Shift Supervisor Resume

Candidate Pitch:

Goal-driven, performance-focused, and multifaceted professional, offering broad-based experience in managing overall store operations, encompassing sales and marketing; training and coaching personnel; store plans and strategies development; customer service; as well as organizational leadership. Competent at dealing with attainment of revenues, productivity, and profitability, while ensuring customer satisfaction. Equipped with strong communication and interpersonal skills in establishing constructive relationships with clients, teams, and all levels of individuals across the organization. Well-versed in Spanish. Starbucks | Columbus, GA Shift Leader Apr 2018–Present Oversee approximately four to eight staff members, while accomplishing management duties at the end of each shift Deliver effective coaching to the team to ensure the provision of excellent customer service Develop effective floor plays in accordance with business needs, while maintaining a safe cash protection policy on every shift Monitor and guarantee proper inventory store counts Exemplify skills in rendering the highest level of leadership for customer service Halloween City | Santa Maria, CA Manager Aug 2018–Nov 2018 Took charge of assembling and disassembling the inside of a seasonal store from the ground up which included supervising a team of 30 employees Displayed technical skills in creating graphic designs and setting up animatronics throughout the store Played a key role in acquiring, interviewing, and deploying contract employees within the company for seasonal hire Designed retail sales pool through extensive online research and networking Maintained involvement in team meetings for knowledge sharing and ideas Managed and distributed weekly workload to guarantee the achievement of sales goals Presided over coaching and training to team members, while assisting with payroll processing Payless ShoeSource | Lompoc, CA Manager Jan 2015–Mar 2017 Developed and executed sales staff training programs, ensuring they were well-prepared to succeed in their positions Created performance targets for staff members and closely tracked the results, as well as evaluated sales figures and delivered reports to the top management Facilitated necessary services with the IT Department to ensure computers and other equipment were in good working order Conceptualized and implemented a staff training program that featured best practices to drive lead generation and customer retention Established and cultivated relationships with customers and conducted sales presentations to executives Fulfilled other key tasks, such as analyzing discount rates and profitability, assisting with annual store audits, as well as driving store monthly promotions Bachelor of Science in in Organizational Leadership, In Progress (Completion Date: Date) Arizona State University, Online Associate of Arts in Liberal Arts, May 2019 Allan Hancock College, Lompoc, CA Shipping and Receiving Inventory Control Visual Merchandising Graphic Designs Customer Service and Satisfaction Regulatory Compliance Conflict Resolution Relationship Building Microsoft Office Suite activities Feeding the Valley, Columbus GA | Starbucks: Black Partner Network | Women’s Network Technical Skills Microsoft Office Suite (Word, Excel, PowerPoint) | Access | SPSS | Typing speed: 75 words per minute