Customer Service, Software Training and Support Sep 2007–Dec 2019
o Carried out key tasks, such as responding to service inquiries; recording communications with customers to track requests, problems, and solutions; as well as collecting data from customers to improve customers’ base
o Served as an implementation liaison in coordinating projects between customers, technical support, and sales, while facilitating customer requests on changes due to new policies by gathering data, providing quotes for changes, and formulating an implementation plan
o Presided over the training on new software on the web or in-person
o Handled general bookkeeping including order processing, accounts receivable, accounts payable, and payroll
Education:
Bachelor of Science in Fashion Design, May 1989 | University of Cincinnati, Cincinnati, OH
Skills:
Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint) | Microsoft CRM | QuickBooks | Blue Cherry ERP
Customer Needs Assessment | Workflow Prioritization | Recording and Documentation | Leadership and Training
Process Improvement | Customer Satisfaction | Administrative Functions | Payroll Processing
Candidate Contact Information:
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